Wilbraham Regional Emergency Communications Center

09/22/2026

🚨 Temporary Road Closure - Springfield St 🚨

The Wilbraham Police Department & Wilbraham Fire Department are on scene at a motor vehicle crash involving a utility pole down in the area of 400 Springfield Street, near Edgewood Rd. Please avoid the area.

Springfield St will be closed for approximately 6-8 hrs from the time of this posting. Please use Boston Rd or Tinkham Rd as an alternate route.

09/16/2026

Join us for the Town of Wilbraham, Massachusetts, USA Public Safety Open House on October 4th from 10 AM to 1 PM at the Wilbraham Regional Emergency Communications Center, the Wilbraham Fire Department and the Wilbraham Police Department Headquarters on Boston Road!

Come meet your dispatchers, police officers & firefighters, explore both stations, and enjoy a fun-filled day.


Wilbraham-Hampden Times

09/11/2026

Twenty-five years ago this morning, our nation was attacked. Nearly 3,000 innocent lives were taken in New York, at the Pentagon, and in a field in Shanksville, Pennsylvania.

Among those we lost was Eric Thorpe of Wilbraham.

We remember every victim. We honor the first responders who ran toward the danger — firefighters, police officers, EMS personnel — and the telecommunicators who answered the calls that day and never stopped.

The men and women of the Wilbraham Regional Emergency Communications Center continue that same mission every hour of every day for Wilbraham, Hampden, Belchertown, and our coverage area.

We will never forget.🇺🇸🇺🇸🇺🇸🇺🇸

09/06/2026

🚨 DEVELOPING 🚨

Wilbraham RECC is assisting with reports of a possible aircraft down in the Ludlow/Belchertown area.

Belchertown and Wilbraham departments are on scene supporting the search. On-duty Wilbraham RECC personnel are working with their counterparts in Ludlow.

This information is preliminary. There are no additional confirmed details at this time.
Please stay out of the search area and do not self-deploy. Updates will be released as they become available.

08/04/2026

🚨 Wilbraham RECC is headed to National Night Out! 🚨

Our team from the Wilbraham Regional Emergency Communications Center will be out in the community tonight supporting the Belchertown Police Department at National Night Out!

📍 Chestnut Hill Community School�🕓 4:30 PM – 7:00 PM

Come say hello, meet some of the voices behind the radio, and enjoy a great evening with your local first responders! 💙🚓📡🚒🚑
See you there, Belchertown!� #911
Belchertown Police Department
Belchertown Fire Department

07/26/2026

We were pleased to see the recent recognition of the other first responders and YMCA employee who played critical roles in saving Tom Garvey’s life. Their actions that day were outstanding.

One group that often goes unmentioned in these stories is the 911 telecommunicators who answered the initial call and began providing life-saving instructions before any unit arrived on scene. Those dispatchers are a vital link in the chain of survival, and their work that day — and every day — deserves acknowledgment.

The men and women of the Wilbraham Regional Emergency Communications Center do not seek recognition. Their focus remains on the communities they serve: Wilbraham, Hampden, Belchertown, and the surrounding areas. Quietly, professionally, and around the clock, they coordinate the response that gives patients their best chance.

To the dispatchers who handled that call, and to every telecommunicator who answers when someone needs help — thank you. Your work matters.

Anthony Gentile Jr
- Regional Communications Director
Wilbraham Police Department
Wilbraham Fire Department
Massachusetts State 911

07/15/2026

Come join our growing team for a rewarding career and important part of Public Safety!🚓🚒🚑📡📞☎️
www.wilbraham-ma.gov/jobs
Massachusetts State 911
Belchertown Police Department
Belchertown Fire Department
Hampden Police Department
Hampden Fire Department
Wilbraham Police Department
Wilbraham Fire Department
Action Ambulance Service Inc.

07/06/2026

UPDATE: 07/06/2026 @ 4:45pm: This issue has been resolved and all non-emergency phone lines have been restored.

🚨Hampden Residents🚨

While Hampden PD is working to resolve the phone issue with Verizon, please dial us directly at 413-596-9771 or 413-596-3837 (ext. 0) for any NON-Emergency calls!

As always, dial 911 for emergencies ☎️

⚠️ Update at 441PM - our business lines are now up and running. Thank you for your patience. ⚠️

Our business lines are currently offline and we are working with our carrier to rectify the issue and get them back up and running as soon as possible. In the meantime, please call 413-596-9771. This is a direct business line number to our Dispatch center in Wilbraham.

07/03/2026

Wilbraham Regional Emergency Communications Center 4th of July PSA 🎆🇺🇸

“Hey Wilbraham, Hampden, Belchertown & all our coverage area patriots!

It’s the 4th of July — time to light up the sky, grill like champions, and celebrate the birthday of the greatest country on Earth.
But please, for the love of all that is red, white, and blue… don’t make us declare independence from your bad decisions.

• Fireworks going off? Awesome. Your neighbor’s trash can on fire because you launched one from the deck? Not awesome. We will know. We always know.

• That ‘harmless’ bottle rocket that just took out Aunt Karen’s prize-winning begonias? Yeah, she’s on the phone with us right now.

• If your BBQ grill starts speaking in tongues and shooting flames higher than the fireworks… maybe don’t call it ‘just a little flare-up.’

Stay safe, stay legal (you know the rules), keep the volume on your patriotism at ‘fun’ and not ‘neighbor lawsuit,’ and remember: we’re here 24/7 so you can enjoy the boom without becoming the story on tomorrow’s scanner.

Have a blast… responsibly! 🇺🇸🎇

— Your friends at WRECC (the ones who get the ‘Is that fireworks or gunshots?’ calls)

06/04/2026

We are proud to continue to sponsor 3 of our own team members to the Massachusetts TERT. We are committed to supporting operational readiness in emergency communications and supporting our public safety partners throughout the Commonwealth. All 3 of our task force members participated in deployments this past year. Those deployments included:

Deputy Director Danek | West Asst Team Lead
Deployment to Sterling Public Safety on May 30th, 2026

Regional Dispatcher & CTO Murphy | West Team
Deployment to Uxbridge Public Safety on Jan 19th, 2026

Part Time Regional Dispatcher Squires | West Team
Deployment to Acton Public Safety on Jan 30th, 2026

Massachusetts TERT
MCSA - Massachusetts Communications Supervisors Association
Massachusetts State 911