Project Upward Bound Inc - San Francisco

T-Mobile Corporate Offices T-Mobile Customer Service Call Center T-Mobile

Re: Account # 963780840
Account # 964738180

Dear Customer Care:

It is with deep regret that we were unable to reach an amicable agreement this date with regards to my lost wireless device and the outright refuse of your device insurer. Rest assured, I am a person of my word – as many times that is all we have is OUR WORD. At approximately 12 noon this date, I contacted Customer Care and asked that the aforementioned account be closed effective immediately due to the inability of meet the business and personal needs of this account holder. What seems clear is the ability of your personnel to allow customers to leave T-Mobile when they are in a position to “do the right thing”.

A claim was filed with Assurant because a device was lost that was covered under a plan sold to me by a T-Mobile authorized retailer. That claim number is 40690990. The claim was denied due to the device was not under coverage at the time of reported loss. I was unable to file a claim online (myself) and therefore relied on the assistance of a representative of Assurant to file the claim. The loss date was November 27, however the rep entered a date of October 27 into the system and that date could not be changed. Nonetheless, I am being held responsible for the error on their part. I asked T-Mobile (over the course of 4.5 hours, yesterday) to assist in obtaining the documentation to provide to Assurant however to this moment no documentation has been forth coming. It was very comforting knowing that your corporate staff at the Flagship Store in San Francisco found this whole ordeal to be funny enough to laugh. I left the store but not before mentioning my concerning regarding customer privacy and obvious staff misconduct to RAMON VAQUERA, Store Manager.

Calling Customer Care from a PUBLIC PAY TELEPHONE is nothing more torture. At every possible contact, my only expectation of T-Mobile was to step in and make the situation right without forcing me to wait another 3-5 business days to receive a wireless device. I have an ill child that is on a medical donor list and I should not have excuses from my wireless carrier, ONLY results! This was not forth coming. But I could PURCHASE another device today if I put an approximately $500 down payment on it. We, I’ve never leased or purchased a device from T-Mobile and always outright purchased it. I can buy/lease a device but I can’t get the replacement one. Really?

There was a supervisor who stated he would provide a $500 bill credit for all the problems. But that credit could only be utilized towards future wireless bills and not of offset a purchase in obtaining another device. So basically, a FAKE credit. Well, I just can’t take any more of the games that are being played. My last call was to cancel my service with T-Mobile on the above referenced accounts. This represents a total of three (3) lines; only to have that person attempt to talk me out of cancelling and reconsider my decision. Basically, now they have resorted to refusing to honor the request of the customer. So, the account cannot be cancelled at the store level?!? And asking Customer Care to provide that simple service request should be no problem but clearly there is.

Frankly, I’m tired of the bullying tactics being employed to keep my account open. HELLO! I don’t have a wireless device what good are the accounts without a device? I have T-Mobile staff (including “supervisors”) wanting to send a one-time PIN to a telephone that was loss. Is this just me or is NOBODY listening to my and the problem at this company? Such a wonderful “team of experts” working just for me today!

Unfortunately, I’m unable to continue this fight over a wireless device that I purchased for cash. Keep the device if that makes you feel better. Can I simply get my accounts CLOSED without any further hassles or bullying from your staff?

&t customer care &t customer complaint

Well, tonight increases my continued concern about the POOR customer service provided by AT&T. It would seem that there level of INCOMPETENCE extends well beyond the initial human being you speak with and is well into the levels of line supervisor and managers within those same call centers we have all come to loath.

Tonight I had there pleasure of being confronted by a SUPERVISOR by the name RENE who insisted that AT&T does not send emails regarding things such as warranty replacement shipments or service change request and confirmations. Made me wonder if I'm doing business with a FAKE AT&T call center. When did they stop doing that? As late as 3 days ago they certainly were send just those types of correspondence.

The Project has been utilizing a Samsung Note 9 until delivery of their device on the VERIZON network (Can you hear me now!?!?). Well I'm not pleased knowing that there less than 1 month old device IS defective and ZT contacted AT&T for a replacement under warranty.

I don't wanna even mention HOW MANY calls were necessary to get there device replaced other than to say I have personal knowledge of 7 placed calls BEFORE it request was finally put forward. Anyway, the individual who finally pushed it through said that an email would be sent upon shipment and include all pertinent information. Since ZT asked and paid for expedited shipping then I would agree even more since he agreed to pay additional monies and therefore it would be necessary to confirm IF delivery of that replacement device shipped as scheduled and would be here on time per the agreement.

