04/20/2010
Effective Technology & Management for Citizen Call Centers
Public Technology Institute: Effective Technology & Management for Citizen Call Centers
Public Technology Institute: The resource for technology executives in local government.
04/20/2010
Strategies for Building a Multi-Channel Contact Center
Public Technology Institute: Citizen-Engaged Communities
Public Technology Institute: The resource for technology executives in local government.
04/20/2010
The Value of Multi-Channel Contact Centers
Public Technology Institute: The Value of Multi-Channel Contact Centers
Public Technology Institute: The resource for technology executives in local government.
04/20/2010
Best Practices in 311/CRM
www.pti.org
04/20/2010
Citizen-Engaged Communities Designation Program
Public Technology Institute: Citizen-Engaged Communities Designation Program
Public Technology Institute: The resource for technology executives in local government.