SMART Zambia - e-Government Division

🇿🇲 IN PICTURES: NATIONAL COORDINATOR'S WORKING VISIT TO NORTH-WESTERN PROVINCE 📸

Digital transformation doesn't happen in boardrooms alone—it happens on the ground, in the field, with the people. 🌍

This week, our National Coordinator, Mr. Percy Chinyama, led a working visit to North-Western Province, covering Solwezi, Mwinilunga, Kalumbila, and Zambezi—taking Zambia's digital governance agenda directly to where it matters most. 🚀

✅ Engaged provincial leadership and technical teams on the state of ICT infrastructure
✅ Identified bottlenecks slowing service delivery and co-created practical solutions
✅ Held rich dialogues with traditional leaders, local governance structures, and Data Entry Clerks—the true frontline of e-Government
✅ LIVE on air: Mr. Chinyama also featured in two live radio interviews—one on Solwezi FM and another on Mwinilunga Radio—connecting with citizens and answering their questions on digital access and service delivery.

ONE TRUTH STOOD OUT: Digital Transformation is not about technology alone. It is about people, trust, and tangible impact. 💡

To our officers on the ground, your resilience and resourcefulness reminded us why the SMART Zambia Institute is home to some of the nation's most dedicated public servants. 🙌

Special thanks to the Provincial Administration, our implementing partners, and every team member who made this visit a success. 🤝

The journey continues. Together, we deliver. 🇿🇲

👇 Which government service would YOU like to access digitally in your district? Tell us in the comments!

📸 Swipe through for highlights from the visit.

BIG NEWS!

Zambia is officially part of UNDP Africa's new flagship initiative, the Africa Accelerator for Digital Public Infrastructure.
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‎We are proud to be in the first cohort alongside Ethiopia, Sierra Leone, Rwanda, and Malawi.
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‎This week, SMART Zambia led crucial kick-off consultations focusing on how digital solutions can drive change in:
‎🌍 Land Management
‎🌾 Climate-Resilient Agriculture
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‎Our goal? Digital public infrastructure that is people-centred and use-case driven. Let’s build for impact.
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‎🔗 Read the full announcement: https://www.undp.org/africa/projects/africa-accelerator-digital-public-infrastructure-aa4dpi
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‎GOVERNMENT LAUNCHES DIGITAL CONTRACT SYSTEM TO CUT COSTS, END PHYSICAL FILE TRAVEL
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‎LUSAKA, July 12, 2026 – The e-Governmet Division ( SMART Zambia Institute) in collaboration with the Ministry of Justice, has officially launched the Contract Tracking and Management Information System (CTMIS).
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‎The CTMIS is a digital platform developed and deployed by SMART Zambia institute to revolutionise contract processing and enhance public service delivery.
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‎Secretary to the Cabinet, Mr. Patrick Kangwa, officiated at the launch in Lusaka. Mr. Kangwa said the initiative aligns with the government's broader digital transformation agenda aimed at modernising public service operations and improving efficiency across all State institutions.
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‎Mr. Kangwa noted that the manual system had become costly and cumbersome, requiring physical movement of files between ministries, provincial administrations, and the Ministry of Justice headquarters. He said CTMIS would eliminate unnecessary travel, reduce expenditure on stationery and printing, and ultimately save public resources.
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‎“CTMIS will provide technical support to government operations and ensure efficiency in contract management,” Mr. Kangwa said.
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‎Mr. Kangwa further stated that the platform would enhance transparency and accountability, adding that all contract submissions, reviews, and approvals would now be traceable in real-time through a secure digital dashboard.
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‎And Attorney General Mr. Mulilo Kabesha, SC, disclosed that his office has recorded a significant surge in demand for legal reviews, with more than 4,600 letters submitted since the start of 2025 alone.
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‎Mr. Kabesha said the existing paper-based system was no longer sustainable, as it caused prolonged delays, consumed vast amounts of physical storage space, and risked the misplacement of critical legal documents. He explained that CTMIS would completely replace the manual process with a secure, fully electronic workflow.
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‎He said ministries, local authorities, and state-owned enterprises will now submit their contract documents directly to the Office of the Attorney General through the online portal. This, he said, will allow legal officers to track, review, annotate, and return contracts promptly without the need for physical handling or courier services.
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‎Mr. Kabesha stressed that adopting CTMIS is essential to ensuring timely and efficient handling of contracts, thereby significantly reducing turnaround times from weeks to days. He added that the system will also generate automated audit trails, which will strengthen oversight and improve overall accountability in government contracting processes.
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GOING GREEN WITH ! 🌿

The e-Government Division (SMART Zambia Institute), in collaboration with the Ministry of Justice, has launched the Contract Tracking and Management Information System (CTMIS), eliminating the need to physically transport files to the Ministry.

