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Leaders in Water Provision

MAP LM as a Water Services Authority (WSA) has established Maluti-a-Phofung Water (MaP Water) on the 01st November 2005 as a Water Services Provider (WSP) to address water and sanitation provision issues within its jurisdiction. Since this entity was established Maluti-a-Phofung Water has achieved the following outstanding performance:

• Obtaining two blue drops in 2009 and 2011.
• Received an award from DWA for achieving on National level best data credibility.
• In 2010 MaP Water received an award for the best performing Municipality in the Free State.
• MaP LM being rated as the best performers in the Free State on green drop certification even with budget shortfalls.
• The entity performing excellent according to the service level agreement between MaP Water and MaP Municipality.
• Improved maintenance of assets and water system.
• The expertise of internal staff that were utilized to advice, assist and identify IDP projects within the municipality for the implementation for high quality water treatment and water systems improve the service delivery to the community.
• We have remained a NOSA 5 star safety rating within the boundaries of QwaQwa and we are in process to be audited for a NOSA grading for the entire area of jurisdiction.
• The entity has achieved unqualified audit opinion during the financial year 2012/2013 moving from disclaimer to unqualified with the efforts made by the whole team from entry level to top managers, their efforts lead to unqualified opinion.
• Effective water quality monitoring even with limited resources.
• Attending to more than 80% of customer queries within the customer charter time frames (According to the customer charter, MAP Water must respond to consumers’ queries within 48 hours).
• Having committed employees that are willing to put the entity first by working overtime.
• Retaining most of its skilled staff.
• Optimizing the operation of assets for effective service provision.
• Improving troubleshooting capabilities especially in areas affected by power failures and delayed project implementation.
• Minimizing the amount of vandalism to the assets under MAP Water’s jurisdiction with the limited security personnel.
• Set high targets to achieve and improve on its planning capabilities even with limited resources. MaP Water relates to the community with the following:

• Map water conduct water awareness campaign to Schools, industries, communities and Projects conducted by the Municipality (EPWP and CWP).
• We also conduct roadshows to all wards around Maluti-a-Phofung. We also notify the community of the water interruptions through following mode of communication:

• Local radio station (Qwaqwa Radio).
• National Radio Stations (Ofm and Lesedi fm).
• We also distribute information pamphlets in the affected areas.
• Loudhailer it’s also utilized to convey the message. The community benefit from MaP Water’s programs in the following:

• Awareness Campaigns - Educate the community about water conservation.
• Monthly Road Shows – The community is afforded a platform to interact/lodge their queries/complaining on the challenges regarding issues of water and sanitation). Future programs of the entity

• Transfer process management to ensure accessibility.
• Financial Sustainability.
• Operations management.
• Customer Relationship Management.
• Revenue Management.
• Human Resource, skills transfer, BEE and LED. Opportunities available within the institution:

• Employment.
• Training to FET Colleges with N6 Certificate.
• Internships to graduates.
• Further study assistance to employees.
• Transformation of the company.
• Contribution to local emerging entrepreneurs.
• Education on Saving water and preserving water sources.
• Training of unemployed youth in collaboration with funding stakeholders on water care.
• Provide school going learners experience on the workings of company for future career decision making and importance of water in their lives. Social Responsibility Programs:

• To coordinate the followings activities with all stakeholders within Maluti-a-Phofung jurisdiction: gender issues & disability programmes.
• Supply the stakeholders with branded bottled water when required and promotional material.

04/11/2026

To : Media
Date : 04 November 2026

WATER INTERRUPTION UPDATE

Maluti-a-Phofung Water would like to inform the community and stakeholders that the burst pipe in Poelong, next to Greenhouse, is currently being attended to by our team, who are already on site carrying out repairs.

Areas Affected by the Burst Pipe:

- Poelong
- Paballong
- Part of Tseki
- Mantsubise
- Marallaneng
- Sehlajaneng
- Kudumane
- Leribe
- Matebeleng

Residents are requested to remain patient while the team is attending to the repairs. Water supply to the affected areas will be restored once the pipe has been successfully repaired.

IMPORTANT NOTICE: VANDALISM AT MARALLANENG WATER PUMP STATION

Please note that the following areas will continue to experience water supply interruptions due to vandalism at Marallaneng Water Pump Station:

- Marallaneng
- Sehlajaneng
- Part of Monontsha

NB: Water supply to these areas will remain affected until the vandalised infrastructure has been repaired and operations restored.

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – _081 017 7582_.🚛💦

For updates and further information, please send a WhatsApp to _072 323 9407 __ and/or _072 323 8464_

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation.

_💙 We remain committed to providing water in a reliable, sustainable, and responsible manner._

Issued by:
Communications Unit

_”Leaders in Water Service Provision_”

Follow MaP_Water InfoLine's WhatsApp channel. Official channel for MaPWater updates, service alerts, water interruptions, and community notices. Stay informed with real-time information.. Join 5.1K followers for the latest updates.

21/10/2026

13/08/2026

Cleaning of the reservoirs

11/08/2026

To : Media
Date : 11 August 2026
RE : ⚡ Power Failure Notice: Sterkfontein Water Treatment Works.

MAP Water wishes to inform residents that a power failure occurred at Sterkfontein Water Treatment Works at approximately 21:55 on 10 August 2026.

⚠️ The power supply has not yet been restored. The matter has been reported to the relevant department for urgent attention.

💧 Affected Areas:

* Greater Tshiame
* Bluegumbosch
* Kestell
* Tlholong
* Snake Park

Residents in the affected areas are advised to *use water sparingly and keep sufficient water for essential needs, as the continued power failure may affect water production and supply.

MAP Water will provide further updates once the power supply is restored.

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582. 🚛💦

For updates and further information, please send a WhatsApp to _072 362 8045 and/or _072 323 9674._

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and thank residents for their patience and cooperation.

_🩵 We remain committed to providing water in a reliable, sustainable, and responsible manner._

Issued by:
Communications Unit

_”Leaders in Water Service Provision”_

Address

Private Bag X874
Witsieshoek
9870

Telephone

+27 58 718 1100

Website

http://www.mapwater.co.za/

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