National Utility Services SA

NUSSA AT YOUR SERVICE! 🔵

At NUSSA, we provide a wide range of municipal services and are always expanding to meet your needs. Whether you have a specific inquiry or a unique municipal issue, we’re here to help.

💬 How we assist you:
• Discuss your questions and provide personalised guidance
• Explain the process tailored to your situation
• Share a list of required documents and expected timelines for completion

📱 Get in touch with us today:
WhatsApp: 073 965 2519
Email: [email protected]

✅ Let NUSSA simplify municipal processes for you - saving you time, stress, and hassle!

Steps for Retroactive Registration of an Existing Embedded Generation System ☀️

Do you already have a solar or embedded generation system installed but haven’t completed the municipal registration process?

Embedded generation refers to any power system - including solar PV, wind, hydro, biomass, co-generation or gas - that is connected to the municipal distribution network, whether directly or behind your meter.

Because any generator connected in parallel to the municipal electrical network has technical, safety and regulatory implications, municipalities require these systems to be properly declared, approved and managed.

If your system was installed without formal registration, it’s important to take the necessary steps to ensure compliance and avoid potential penalties.

NUSSA can assist you with the full retroactive registration and submission process, helping you navigate the technical requirements and municipal documentation with confidence.

Don’t leave your system unregistered - let our team guide you through the correct process.

AT YOUR SERVICE 💡💧

Just bought a new property? NUSSA is here to help you register your lights and water account, update ownership, and ensure your rates are correctly linked - all without the stress.

We understand the utility systems inside and out. Being involved daily means we know how it works, can explain the process clearly, and follow up to check for any updates or issues once everything is completed.

We simplify your life, save you time, remove the stress, and make sure the job is done properly.

Get in touch with NUSSA for personalised assistance - and let us take care of the details for you 📲

The City’s Contact Centre for Water and Sanitation marks a significant step toward improving service delivery, responsiveness, and customer service.

The Contact Centre now boasts increased human capacity and improved technology, including the introduction of outbound call services and multiple communication channels, with the aim of ensuring faster response times and more efficient handling of customer inquiries.

The strengthened operations are a work in progress, and residents are encouraged to provide accurate information when logging requests.

Want further help or need guidance? NUSSA is here to assist - making municipal services simple, reliable, and stress-free! Contact NUSSA today for personalised support 📲

DID YOU KNOW? 💡💧

NUSSA can assist with terminating your old water and electricity account - and we’ll also collect and process your refund application on your behalf (that includes your water and lights deposit).

If there’s a credit on your rates account, that gets paid out together with the deposit too.

At your service - saving you time, stress, and unnecessary follow-ups.

Need personalised assistance? Contact NUSSA and let us handle the process from start to finish 📲

Let’s save water 💧

A leaking or overflowing toilet can waste thousands of litres - and cost you money. If you spot a leak, don’t ignore it.

📢 REPORT LEAKS
📲 WhatsApp: 073 148 3477
📞 Toll-free: 080 311 1111
📱 Or report via the mobile app

Not sure how to log it, follow up, or get results?
NUSSA offers personalised assistance to make sure your report is submitted correctly and tracked through to resolution.

Save water. Save time. Let NUSSA handle the process for you 📲

HOW IS NUSSA BENEFICIAL?

✔️ We know the process - inside and out
✔️ We’re on site daily, keeping you updated and checking for any issues once the job is complete
✔️ We simplify your life by taking the stress out and ensuring everything is done properly
✔️ We save you time, stress, and unnecessary back-and-forth
Because when it comes to municipal matters, you shouldn’t have to chase, worry, or guess - NUSSA has you covered.

📲 Reach out for personalised assistance when you need it most.

Did you know? ♻️
The Waste Management Directorate offers a convenient bulk refuse removal service for both residents and businesses. Whether you need a once-off collection or a regular contractual service, it’s an easy and responsible way to dispose of large volumes of waste.

Not sure how to apply, who to contact, or which option suits your needs?
That’s where NUSSA comes in. We’ll guide you through the process and provide personalised assistance so it’s handled smoothly and stress-free.

📲 Reach out to NUSSA for tailored support - we’re here to help you every step of the way.

WHO ARE WE?
At NUSSA, we make municipal processes simpler. Whether you’re a homeowner, attorney, executor, agent - or just need help navigating municipal matters - we’re here to take the pressure off with clear, efficient support.

WHAT DO WE DO?
We handle the red tape so you don’t have to. From knowing exactly which documents are needed to dealing with the right municipal departments, we guide you through every step with ease and confidence.

Need help or more info? WhatsApp us or pop us an email - we’re happy to help.
WhatsApp: (073) 965 2519
Email: [email protected]

💬 NUSSA WhatsApp Chatbot – Water & Sanitation Made Easy

Skip the hold music and get things done faster 💧🚿
With our WhatsApp Chatbot, you can:
✔ Log water & sanitation faults
✔ Submit water meter readings
✔ Check fault statuses
✔ Follow up on reported issues
✔ Chat directly to a contact centre agent
✔ Upload photos & videos of faults

Why use it?
⚡ Instant reference numbers
⏱ Faster turnaround times
📞 Fewer phone calls
📉 Reduced call congestion
👉 Start chatting today on 073 1483 477

Smart solutions. Faster service. Real results.

HOW DOES IT WORK? 🤝
Simple, clear, and tailored to you.

Get in touch with us and we’ll call you to walk you through the process specific to your needs. You’ll receive a clear list of required documents, realistic timelines, and regular follow-ups along the way. Some matters may take longer depending on the nature of the enquiry and municipal procedures - but we’ll keep you informed until everything is finalised.

At NUSSA, we offer a growing range of municipal services and are always happy to assist with additional issues or questions you may have.

👉 Let’s get started today
📱 WhatsApp: (073) 965 2519
📧 Email: [email protected]

Your municipal matters, handled with clarity and care.

Time is ticking - don’t miss out! ⏰

31 January 2026 is the deadline to apply for the Special Debt Relief Programme 💸

If your municipal account is in arrears, you may qualify for relief. The City has reinstated this programme, but it won’t be around for long. Visit your nearest Sizakala Centre to find out more and take action before it ends.

👉 Don’t wait until it’s too late - take control of your municipal debt today.
For more info, visit the eThekwini Municipality website.