FireTEXT

Call Directions Website Contact the organization

FireTEXT Visit firetext.net to know more about FireTEXT® These messages are sent from a computer or smartphone using a SUPER easy and VERY convenient web site.

FireTEXT is a web based program, designed and distributed by Custom Communications LLC, that sends a text message to emergency responders cell phones notifying them of emergencies. You will receive a message from dispatch advising of the location and type of call. Direct messages from dispatch that contains detail information may not be available in all areas. Other services can be provide to include by not limited to automatic messages being sent using software generated text messages. With the use of a two way radio or pager in conjunction with a personal computer with internet service, messages can be sent out that notifies the department that a page has been received. In most cases an audio file can be heard in the text message or email.

09/01/2026

📢 Wireless Carriers Are Raising Messaging Fees. We're Not Passing This Increase Along.

Beginning October 1, Verizon and other wireless carriers are increasing certain SMS messaging fees.

FireTEXT® customers will not see a price increase because of these new carrier fees.

We believe fire departments should be able to budget for emergency communications without worrying about every carrier fee increase being passed along to them.

🚒 Straightforward annual plans
👨‍🚒 No per-user pricing
📱 No per-device pricing
💲 Clear pricing for optional services

While our vendors' costs continue to change, we're committed to keeping FireTEXT® affordable — especially for the volunteer and rural fire departments we built it to serve.

FireTEXT® — Built for the fire service. Priced for the fire service.

🚒 Part 5: Connecting Departments and CommunitiesWe started this week's series with what's changing inside FireTEXT®. We'...
08/08/2026

🚒 Part 5: Connecting Departments and Communities

We started this week's series with what's changing inside FireTEXT®. We're ending it by looking at where we can go next.

We're developing FireTEXT® Community and MyFireDepartment.net to explore new ways for departments to connect with the people they serve.

🔵 Verified department profiles
🔵 Community Profiles
🔵 Public department information
🔵 Volunteer recruitment
⚪ Community alerts
⚪ Events and local resources
⚪ Community weather
⚪ Connections with other local organizations

This isn't about turning FireTEXT® into a social network—and it isn't about opening responder information to the public.

Responders remain first. Community stays separate and appropriately protected.

It's about creating a trusted connection between local departments and their communities.

Thank you for following our FireTEXT®: What's New & What's Next series.

We're just getting started.

FireTEXT® is a web based program, that sends a text message to emergency responders cell phones notifying them of emergencies. These messages are sent from a computer or smartphone using a SUPER easy and VERY convenient web site. You will receive a message from dispatch advising of the location and...

🌩️ Part 3 of our "What's New & What's Next"  https://www.firetext.net/weather-that-works-for-respondersWeather is more t...
08/05/2026

🌩️ Part 3 of our "What's New & What's Next" https://www.firetext.net/weather-that-works-for-responders

Weather is more than a forecast—it's operational awareness.

Today's article explores how FireTEXT® is helping responders make better decisions with:

🌦️ Incident-based weather
⚡ Lightning awareness
🔥 Crew heat stress monitoring
🌊 Flood and river information
📊 Weather Impact Scores
🗺️ Enhanced radar and weather mapping

Our goal isn't to build another weather app. It's to provide the information responders need, where they already work.

Tomorrow, we'll go behind the scenes with FirePITCH® and explore how we're improving radio monitoring, tone detection, and dispatch reliability.

08/05/2026

🚒 Part 2 of our "What's New & What's Next" series is now live!

Today's spotlight is on Dispatch.

We've been making FireTEXT® faster, smarter, and easier to use with improvements like:

🟢 Quick Dispatch
🟢 Responder Acknowledgements
🟢 Live Operations Map
🟢 Active Call Workspace
🟢 Better CAD Reliability
🟢 Improved SMS Delivery Tracking

We're also sharing a look at what's currently rolling out and what's still in development.

📖 Read Part 2 on our blog and join us tomorrow as we explore how FireTEXT® is transforming weather into operational intelligence for first responders.

#911

🚒 Part 1 is now live: The FireTEXT® Platform Is EvolvingFireTEXT® is not changing through one finished, overnight launch...
08/03/2026

🚒 Part 1 is now live: The FireTEXT® Platform Is Evolving

FireTEXT® is not changing through one finished, overnight launch. It is evolving through continuous improvements designed around real department needs.

Today’s article looks at:

🟢 The redesigned dashboard
🟢 The active-call command experience
🟢 Better account and department management
🟢 Stronger user and support tools
🟢 Improved notification and CAD reliability
🟡 Features still rolling out
🔵 Work currently in development
⚪ The foundation for what comes next

Tomorrow, we take a deeper look at dispatching:

Dispatch Faster: What’s New and What’s Coming Next

FireTEXT® is evolving through a series of practical improvements across the dashboard, active calls, administration, notification reliability, weather awareness, and support tools. See what is available now, what is still rolling out, and how today’s work is building the foundation for what comes...

🚀 FireTEXT®: What’s New & What’s NextTonight, we’re launching a special five-part series about the recent improvements, ...
08/03/2026

🚀 FireTEXT®: What’s New & What’s Next

Tonight, we’re launching a special five-part series about the recent improvements, current development, and future of the FireTEXT® platform.

Some features are already available. Others are still rolling out, actively being built, or part of our long-term vision.

To keep everything clear, every feature will be labeled:

🟢 Available Now — Released and usable
🟡 Rolling Out — Being enabled or refined
🔵 In Development — Actively being built and tested
⚪ Looking Ahead — Part of our future direction, not a release commitment

Over the next five days, we’ll cover dispatching, weather intelligence, FirePITCH®, platform improvements, Community Profiles, MyFireDepartment.net, and more.

Part 1 begins Monday with:

The FireTEXT® Platform Is Evolving

FireTEXT® is a web based program, that sends a text message to emergency responders cell phones notifying them of emergencies. These messages are sent from a computer or smartphone using a SUPER easy and VERY convenient web site. You will receive a message from dispatch advising of the location and...

🚨 20 years of FireTEXT® — and we’re just getting started.Since 2006, FireTEXT® has helped emergency services communicate...
07/19/2026

🚨 20 years of FireTEXT® — and we’re just getting started.

Since 2006, FireTEXT® has helped emergency services communicate faster, connect responders, and better serve their communities.

Now, we’re preparing for the next chapter.

New dispatch tools.
Enhanced weather intelligence.
Improved department communication.
Community profiles through FireTEXT® 411.
A new generation of station monitoring with FireTEXT® Signal.
And much more.

The future of FireTEXT® is about bringing dispatch, response, communication, weather, station technology, and community information together into one connected emergency-services platform.

🔥 20 years of innovation. Thousands of responders. One mission.
Read our blog post in the comment.

Save lives. Respond faster.

Stay tuned — the next chapter is coming.

07/04/2026
06/24/2026

✅ FireTEXT® is back to normal. The service disruption some of you saw over the past day is fully resolved and the platform is stable. We know how much you rely on FireTEXT®, and we don't take that lightly — thank you for your patience. Anything still looking off? Email [email protected] and we'll jump on it. 🚒 — The FireTEXT® Team

Address

408 Jaden Cove
Trumann, AR
72472

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