So no email was ever sent for this shipment and therefore it was necessary to call AT&T another four times to ascertain the most basic information ..... specially,. THERE STATUS OF THAT SHIPMENT. Sound ready, no? Well not so. RENE, you remember that name right? He was the gentleman that was rude and obnoxious in his handling of that can staying to ZT emails are not generated! NOT EVER! and NEVER WILL BE!

WELL, I hope that someone within the bowels AT&T finds that RENE and set the record straight! I do know this ..... I warned ZT about the POOR QUALITY of their Customer Service unit. Not ZT is a believer. ROFL

On a serious note though, whether a company wants to acknowledge it out not, customer service is a necessary evil because lies are far too often told and promised made (and broken) by SO MANY companies in the course of conducting their business! And within EVERY company you will find a RENE. Don't get discouraged in the process - actually it should give you pleasure on knowing that your voice can be heard beyond those call centers and ratchet employees.

And then there is always SOCIAL MEDIA ...... Your comments can also be shared here AND they should be a anyway.





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We're okay tribute today and say so long, we'll miss you. Dad.

Who said: 'If you are not part of the solution, you must be part of the problem'? THIS IS a misquotation of Eldridge Cleaver. The correct (full) quote is: 'There is no more neutrality in the world. You either have to be part of the solution, or you're going to be part of the problem.' THIS particular statement was made by Eldridgge Cleaver during na rally addressing the all-too-familiar racism within the United States. It has not one iota to do with the subject that I'm speaking on today which deals with PRIVACY and an individual's right to choose what information about themselves they're willing to allow mainstream Corporate America to put out for monetary gain.

I was born and raised to believe that one could achieve anything if you had first the desireahs second a realistic plan to achieve it. Determination was three third ingredient in this recipe for success. Years have passed since I wad give that original lesson ahs asking three way I've become complacent in life ahs even today looking back I began to accept mediocrity as the norm and being acceptable to all. Yes, I'll admit that I simply went along to get along and it had allowed me to EXIST oin life but certainly not excel or achieve any of the goals that I once had.

Several days ago i read the PRIVACY STATEMENT of Google (Google.com) and specifically as it relates to Google Play Services and my smartphone which is the Samsung (Samsung Electronics) Galaxy Note 9 which ww wss purchased at AT&T (att,com). After first reading the statement and secondly m doing done additional research, I concluded that I hag no desire to continue exposing muy personal information to profit anyone including Google. When I made rusty decision I realized n that I would have to live with their choice that I made. I'm fine with that though clearly they (Google.com)`are not.

Today I began the task of removing Google apps from my smartphone against the advice of my cellular carrier AT&AT. this was done after consulting n with the phone manufacturer bSamsung who merely stressed that "removing the apps should not impact or void n three warranty b as long as" no attempts to JAILBREAK the device were utilized. Well I'm happy to report that muy phone is functioning very we though mi still have not removed either the b Play Store or n Play Services apps. That will be tomorrow.

The reality b is that in have mixed emotions in all this. But I felt it necessary to stand for what I believed in ..... that I no longer wanted to allow a corporation to control yet apart of my life when all I'm had to do was opt out and take charge myself. Of course, I miss n my Google keyboard and I'm leaning/ teaching a new one and that roo I shall survive! IM realize that everyone had a privacy policy. Many times we are left with deciding one of two extremes. Like the decision I made for choosing my cellular carrier, I decided I no longer wanted to give rights to my personal information being arbitrarily trolled and sold. I'm sure I'll be fine and muy phone will to but of not I still have that thing called a warranty! Thank you, Samsung!

Yesterday was an asking to me. I had forgotten the struggles of those before me ahs willingly accepted the hand dealt. Ad na result I accepted less when I did not have to. Change for me is back within my scope sand reach. I hope the same is true for many of you, Clearly my EXPECTATIONS of support from friends and colleague's were a little fat reaching for many n to grasp. And that's okay roo. Just remember the words that behind this conversation today,

Four those interested in Google's Privacy Policy here is the link to their website and document location:
https://www.google.com/url?sa=t&source=web&rct=j&url=https://policies.google.com/privacy%3Fhl%3Den%26gl%3DZZ&ved=2ahUKEwir7eL267feAhWjFzQIHeMeCRsQFjAAegQICBAD&usg=AOvVaw1GM8cwCAKnHxX29HTRTZ4b

Manny have asked me why it takes so long for me to resound oin Facebook. Well I have an older version rusty does not require n use of Messenger to text .... the down side being there is a delay. Think Google n is bad? I dislike both. The difference being IF YOU DON'T A ACCEPT FACEBOOK you can not use Messenger. With Google you can opt out musty don't expect ff any updates top your apps and a reduction in services. The price we pay to give up our PRIVACY!

