NENA - National Emergency Number Association

02/11/2026

🌵 Scottsdale, Arizona, was the place to be for 9-1-1 leadership development!

Twenty-seven 9-1-1 professionals. Twelve states. Five days of learning, collaboration, and conversations that will make a difference long after the course ends!

Participants traveled from Alaska, Arizona, Colorado, Georgia, Louisiana, Michigan, Missouri, Montana, Nevada, New Mexico, Utah, and Washington to attend NENA’s Center Manager Certificate Program (CMCP).

From tackling real-world leadership challenges to exchanging fresh ideas and learning from one another’s experiences, this group brought incredible energy and perspective to the classroom! They left with new tools, stronger connections, and plenty of ideas to take back to their centers.

A HUGE thank-you to the Salt River Police Department (SRPD) for their outstanding hospitality and for helping make this week such a success!

👏 Congratulations to all 27 graduates of CMCP #207! Your commitment to growing as leaders is an investment in your teams, your agencies, and the future of 9-1-1.

Great leaders never stop learning, and this group is proof!


Instructor: Monica Million, ENP

30/10/2026

Today, Representatives Norma Torres (D-CA) and Kat Cammack (R-FL) opened a process to allow other members of Congress to join a Dear Colleague letter they co-authored asking Speaker Johnson to bring S.725, the Enhancing First Response Act, to the House floor for immediate consideration.

This is a significant development in our long struggle for telecommunicator reclassification. A letter such as this – signed by dozens of House offices – would demonstrate to House leadership that this bill enjoys strong bipartisan support and should be voted on immediately.

At this time, NENA is calling upon our membership to contact their members of Congress and urge them to sign on to this Dear Colleague letter. Time is of the essence since S.725 will expire at the end of this Congress.

Please contact your member of Congress today and urge them to join Reps. Torres and Cammack in our efforts for an immediate vote on S.725.

https://nena.quorum.us/campaign/172078

29/10/2026

Small but mighty! 💪🎧

Eight dedicated 9-1-1 professionals came together in Corydon, Indiana, for three days of learning, collaboration, and professional growth during NENA's Center Training Officer (CTO) Course!

This group proved that great things come in small packages! From sharing experiences and exchanging ideas to supporting and learning from one another, they demonstrated the teamwork and commitment that make the 9-1-1 profession so special.

They're heading back to their agencies with fresh perspectives, new tools, and a shared commitment to preparing the next generation of 9-1-1 professionals.

Look out, Indiana! This group is ready to make an impact! 👏

A special thank-you to Harrison County Emergency Management 9-1-1 for hosting and showing us some wonderful Hoosier hospitality! And many thanks to the Indiana Statewide 911 Board for trusting NENA to train and educate telecommunicators across Indiana!


Instructor: Nikki Lewis, ENP

29/10/2026

DON'T MISS OUT! CTO TRAINING IS COMING TO NORTHEAST TENNESSEE! Calling all 9-1-1 professionals in TN, KY, VA, NC, and WV!

NENA's Center Training Officer (CTO) Course is coming to Elizabethton, TN, December 1–3, and you still have time to secure your seat!

Great training programs start with great trainers! Whether you're a current CTO or preparing to take on a training role, this three-day course will give you the tools to develop confident, capable 9-1-1 professionals.

📍 Elizabethton, TN – Conveniently located for agencies throughout Northeast Tennessee and neighboring states!

📅 December 1–3, 2026
🎓 3 ENP Points
💻 Bring your laptop!

DON'T WAIT! Limited seats available!
If CTO training is on your professional development list, now is the time to make it happen! Secure your spot before registration closes. Register today: www.nena.org/education/calendar

Know someone who would benefit from this training? Tag them, share this post, or pass it along to your training coordinator!

23/10/2026

NENA CEO John Provenzano recently joined The Wilmac Wire Podcast to talk about his professional journey to NENA and the work ahead for the 9-1-1 community, from telecommunicator reclassification and NG9-1-1 funding to AI, education, and making sure everyone has a home in the profession.

Listen Here:

John Provenzano got his start in Washington by spending three days ...

22/10/2026

South Carolina showed up ready to train the next generation of 9-1-1 professionals! 🎧

Seventeen current and future trainers came together this week for NENA’s Center Training Officer (CTO) course, bringing fresh perspectives, real-world experiences, and plenty of great ideas to the classroom!

Throughout the week, participants tackled training challenges, shared strategies, and explored new ways to develop and support the people who answer the call. Because great 9-1-1 professionals don't just happen — they're developed by great trainers!

A huge thank-you to Berkeley County Government 9-1-1 Communications for hosting and Berkeley County Emergency Services Training Center for providing such a fantastic learning environment!

Congratulations to all 17 participants! Your future trainees are lucky to have you in their corner!


Instructor: Nancy Lockhart, ENP

17/10/2026

We’ve got Georgia on our minds! Seventeen 9-1-1 leaders from Georgia, Indiana, Louisiana, Missouri, North Carolina, Ohio, and South Carolina came together for NENA’s Center Manager Certification Program (CMCP).

Through thoughtful discussion and collaboration, the class shared ideas and built skills to support their agencies and teams. Congratulations to CMCP Class #206!

Thank you to our host, Cobb County 911, for creating a welcoming and fun learning environment.


Instructor: Paul Hicks, ENP

16/10/2026

⚾ 👏 Last night Major League Baseball’s Milwaukee Brewers clinched a victory to advance to the World Series, and we're grateful to the team for recognizing the lifesaving work of 9-1-1 professionals along the way.

During one of the last home games of the regular season, the Brewers hosted a group of local 9-1-1 professionals for a event highlighting the vital role of our heroes under the headsets.

Thanks also to Motorola Solutions and Eventide Communications for helping to make it possible.

The group enjoyed complimentary tickets to a home game against the Philadelphia Phillies; a jumbotron recognition message; and an in-stadium interview with LeAnn Krieg of the UW-Madison Police Department

Congratulations, Brewers!

And thank you to our nation's 9-1-1 professionals, a vital part of every community's winning team for public safety.

15/10/2026

And just like that, 20 leaders from across Wisconsin completed NENA’s Communications Training Officer (CTO) course in Madison—and this group brought the energy!

They asked tough questions, dug into real-world challenges, and shared ideas for strengthening training programs at their agencies. Their passion, engagement, and commitment to developing the next generation of telecommunicators were on full display.

Wisconsin has some incredible leaders helping shape the future of 9-1-1. We can’t wait to see what you do with what you learned!

A huge thank-you to Dane County 911 Public Safety Communications for hosting the course and to Dane County Emergency Management for providing a wonderful venue.


Instructor: Nancy Lockhart, ENP

15/10/2026

Twenty-four dedicated professionals from across Oklahoma completed NENA’s Communications Training Officer (CTO) course in Owasso after three days of learning, lively discussion, laughter, and plenty of hands-on training.

They arrived ready to learn, challenge themselves, and build the skills needed to prepare the next generation of headset heroes. The class shared creative ideas, great conversations, and a little friendly competition along the way—including a special VIP visit with Ghost!

Thank you to every participant for bringing your enthusiasm and willingness to jump in. You helped make these three days memorable.

NENA also thanks Oklahoma 9-1-1 Management Authority for bringing the class to Owasso and theOwasso Fire Department Public Safety Training Center for the warm welcome and hospitality.

Oklahoma has some incredible people helping shape the future of 9-1-1!


Instructor: Nikki Lewis, ENP