AFMS - Seymour Johnson - 4th Medical Group

09/25/2026

📢 PATIENT NOTICE | 4th Medical Group

Due to operational requirements, patients may experience longer-than-usual wait times Monday, 28 September - Wednesday, 30 September.

We appreciate your patience & understanding as our team works to provide safe, high-quality care to every patient.

Thank you for your continued trust in the 4th Medical Group as your choice for healthcare.

09/08/2026

The 4th Medical Group’s call center (appointment line) is experiencing extended wait times. Please remain on the call as we diligently work through the matter. We appreciate your patience.

06/24/2026

Please be advised that the following services will be limited this Friday, 26 June from 09:00 AM to 12:00 PM to allow staff to attend an official function:
• Pharmacy
• Family Health Clinic
• Lab
• Radiology
• TRICARE Operations & Patient Administration

Thank you for your understanding and for trusting us with your care!

05/11/2026

Update: Services have been restored. Please call (919)722-1802 to reach us during normal business hours.

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⚠️ Temporary Phone/Appointment Access Issue ⚠️

Our appointment clerks are currently experiencing computer login issues that are impacting their ability to answer phones and book appointments at this time. We apologize for the inconvenience and appreciate your patience while the issue is being resolved.

If you need medical guidance or assistance scheduling appropriate care, please utilize the TRICARE Nurse Advice Line at 1-800-TRICARE (1-800-874-2273). The Nurse Advice Line is available 24/7 and can help with:
- Medical advice from a registered nurse
- Guidance on the appropriate level of care

05/07/2026

4 MDG Audiogram scheduling expands starting 10 May 2026 to align with Total Force audiogram requirements!

How to book audiogram appointments:
📞 Starting 10 May patients may call the Central Appointment Line at (919) 722-1802 to schedule their appointment.
💻 Starting 15 May the MHS GENESIS Patient Portal scheduling tool will go LIVE giving patients the ability to book directly online at https://my.mhsgenesis.health.mil/
⏰If a member needs to cancel/reschedule, they can call the appointment line at (919) 722-1802 no later than 2 hours prior to your scheduled time to avoid a no-show.

Who needs an audiogram?
Annual Total Force- now required for ALL Active-Duty personnel regardless of workplace/hazardous noise exposure. Members should log into MyIMR via the AF Portal to see when they are due for their Annual Dental exam and subsequently book their audiogram for the same month.

Annual Hearing Conservation- still required for ALL personnel (mil/civ) who work in loud environments/exposed to hazardous noise.

Pre/Post Deployment- still required pre/post deployment, can be booked via the two above methods, or by Public Health during med processing.

Flying Status- still required for ALL members on flying status.

Retirement/Separation- required within 180 days of your DOR/DOS.

**Reminder: If you are not part of one of the above groups, we are unable to complete an audiogram on you as we do not offer diagnostic evaluations**

04/10/2026

04/02/2026

Exciting news for our military families! 🎉

The 4th Medical Group is now enrolling Active-Duty Family Members with TRICARE Prime. Ready to join us? To move your enrollment from an off-base provider to the 4 MDG, please call Humana at 800-444-5445. For more information on what TRICARE Prime offers, please go to: https://tricare.mil/Plans/HealthPlans/Prime.

Thank you for trusting us with your healthcare!

03/27/2026

The attached brochure provides information for returning and/or visiting beneficiaries from overseas to the United States on how to access health care. Unless or until they switch their enrollment to a CONUS TRICARE region, their care is covered/coordinated by International SOS. To avoid being billed/charged for medical care, returning/visiting beneficiaries must switch/update their enrollment to a CONUS TRICARE region.

02/23/2026

Update – Clinic Operations for Monday, 23 February 2026

The 4th Medical Group is open for operations this morning, Monday, 23 February 2026. All services are open.

Patients who need to schedule, reschedule, or cancel appointments may call the Appointment Line at (919) 722-1802

02/19/2026

Clinic Closure Notice -- Friday, 20 February and Monday, 23 February 2026

ALL 4th Medical Group services will be closed for routine care on Friday, 20 February and Monday, 23 February 2026.

If you have an appointment scheduled on either date, clinic staff will contact you to reschedule or discuss virtual care options when appropriate.

For medical advice, call the TRICARE Nurse Advice Line (NAL) at 1-800-TRICARE (1-800-874-2273) and select option 1. The NAL is available 24/7.

For pharmacy needs, please ask your provider to send prescriptions to any TRICARE Network Pharmacy. You can find a network pharmacy at:
https://militaryrx.express-scripts.com/find-pharmacy

If you experience a medical emergency, call 911 immediately or go to the nearest emergency department.

Thank you for your understanding as we support mission readiness.