Rockford Fire Department's E-911 Division handles all 911/Non-Emergency calls and dispatch for City of Rockford's Police and Fire Departments, as well as Rockford Park District Police, Rock Valley College Police, Blackhawk Fire, Cherry Valley Fire, Harlem-Roscoe Fire, New Milford Fire, Northwest Fire, and West Suburban Fire. The goal of the 911 Center is to provide the vital link between the citizens of Rockford and the appropriate emergency service agencies for fire, police, and emergency medical service. Our goal is accomplished by receiving incoming emergency and non-emergency calls for service from citizens; providing pre-arrival medical instructions to the citizens until the appropriate agencies arrive at the scene; ensuring that citizens receive public safety services by dispatching the appropriate fire, police, and emergency medical service in the most expeditious manner. The 911 Division is staffed by a Division Administrator, Training Supervisor, Business Manager, 911 IT Coordinator, four Shift Supervisors, four Assistant Shift Supervisors, forty Telecommunicators and a Secretary.
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