Black Hawk Consolidated Communications Center

10/16/2026

We are so proud!

When people call 911, they don't think about protocols or software. They simply need help.

This week, Black Hawk Consolidated Communications Center went live with EMD ProQA. Just two days after going live, Dispatcher Kyle Hansen answered a call initially reported as chest pain. Through structured questioning, Kyle identified that the patient was actually in cardiac arrest and immediately began providing CPR instructions to the caller.

Kyle continued to provide CPR instructions for approximately seven minutes until EMS arrived on scene. The patient was later stabilized at the hospital and prepared for transfer to a higher level of care.

There's no better way to demonstrate the value of a well-supported dispatch process than when it helps uncover a critical situation and connects callers to potentially lifesaving instructions.

Congratulations to Kyle and the entire Black Hawk team on their successful ProQA go-live!

10/06/2026

At this time all of our Non-Emergency lines have been restored to normal working order. If you have a Non-Emergency to report, please call 319-291-2515.

Again, our 911 lines were not impacted during this time, if you have an emergency, please call 911.

Black Hawk County
Black Hawk County Sheriff's Office - Waterloo, Iowa
Evansdale Fire Department Evansdale Police Department
Waterloo Fire Rescue Waterloo Police Department
Cedar Falls Public Safety
Hudson Police Department
Hudson, IA Volunteer Fire & Rescue
Gilbertville Fire & Rescue Gilbertville Police Department
Emergency Management of Black Hawk County
La Porte City Iowa Fire Rescue La Porte City, Iowa Police Department

10/06/2026

Just a reminder, our non-emergency lines will be down for approximately 3 hours starting at 10am. 911 lines will not be impacted, and we will post again when all of our lines are restored.

See the phone numbers in the below post for your non-emergency needs.

🌟 If you have an emergency, please call 911! 🌟

On Tuesday, October 6th, 2026, at approximately 10:00am, the non-emergency lines for the Black Hawk Consolidated Communications Center will be down. The duration is expected to last approximately 3 hours. During that time if you need non-emergency assistance from law enforcement, fire, or emergency medical services, please use the following numbers:
• Black Hawk County Sheriff's Office - Waterloo, Iowa: 319-291-2587 & follow the prompts to Intake
• Cedar Falls Public Safety: 319-273-8625 or you can report a non-emergency online using the following link: https://www.cedarfalls.com/1533/Report-a-Crime
• Dunkerton Police/Fire/EMS: 319-464-7882
• Evansdale Fire Department & Evansdale Police Department: 319-232-6682 ext. 1
• Gilbertville Police/Fire/EMS: Contact the Sheriff’s Office 319-291-2587 & follow the prompts to Intake
• Hudson Police Department & Hudson, IA Volunteer Fire & Rescue 319-988-3210
• La Porte City, Iowa Police Department & La Porte City Iowa Fire Rescue : 319-342-2232
• Raymond Police/Fire/EMS: 319-291-2587 & follow the prompts to Intake
• Waterloo Police Department: 319-291-4340 ext. 5001 or follow the prompts to Records or you can report a non-emergency online using the following link: https://www.waterloopolice.com/forms/submit-a-police-report
• Waterloo Fire Rescue: 319-291-4460
• Mercy One Ambulance: 319-272-7141

**Please note that all 911 calls will be answered during this time, there will be no impact to 911 phone lines** If you have an emergency, call 911.

10/05/2026

On Tuesday, October 6th, 2026, at approximately 10:00am, the non-emergency lines for the Black Hawk Consolidated Communications Center will be down. The duration is expected to last approximately 3 hours. During that time if you need non-emergency assistance from law enforcement, fire, or emergency medical services, please use the following numbers:
• Black Hawk County Sheriff's Office - Waterloo, Iowa: 319-291-2587 & follow the prompts to Intake
• Cedar Falls Public Safety: 319-273-8625 or you can report a non-emergency online using the following link: https://www.cedarfalls.com/1533/Report-a-Crime
• Dunkerton Police/Fire/EMS: 319-464-7882
• Evansdale Fire Department & Evansdale Police Department: 319-232-6682 ext. 1
• Gilbertville Police/Fire/EMS: Contact the Sheriff’s Office 319-291-2587 & follow the prompts to Intake
• Hudson Police Department & Hudson, IA Volunteer Fire & Rescue 319-988-3210
• La Porte City, Iowa Police Department & La Porte City Iowa Fire Rescue : 319-342-2232
• Raymond Police/Fire/EMS: 319-291-2587 & follow the prompts to Intake
• Waterloo Police Department: 319-291-4340 ext. 5001 or follow the prompts to Records or you can report a non-emergency online using the following link: https://www.waterloopolice.com/forms/submit-a-police-report
• Waterloo Fire Rescue: 319-291-4460
• Mercy One Ambulance: 319-272-7141

**Please note that all 911 calls will be answered during this time, there will be no impact to 911 phone lines** If you have an emergency, call 911.

09/28/2026

Join us in celebrating Judy's 34th anniversary! Thank you for your service & dedication to the Center. Congratulations!! 🤩🥳

09/27/2026

We had so much fun partnering with the Black Hawk County Sheriff's Office - Waterloo, Iowa at the National Cattle Congress the last few days to interact with and educate the public on how 911 works!

Kids were able to use our 911 simulator to practice dialing 911, and talk through a phone call so they know what to expect should they ever need to call us.

09/26/2026

Join us in celebrating Brandy's 4th anniversary! Thank you for your service & dedication to the Center. Congratulations!! 🤩🥳

09/25/2026

Join us in celebrating Lisa's 3rd anniversary! Thank you for your service & dedication to the Center. Congratulations!! 🤩🥳

09/24/2026

September is Su***de Prevention Month: Opening up about your mental health journey—good, bad, or messy—creates space for healing.

Let’s make silence a thing of the past. Start a conversation. Be the difference. If you or someone you know is struggling, help is here. In a crisis? Call/text 988 to reach the Su***de & Crisis Lifeline 24/7.

The Dispatch Center is also here to help, you can also all 911 if immediate assistance is needed, or our Non-Emergency Phone Number 319-291-2515 for help any time of the day.
***deAwareness