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Monday 08:00 - 16:00 Tuesday 08:00 - 16:00 Wednesday 08:00 - 16:00 Thursday 08:00 - 16:00 Friday 08:00 - 16:00

Municipal Institute of Learning

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MILE is a knowledge management initiative of eThekwini Municipality

The Municipal Institute of Learning (MILE), which is being run as a five-year pilot programme, has the following strategic objectives:
1.To facilitate the enhancement of professional and technical capacity of local government professionals on the African continent;
2.To position the eThekwini Municipality as a platform for innovating, learning and sharing with other municipalities, associations and networks, both locally and internationally;
3.To leverage partnerships with tertiary institutions in order to promote collaborative research programmes that will ultimately improve the effectiveness of local government;
4.To provide a municipal technical support service to other municipalities in an empowering and innovative manner; and
5.To co-ordinate the internal knowledge management agenda within the eThekwini Municipality.

27/10/2026

📚 Knowledge Management helps us understand, preserve and use the knowledge within our Municipality.

Today's MILE webinar highlights the Municipality's Knowledge Management Maturity Assessment and the role of effective Records Management in supporting information integrity, governance and institutional knowledge.

Presented by: Lillian Santi, Director: e-Research Knowledge Unit) at the Human Sciences Research Council (HSRC) and Christobell Zungu, Records Manager at eThekwini Municipality.

27/10/2026

🔴 HAPPENING NOW | MILE KNOWLEDGE MANAGEMENT WEBINAR SERIES – EPISODE 2

How much does our municipality really know? 🤔

The Municipal Institute of Learning (MILE) is hosting Episode 2 of its Knowledge Management (KM) Webinar Series, introducing municipal employees to the importance of Knowledge Management within the Municipality.

Today's session explores the Municipality's Knowledge Management Maturity Assessment (KMMA), undertaken in partnership with the Human Sciences Research Council (HSRC), and highlights the importance of Records Management, including file plans, metadata, governance and information integrity.

16/10/2026

Three days of learning, collaboration and knowledge sharing come to a close at the Durban Botanic Gardens Conference Centre.

The Municipal Institute of Learning (MILE), eThekwini Municipality, extends its sincere appreciation to KZN CoGTA, the Office of the Premier, EDTEA, all presenters, facilitators and participants for contributing to the success of the Master Class.

As participants return to their respective institutions, the challenge is to put knowledge into action, strengthen organisational memory and build a culture where learning and knowledge sharing support better governance, innovation and service delivery.

16/10/2026

📝 Strengthening the Way Forward for Knowledge Management

Dr Madoda Khathide, DDG: Programme 2 – Local Government at KZN CoGTA, presents the KZN KM Action Plan and Support Mechanisms.

This session places the spotlight on the way forward for strengthening Knowledge Management implementation and support across local government.

KZNCOGTA

16/10/2026

📘 Unpacking the Knowledge Management Policy Framework

Mr Solo Nxele from the KZN Office of the Premier leads a session on the KM Policy Framework at the KZN Knowledge Management Master Class.

The discussion provides an opportunity to engage with the policy framework and consider its role in guiding Knowledge Management practices across provincial public-sector institutions.

16/10/2026

🤝 Peer-to-Peer Learning | Sharing Knowledge, Strengthening Collaboration

Ms Thabile Mbuyi from Trade & Investment KwaZulu-Natal (TIKZN) contributes to the Peer-to-Peer Learning session at the KZN Knowledge Management Master Class 2026.

The session highlights the value of sharing experiences, exchanging insights and learning from one another to strengthen Knowledge Management practices across public-sector institutions.

16/10/2026

🤝 Learning Through Shared Experiences

The Master Class continues with a peer-to-peer learning session featuring Ms Mbali Khumalo from uMngeni-uThukela Water.

By sharing experiences and practical insights, participants can learn from one another and explore approaches that strengthen knowledge sharing and collaboration across institutions.

16/10/2026

🌟 DAY 3 | Turning Knowledge into Action

The final day of the KZN Knowledge Management Master Class 2026 is underway!

Today's programme focuses on peer-to-peer learning, unpacking the KM Policy Framework, moving from learning to implementation, and exploring the KZN KM Action Plan and Support Mechanisms.

The emphasis is on translating shared learning into practical approaches that can strengthen Knowledge Management across public-sector institutions.

15/10/2026

🔐 Protecting Information in the Digital Age

The afternoon programme focuses on Data Breach and Information Management Security, featuring Mr Seth Clark from MILE.

Through a data breach case study and a presentation on Information Systems Security Management, participants explore the importance of protecting organisational information and managing information security risks.

15/10/2026

📂 Strengthening Governance Through Records and Archives

Mr Rishi Singh, Deputy Director at KZNDSAC, presents a session on Governance and Accountability Through Archives and File Plans.

The session highlights the importance of sound records management and accountability in supporting institutional memory, responsible information management and effective governance.

Address

750 Mary Thiphe Road, Intuthuko Junction, Cato Manor
Durban
4001

Opening Hours

Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00

Telephone

+27313224513

Website

http://www.mile.org.za/

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