Developed and deployed by SMART Zambia Institute, this digital shift means:
✅ Cost Savings – Reduced travel and printing
✅ Efficiency – Submit contracts online 24/7
✅ Accountability – Real-time tracking and reviews

The era of manual, paper-based contract processing is over. 🇿🇲

‎PICTURE STORY: SMART ZAMBIA VISITS SENIOR CHIEF ISHINDI TO FAST-TRACK RURAL E-GOVERNMENT SERVICES
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‎In a landmark move to bridge the digital divide and leave no community behind, SMART Zambia National Coordinator Mr. Percy Chinyama, accompanied by PS Mr. Evans Muhanga and North-Western Province PS Col. Grandson Katambi (Rtd), has paid a strategic courtesy call on Senior Chief Ishindi of the Lunda people in Zambezi District.
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‎The high-level engagement centered on accelerating the deployment of e-Government services, bringing seamless, technology-driven public service delivery directly to the doorsteps of rural Zambians.
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This collaboration underscores Government's unwavering commitment to digital empowerment and inclusive development across all ten provinces.
‎- 9 / 07/ 2026

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‎SMARTCARE PRO ROLLOUT REACHES 80% OF HEALTH FACILITIES – SENIOR CHIEF NDUNGU APPLAUDS GOVERNMENT
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‎ZAMBEZI, July 9, 2026 – Government, through the SMART Zambia Institute, has rolled out the 'SmartCare Pro' Electronic Health Record (EHR) system to approximately 80 percent of health facilities nationwide, significantly reducing patient waiting times and transforming service delivery in the health sector.
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‎SMART Zambia National Coordinator, Percy Chinyama, disclosed the development when he paid a courtesy call on Senior Chief Ndungu at his palace today in Zambezi district, North-Western Province.
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‎Mr Chinyama underscored the importance of digitalisation in keeping pace with global trends and further revealed that SMART Zambia has commenced the distribution of 'Smart Boards,' with particular emphasis on rural schools, to bridge the digital divide between rural and urban learners.
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‎On traditional matters, Mr Chinyama highlighted that equipping traditional leadership with ICT communication tools is high on government’s priority agenda, emphasising that no traditional leader or citizen should be left behind in the country’s digital transformation journey.
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‎"Our goal as a government is to ensure an all-inclusive digital economy, where technology serves as a bridge rather than a barrier for our people in rural areas," Mr Chinyama explained.
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‎And Senior Chief Ndungu has commended Government through Smart Zambia for rolling out the digital programmes, noting that the initiatives will benefit his chiefdom and ease implementation of various development agendas.
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‎"We are happy with this development because our children in rural schools have lacked these essential ICT resources for too long, and this intervention will greatly improve their learning," Senior Chief Ndungu said.
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‎The National Coordinator was accompanied to the palace by Permanent Secretary in the Ministry of Tourism Mr Evans Muhanga and North-Western Province Permanent Secretary, Colonel Grandson Katambi (Rtd), among other government officials.
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‎PICTURE STORY: SMART ZAMBIA MEETS SENIOR CHIEF NDUNGU TO ADVANCE E-GOVERNMENT SERVICES
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‎In a bid to enhance digital inclusion in rural communities, SMART Zambia National Coordinator Mr Percy Chinyama, flanked by PS Mr Evans Muhanga and NW Province PS Col. Grandson Katambi (Rtd), has paid a courtesy call on Senior Chief Ndungu of the Luvale people in Zambezi District.
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The delegation sought to engage the traditional leader on the rollout of e-Government services in the region.
‎- 9/07/2026
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‎PICTURE STORY: SMART ZAMBIA ENGAGES MWINILUNGA LOCAL AUTHORITY ON DIGITAL TRANSFORMATION
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‎SMART Zambia National Coordinator held a productive meeting with Mwinilunga District Commissioner Harrison Kamuna and Mwinilunga Town Council, Director of Engineering Services Eng. Bonarventure Hakooma today.
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The delegation, flanked by PS Tourism Mr Evans Muhanga and Northwestern PS Col. Grandson Katambi (Rtd), posed for a group photo to mark the collaborative engagement aimed at advancing digital public service delivery in the region.
‎-08/07/2026
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NATIONAL COORDINATOR URGES CDF DATA ENTRY CLERKS ON ACCURACY, DIGITAL UPSKILLING

