Metro Water District

The District has a proactive conservation program and a long history of taking a stance toward promoting conservation and encouraging lower consumption.
For more information, visit: metrowater.com/conservation

Metro Water District offers its single-family residential customers a $50 rebate when a High Efficiency or Dual Flush toilet replaces older, water guzzling 1.6, 3, 5, or 7 gallon toilet. Additional toilets replaced are eligible for the rebate as well.

Fillable PDF Toilet Rebate Form metrowater.com/wp-content/uploads/HET_Toilet_Rebate_2016_fillable_PDF-2.pdf

For more information on Toilet Rebates and Water Conservation, visit: metrowater.com/conservation

The District now offers VXSmart, a free online portal.
Customers in all service areas can sign up and access detailed information about their water use. The real time water consumption data for the Metro Main service area will be deployed in phases over the next two years. All other service areas now have full functionality.
https://metrowater.com/new-online-customer-portal/

Check out the Fall Splash 2020 Newsletter!
https://www.metrowater.com/wp-content/uploads/Fall-2020-Newsletter.pdf

WATER QUALITY REPORTS 2019

The annual Water Quality Reports are available to view and print from the Metro Water District website at metrowater.com. Please call us at 575–8100 or visit our office at 6265 N. La Canada Drive if you would like to receive a paper copy.

We believe that customers who are well informed about their water supply are our best allies in supporting improvements necessary for safe and reliable water. 💧

Check out the Summer Splash 2020 Newsletter!
https://metrowater.com/pdf/Summer_2020_Newsletter.pdf

To ensure we are able to meet your customer service needs during the COVID-19 pandemic, effective March 26, 2020 our customer service hours have changed to 7:30 a.m. – 2:30 p.m. Monday through Thursday and 7:30 a.m. – noon on Friday.

The District has been closely monitoring the evolving COVID-19 pandemic. You may be concerned what COVID-19 means to the safety of your water supply. Simply put, the coronavirus does not impact the quality of your water.

To ensure we are able to continue serving you, we have taken a number of proactive measures including:

-Disinfecting the customer service counters and conference rooms after every use.
-Minimizing the number of staff meetings and cancelling meetings where we cannot reduce the attendance to below 10 persons.
-Implementing a staggered shift schedule to enhance the social distancing among staff.
-Utilizing telework options where appropriate and we are also exploring streaming options for upcoming public meetings to enable remote public attendance.

While many preventative protocols have been enacted, this does not change the way we treat your water and we are still conducting all of the water quality testing to validate the safety of your water. Additionally, the customer service team is still answering the phones to address any inquiries you have.

By implementing these proactive and preventative measures we will remain agile to continue delivering you safe, reliable water.