08/17/2026
Going Above & Beyond š§”šš
A few weeks ago, an unexpected emergency brought a community member to AlphaOne Headquarters seeking help for her son.
As Moses Park, a current AlphaOne Biller and former field EMT, was getting into his car to leave for the day, he noticed the community member waiting at the front door for assistance and immediately recognized her distress. Without hesitation, Moses stopped to help and connected with Ashley Gamboa, one of our Dispatch Leads, who jumped into action to gather the information needed to safely dispatch resources to the family's home.
The responding crew, EMT Taye Phu and EMT Caleb Calderon, were instrumental in assessing the patient, providing care, and safely transporting the family member to the Emergency Department.
Moses and Ashley rose to the challenge, while Taye and Caleb carried that same level of care into the field. Together, the team made sure this family received the help they needed ā earning Moses and Ashley an AlphaOne Challenge Coin in recognition of their willingness to go above and beyond.
And the story didn't end there. The community member later returned to AlphaOne with a thank-you card, expressing her heartfelt gratitude for the help her family received.
Moments like these remind us that what we do truly matters.
Thank you, Moses and Ashley, for stepping up when it mattered most! š§”š