West Memphis Utilities

10/08/2026

⚡ Need to make a payment to have your power restored? We’re extending our hours again to help!

With utility disconnections underway, WMU is once again extending our drive-thru hours to give customers extra time to make payments and take care of their accounts.

📅 Today, Thursday, October 8

🕖 Drive-thru open until 7:00 p.m.

If you need to make a payment to have your service restored, visit our drive-thru during these extended hours.

📍 604 E. Cooper Street, West Memphis

We know a service disconnection can be stressful, and we want to make the process of getting your account current and your service restored as convenient as possible.

Need help? We’re here for you!

10/06/2026

🌭 Come celebrate Public Power Week with us! ⚡️

WMU is celebrating Public Power Week with a community cookout on Thursday, October 8, from 11:00 a.m. to 1:00 p.m.!

Stop by, grab a burger or a hot dog and spend a little time with the people who work every day to serve our community. Public power is about more than keeping the lights on. It’s about neighbors serving neighbors and having a utility that belongs to the community.

📅 Thursday, October 8
🕚 11:00 a.m. to 1:00 p.m.
📍 604 E Cooper Ave

We’d love to see you there! Come help us celebrate Your Community. Your Utility. Your Power. 💙⚡️

10/06/2026

⚡ Need to make a payment to have your power restored? We’re extending our hours again to help.

With utility disconnections underway, WMU is once again extending our drive-thru hours to give customers additional time to make payments and get their accounts taken care of.

📅 Tuesday, October 6
📅 Wednesday, October 7

🕖 Drive-thru open until 7:00 p.m. each day

If you need to make a payment to restore your service, you can visit the WMU drive-thru during these extended hours.

📍 604 E. Cooper Street, West Memphis

We know having your service disconnected can be stressful. We’re extending our hours to make the payment process a little more convenient for customers who need to get their service restored.

If you need assistance, our team is here to help.

10/05/2026

It’s ! ⚡ From Oct. 4–10, we’re celebrating the people who make our community strong and the utility that serves them.

At West Memphis Utilities, local priorities guide how we serve because this is your community, your utility and your power.

We want you to be part of the process. Watch the video with this post to learn more about how your public power utility works!

Don't forget, we want you to be engaged! You can always:

-Watch our meetings online to stay informed about the decisions being made at WMU.
-Attend City Council meetings and be part of the conversations that shape our community.
-Report any concerns directly to WMU so we have the opportunity to investigate, respond and address issues affecting our customers.

We’re here to serve the community where we live and work, and we believe transparency, accountability and community involvement make us stronger.

Your voice matters. Your participation matters. This is your community. Your utility. Your power.

10/01/2026

📢 UPDATE: WMU Offices Are OPEN Today & Tomorrow

Good news! West Memphis Utilities offices will remain open during regular business hours today, October 1, and tomorrow, October 2.

Our previously announced closure dates have changed as we prepare for the launch of our new Customer Information System with SpryPoint.

📅 New closure dates:
Thursday, October 29 & Friday, October 30

During the October 29–30 closure:

• Payments cannot be accepted in person or online.
• Online payment services will be temporarily unavailable.
• New service requests, move-ins and move-outs cannot be processed.

💳 Important payment reminder: Please make your payment by Wednesday, October 28, or wait until after Monday, November 2, when the new system officially launches.

We encourage customers who need to make payments or complete start/stop service requests to take advantage of our regular office hours today and tomorrow.

📱 Stay informed throughout the transition by texting WMU to 91896 to receive important reminders and updates.

Thank you for your patience and cooperation as we prepare for this important upgrade!

09/22/2026

Need to make a payment to have your power restored? We’re here to help.

Now that utility disconnections have resumed, WMU is extending our drive-thru hours to give customers additional time to make payments.

Today, Tuesday, Sept. 22
Wednesday, Sept. 23
Thursday, Sept. 24

Drive-thru open until 7:00 p.m. each day

If you need to make a payment to restore your service, you can visit the WMU drive-thru during these extended hours.

📍 604 E. Cooper Street

We know having your service disconnected can be stressful, and we want to make the process of getting your account taken care of as convenient as possible. If you need assistance, our team is here to help.

09/18/2026

09/16/2026

📢 Disconnections Will Resume Soon:

When cooler temperatures return, West Memphis Utilities will resume service disconnections for past-due accounts. We encourage customers with an outstanding balance to make plans now to avoid an interruption in service.

Pay online: Please remember that online payments are not registered by our office until the next business day, so plan accordingly.

Pay in person: Our office and drive-thru are available during regular business hours for payments and assistance.

Drop box: Our drive-thru payment drop box is available 24/7 for your convenience. If you drop your payment after hours, our office will post the payment the following business day.

Have questions about your account? Come see us or call 870-735-3355 during business hours and follow the prompts to be connected with the Billing Department.

If your service gets disconnected, payment must be made in person during business hours for prompt service restoration. If you pay online and your service is disconnected, please bring confirmation of payment to our office for prompt service restoration.

There’s good news! We’ll soon have more ways for you to pay and manage your utility account when we launch our new Customer Information System. More details are coming soon!

Take a moment to check your account today and make payment arrangements if needed. We’re here to help! 💙

09/13/2026

💧 Water Conservation Update:

Thank you, West Memphis, for your help with our recent request to temporarily reduce nonessential water use.

We’re pleased to share that WMU has been able to rebuild our water surplus. During recent hot periods, we were losing ground each day as water demand remained high. The community’s response to our conservation request helped us recover and put our system in a stronger position.

Hot periods are always challenging for water systems because demand increases significantly. At this time, we feel confident in our ability to make it through additional long, hot periods while maintaining reliable water service.

We also want to clear up a few questions we’ve seen:

• There has never been a boil order associated with this request.
• There is no water crisis.
• Our drinking water is safe.
• Google’s Data Center project did not contribute to the need for this conservation request.

This was a preventative measure. We saw our water surplus declining and chose to take action before it became a larger issue. That is exactly how we want to manage our system: monitor conditions, identify potential concerns and take steps early to protect reliable service.

Thank you again for helping us take that preventative step. Your cooperation made a difference. Happy Sunday! ❤️

09/12/2026

‼️ Update: Our curtailment effort was a success and customers can return to normal usage patterns. 💙 Please see our recent post for more information!

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💧 MORE INFORMATION: Preventative Water Conservation Request

West Memphis Utilities is asking customers to temporarily reduce nonessential water use during peak daytime hours. This is a preventative measure to help maintain adequate water levels, give our tanks an opportunity to recover overnight and help keep our water system operating reliably.

We are constantly monitoring our system and looking for ways to address potential issues before they become service disruptions. This request is simply one of those proactive steps.

Here are a few ways you can help:

• Run sprinklers and irrigation systems at night when possible.
• Run washing machines and dishwashers at night instead of during peak daytime hours.
• Limit unnecessary or high-volume water use during the day.
• When possible, avoid activities that require large amounts of water during peak hours.

Even small changes can make a difference when many customers participate. By shifting some water use to overnight hours, we can help our tanks recover and put our system in a better position to maintain reliable service for everyone.

We’ve also seen questions about whether this request is related to the data center. It is not. This is a preventative water system measure based on current system needs and our responsibility to plan ahead and protect reliable service for our customers.

As part of the data center project, Google will recycle WMU’s wastewater for use in its cooling system. This means wastewater that would otherwise be discharged can be treated and reused for cooling rather than relying as heavily on drinking water for that purpose. It also creates an additional use for our reclaimed wastewater.

Thank you for helping us take this preventative step and doing your part to conserve water. 💙