‎MWINILUNGA, July 8th, 2026 – SMART Zambia National Coordinator, Mr. Percy Chinyama, has underscored the critical role of data entry clerks in the effective implementation of the Constituency Development Fund (CDF), stating that their work forms the backbone of evidence-based planning and resource accountability.
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‎Speaking during an interactive session with CDF data entry clerks at Mwinilunga Town Council, Mr. Chinyama noted that accurate and timely data capture is indispensable for informed decision-making, budget tracking, and ensuring that development projects reach intended beneficiaries without delay.
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The data entry clerks were utilising equipment that was handed over to the Ministry of Local Government and deployed to local authorities by SMART Zambia earlier this year.
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‎He cautioned that clerical errors or data lags could compromise the integrity of the entire CDF value chain.
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‎In addition to their routine responsibilities, Mr. Chinyama took the opportunity to encourage the clerks to embrace Artificial Intelligence (AI) and continuous learning by enrolling in digital legacy courses being offered by SMART Zambia Institute in collaboration with Cisco Academy.
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‎He described the initiative as a transformative opportunity for public service workers to acquire globally recognised ICT competencies, enhance their career prospects, and contribute meaningfully to Zambia's digital transformation agenda.
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‎He further urged the clerks to view the training not merely as a professional requirement but as a strategic investment in their personal growth and long-term relevance in an increasingly digitised public sector.
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‎The engagement forms part of ongoing efforts by the Government, through SMART Zambia Institute, to equip civil servants with modern digital skills and foster a culture of efficiency and transparency at the local government level.
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‎🇿🇲 ON THE ROAD TO MWINILUNGA 🚙💨
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‎Yesterday, while en route to Mwinilunga, SMART Zambia National Coordinator Mr Percy Chinyama and his entourage made a stop to witness the majestic Nyambwezu Falls, a hidden gem tucked just 13km off the main road.
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‎The thunderous roar. The rising mist. The raw, untamed beauty. It was a powerful reminder that Zambia is overflowing with natural treasures waiting to be discovered by the world.
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‎But as National Coordinator for SMART Zambia, Mr Chinyama couldn’t help but see more than just a stunning view. he saw opportunity. he saw a blueprint for digital transformation.
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‎🌍 Here’s how technology can unlock the potential of places like Nyambwezu:
‎🔹 Digital Mapping & Geotagging: Using the Zambia National Spatial Data Infrastructure (ZNSDI) to put these hidden gems on the global radar.
‎🔹 Connectivity: High-speed internet enables live streaming, virtual tours, and seamless bookings, bringing rural tourism to a global audience.
‎🔹 Digital Payments & E-Visas: Simplifying the travel experience to turn a remote waterfall into an economic hub for local communities.
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‎💡 Tourism + Technology = Sustainable Development.
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‎When we digitize our tourism assets, we don’t just promote travel, we create jobs, stimulate local economies, and showcase Zambia’s pride to the world, all while preserving our environment.
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‎"Our commitment is clear: No part of Zambia will be left behind in the digital revolution. Nyambwezu Falls is a testament to why we must connect every corner of this great nation, not just with roads, but with fibre, signals, and digital platforms," Mr Chinyama said.
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‎Come see Nyambwezu. Come experience Zambia. And know that behind every breathtaking view, SMART Zambia is working to ensure our natural beauty is matched by digital excellence.
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‎🇿🇲 One Zambia, One Digital Future.
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‎CALLING ALL ZAMBIAN YOUTHS! 🇿🇲 YOUR FUTURE STARTS HERE!
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‎Yesterday on Mwinilunga Radio, SMART Zambia National Coordinator Mr. Percy Chinyama delivered a powerful message: free digital literacy courses on our website are your gateway to global opportunities.
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‎In collaboration with Cisco, the SMART Zambia Institute is offering world-class training in:
‎✅ Networking Essentials (CCNA 1, 2 & 3)
‎✅ Cybersecurity Essentials (CyberOps Associate)
‎✅ Cloud Essentials (DevNet Associate)
‎✅ IT Essentials (PC Hardware & Software)
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‎These are industry-recognized certifications that open doors to limitless career opportunities worldwide.
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‎Why wait?
‎✔️ Learn from expert instructors
‎✔️ Hands-on practical training
‎✔️ Better skills = Better careers
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‎Mr. Chinyama urged: "Do not watch from the sidelines. Step forward. Learn. Build. Create."
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‎SCAN TO ENROLL – Start your journey today at https://www.szi.gov.zm/
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‎Smarter Skills. Stronger Zambia. 💪🏾
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‎DRIVING DIGITAL GOVERNANCE AND TOURISM DEVELOPMENT IN NORTH-WESTERN PROVINCE
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‎This evening, we witnessed a powerful display of inter-ministerial collaboration as SMART Zambia National Coordinator Mr. Percy Chinyama, Tourism PS Mr. Evans Muhanga, and North-Western Province PS Col. Grandson Katambi (Rtd) came together ahead of a live interview on Mwinilunga Radio.
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‎Flanked by Director of Digital Government Services Mr. Mulomba Hameja and other senior officials, the team engaged on the digital transformation agenda and how it intersects with tourism growth and provincial development.
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It's all about leveraging technology to bring efficient public services closer to the people while showcasing the incredible potential of the North-Western region.
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‎Together, we are bridging the gap between policy and the grassroots.
-7/07/2026
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‎SMART ZAMBIA BRIDGES THE DIGITAL DIVIDE: NATIONWIDE INFRASTRUCTURE NOW REACHING EVERY CORNER OF THE COUNTRY 🇿🇲
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‎MWINILUNGA, 7th July 2026 - No citizen should be left behind. That is the promise driving Zambia's digital transformation, and it is now becoming reality in North-Western Province.
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‎Speaking live on Mwinilunga Radio, SMART Zambia National Coordinator Mr. Percy Chinyama reaffirmed the Government's unwavering commitment to digitalisation, revealing that over the past four years, SMART Zambia has rolled out critical digital infrastructure across government institutions and local authorities, breaking down operational silos, enhancing transparency, and bringing public services closer to the people.
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‎"From 2021, we had a plan on how we were going to digitalise the nation. The government and local authorities had debts that needed to be settled, but against all odds, we embarked on the digitalisation drive," said Mr. Chinyama.
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THE RESULTS ARE SPEAKING FOR THEMSELVES:
‎📚 EDUCATION - Deployment of SMART Boards is underway, with deliberate priority given to rural schools, closing the long-standing digital divide between urban and rural learners.
‎🏛️ LOCAL GOVERNANCE - ALL local authorities and post offices in North-Western Province are now fully digitalised through the Government Wide Area Network (GWAN), leveraging fibre connectivity to seamlessly link schools, health facilities, and government offices.
‎"This network is what we are using to connect schools and health facilities, among others, ensuring that no citizen is left behind," he emphasised.
‎🏥 HEALTH - SmartCare Pro is now installed in 80% of health facilities countrywide, transforming medical data management, with full national coverage as the target.
‎🗺️ LAND & NATURAL RESOURCES - Through the Zambia National Spatial Data Infrastructure (ZNSDI), the GeoPortal will directly benefit districts like Mwinilunga with accurate mapping of rivers and wildlife areas, ensuring artisanal licences are issued transparently, free of conflicts over occupied land.
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‎A CALL TO THE YOUTH 💡
‎Mr. Chinyama challenged young Zambians to seize the moment, to harness the internet and Artificial Intelligence for economic empowerment, and to enrol in FREE digital literacy courses available on the SMART Zambia website.
‎"Zambian citizens should not be left behind, but should embrace digitalisation and move forward with the rest of the world."
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‎A SHARED NATIONAL VISION
‎Tourism Permanent Secretary Mr. Evans Muhanga outlined the broader economic ambition: attracting five million tourists, generating 10,000 megawatts of electricity, and producing 10,000 metric tonnes of maize to strengthen the tourism value chain.
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‎North-Western Province Permanent Secretary Colonel Grandson Katambi (Rtd) commended SMART Zambia for digitalising local authorities, government offices, and post offices across the province, noting that residents can now access essential services such as land administration online, ending costly and time-consuming travel to Lusaka.
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The message from Mwinilunga is clear: digital transformation is no longer a promise, it is happening, district by district, service by service.
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‎👉 How has digitalisation improved service delivery in YOUR district? Share your experience in the comments below!
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DIGITALISATION IS INEVITABLE, SAYS CHIEF MUMENA – URGES SCALING UP OF CASHLESS ECONOMY FOR ALL CHIEFS

