10/02/2026
📞 Wilson County 9-1-1 — Quarterly Update 🚨
Another busy quarter is in the books for the dedicated professionals of the Wilson County 9-1-1 Center!
During the past three months, our team:
☎️ Answered 41,106 phone calls
⏱️ Answered calls in an average of just 3.90 seconds
✅ Answered 99.89% of calls within 15 seconds
Our Telecommunicators also processed 48,255 calls for service, including:
🚓 40,985 Law Enforcement calls
🚑 4,806 EMS calls
🚒 2,464 Fire calls
Behind every one of these numbers is a person who needed help—and a Telecommunicator ready to answer the call, gather critical information, coordinate resources, and support our first responders.
📚 Investing in Our Team
Throughout the quarter, we continued investing in our staff through a variety of training and professional development opportunities. We are also proud to recognize team members who earned their Intermediate and Advanced Telecommunicator Certificates through the North Carolina Sheriffs’ Education and Training Standards Commission. These achievements represent significant commitments to training, experience, and professional growth.
📱 Did You Know? You Can Text 9-1-1
If you have an emergency and cannot safely speak, you can text 9-1-1.
Texting can be especially helpful when speaking could place you in danger or when circumstances prevent you from communicating by voice. When possible, calling 9-1-1 remains the fastest and most effective way to communicate with a Telecommunicator.
Whether the call comes by phone or text, Wilson County 9-1-1 is here 24 hours a day, 7 days a week, 365 days a year.
To our Telecommunicators: thank you for your professionalism, dedication, and commitment to serving Wilson County and supporting our public safety partners every day.
Always Here. Always Ready. Always Serving. 📞🚓🚑🚒