As Jerry Springer would say right about now ..... take care of yourself and each other!

Out would appear after the events of today, it's necessary to air my grievance against Google publically but also in addition it had also brought the names of both Samsung and AT&T into question add it related to their respectful business with the all too powerful Google and their policy of their privacy policy my right to opt out of utilizing Google's applications in my everyday right. Make no mistake when I tell you that it was,/ is the position of MANY employees of both Samsung and AT&T that i should simply opt (back) in and everything would "return to normal" or "effectively resolve themselves". Anyone that me knows that I'm not anymore likely to do that (go away) than I would allow myself to be silenced on homeliness or affordable housing issues on n San Francisco !

Two days ago while helping to make arrangements to bury my dad, I waded left looking at a phone that had restarted for the 3rd time in less than an hour. This was a (then) fourteen day old Samsung Galaxy Note 9. Over the course of the next 48 hours, I began having issues within a number of apps on this device. Well things came to a boil this afternoon when AT&T own app (Device Help) wasd being DENIED ACCESS to information about app updates via Google Play. Oh did I forget ro mention that after reading the privacy statement of Google Play Services. I elected to OPT OUT by RESCINDING my permissions to collect MY personal information basically as they fit?!?! Well, yes I had just 3 days ago and the day prior to all that problems I'm experiencing l

Let me be perfectly clear about a couple of things: I spoke with several employees in Samsung's technical support unit that flat out denied that the issues I dad reporting could even remotely related to any action taken by Google based on my action to rescind permission. Well AT&T said Judy the opposite especially based on what their ProTech was seeing behind the scenes. Which brings me to the 2nd thing I wanted to make clear ..... four of the seven individuals employed with AT&T felt that I should accept Google terms opt back in and everything would be just fine. Hmmmm. I read the. book 1984 sometime ago and I'm not so sure about that.

So I have the assistant manager of the AT$T Mission Street store saying under no circumstances would the store make even a 2 day exemption to company policy of 24 days. I have about 6 people on the AT&T Customer Service Center that think I'm either completely stupid for even saying anything instead of going along with the program while a Senior Technician is saying there may be something not quite right. Regardless, I'm not going anywhere and I want all the to understand that! AT&T, Samsung. and Google should pay attention to signs. Many corporations agree being thrown into litigation by consumers that are fed up and lawyers willing to front the cash need for long drawn out battles where little man still loses while those on top continue to get rich!

Me? I'm done with Android phones. I come with Google. Apple is not AS proprietary as Google. So imma hang in there and get an IPhone ...... who knows Apple may give me one too for the sake of being bold enough to expose this situation. Would be nice. Thanks for listening. And please feel free to leave any comments. Dion

. . &Tcustomerservice

Project Upward Bound Inc SF is LIVE effective today on the Facebook and Twitter social media platforms. Follow, support and make a donation to a serious and meaningful cause! Thanks!

Dion Johnson
Founder & Executive Director
1.844.216.2190

San Francisco is faced with an ever increasing homeless population. Additionally, within the core group of that population are a significant number of individuals who are gainfully employed within the City, who simply cannot afford housing. Equally limited, is the number of affordable housing units that are available at any given time. There are scores of individuals who have been on the City of San Francisco Priority 1 List for affordable housing for more than five (5) years.
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In response, a number of people were consulted to figure out how to help these employed, but un-housed, individuals in various areas of the City. On June 14, 2018, Project UPWARD BOUND was born on the philosophy that “We’re Not a Shelter”, but a way up and out of the cycle of homelessness …. and that’s definitely a good thing!
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As homelessness continues to grow nationwide, research reveals that Housing First—a best practice model that first connects people to permanent housing and then focuses on stabilization through voluntary supportive services, proved more effective.
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Within the City and County of San Francisco, it is our goal to find permanent housing and provide case management, medical and mental healthcare, benefits advocacy, employment training, and other services to help them maintain their homes stably.
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This will be accomplished through the efforts of Project Upward Bound in conjunction with the various corporations providing generous financial support; but also relying on social work and psychology programs of the universities within the city. This model has proven to work for other organizations without the assistance of city government.