‎KALUMBILA, July 7, 2026 – Chief Mumena of the Kaonde people of North‑Western Province has declared that digitalisation is the way forward, adding that the country cannot remain behind.
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‎He noted that the world will soon evolve beyond cellphones, where people will be able to transact and communicate seamlessly using biometrics.
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‎The traditional leader said this during a courtesy call by SMART Zambia National Coordinator Mr. Percy Chinyama and Ministry of Tourism Permanent Secretary Mr. Evans Muhanga, who were accompanied by North‑Western Provincial Secretary Col. Grandson Katambi (Rtd).
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‎Chief Mumena praised SMART Zambia for taking the digital agenda to rural communities and urged the government to scale up cashless transactions and roll out digital infrastructure to all traditional leaders across the country.
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‎He also called for the effective use of the Zambia Spatial Data Infrastructure (ZNSDI) Geoportal to map features on the ground in order to avoid issuing mining licences in settled areas.
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‎SMART Zambia National Coordinator Mr. Percy Chinyama reaffirmed the government’s commitment to bridging the digital divide, stating that the rollout of SmartCare and the infrastructure under the Digitalize Zambia Acceleration Project (DZAP) in North‑Western Province remain high on the priority list.
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‎He explained that DZAP is a US$100 million World Bank‑funded initiative coordinated by SMART Zambia, designed to tackle key barriers such as inadequate infrastructure, high costs, and low digital literacy.
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‎"The project focuses on expanding affordable broadband, developing interoperable e‑government platforms, and rolling out high‑impact digital services in sectors like agriculture, education, and health, with a strong emphasis on including women, youth, persons with disabilities, and rural communities to ensure no one is left behind," he said.
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‎Meanwhile, Tourism PS Mr. Evans Muhanga said the province’s unspoilt rivers and serene environments present a huge opportunity to attract tourists, adding that the country should look beyond mining and leverage tourism for development.
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‎He called for increased bed spaces, rehabilitation of airstrips, and digital booking systems for flights and lodging, as well as cultural tourism, where the youth can learn from elders about traditional ways of life and showcase them to tourists.
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GOVERNMENT LEADERS CHAMPION TECH-DRIVEN SERVICE DELIVERY AND TOURISM ON SOLWEZI RADIO

Yesterday, SMART Zambia National Coordinator Mr. Percy Chinyama, Ministry of Tourism PS Mr. Evans Muhanga, and Northwestern Province PS Col. Grandson Katambi (Rtd) took to the airwaves on Solwezi Radio.

The discussion highlighted the government's commitment to leveraging technology for service delivery and promoting tourism development in the region. 🇿🇲
- 7/07/2026

THE SPIRIT OF HEROES LIVES ON IN INNOVATION. 🇿🇲

Today, we honour the courage and sacrifice of our national heroes. Their fight for Zambia's freedom laid the foundation for the nation we know today.

In that same spirit of resilience, SMART Zambia Institute continues to work tirelessly to transform service delivery through digital technology. We are digitizing government services to ensure efficiency, transparency, and access for all Zambians, because a united Zambia is a digitally empowered Zambia.

Happy Heroes and Unity Day to you and your loved ones. Let's continue to innovate and grow together! 🇿🇲

📱 DID YOU KNOW?

A Digital Zambia is not just about technology; it is about making everyday life easier for citizens.

From paying council fees online through e-Council, to accessing government services digitally (Zamportal), to improving healthcare through digital health systems (Smartcare Pro), technology is helping the government deliver faster, more transparent, and more convenient services.
✅ Less time in queues
✅ Faster service delivery
✅ Greater accountability
✅ Improved access to public services
✅ Better outcomes for citizens

SMART Zambia Institute remains committed to driving digital transformation that puts people first.

🇿🇲 Building a Smarter Zambia, One Digital Service at a Time.