Office of the Public Protector - Zambia

Call Directions Website Contact the organization

Office of the Public Protector - Zambia Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Office of the Public Protector - Zambia, Government Organization, Off Lake Road, Along Joe Kapilikisha Road, Plot No. Kabul/100/120, P. O. Box 50494, Ibex Hill, Lusaka.

The Office of the Public Protector Zambia is an oversight institution with the mandate of investigating and redressing complaints of Maladministration (bad administration) from members of the public against state institutions. The Office of the Public Protector Zambia is a Parliamentary Ombudsman's Office mandated to promote and safeguard the interests of citizens through investigating and addressing complaints by individual citizens or public institutions on issues of Maladministration and Public Service delivery.

๐ˆ๐๐“๐„๐‘๐๐€๐“๐ˆ๐Ž๐๐€๐‹ ๐Ž๐Œ๐๐”๐ƒ๐’๐Œ๐€๐ ๐ƒ๐€๐˜ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ”The Office of the Public Protector Zambia joins the global community in commemorating In...
08/10/2026

๐ˆ๐๐“๐„๐‘๐๐€๐“๐ˆ๐Ž๐๐€๐‹ ๐Ž๐Œ๐๐”๐ƒ๐’๐Œ๐€๐ ๐ƒ๐€๐˜ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ”

The Office of the Public Protector Zambia joins the global community in commemorating International Ombudsman Day under the theme โ€œOmbuds: Office of Options.โ€

The theme reminds us of the important role Ombuds institutions play in providing accessible, impartial and effective avenues for people seeking redress when they experience maladministration or challenges in accessing public services.

As the Office of the Public Protector Zambia, we remain committed to ensuring that citizens have an avenue where their concerns can be heard, investigated and addressed. From unfair treatment and unreasonable delays to failures in public service delivery, we continue to provide an option for redress, particularly for those who may otherwise struggle to have their voices heard.

As we mark this day, we reaffirm our commitment to administrative justice, accountability, fairness and responsive public service delivery, while strengthening public awareness of the options available to citizens.

On this International Ombudsman Day, we celebrate the Ombudsman institution and its vital role in protecting citizens and promoting good governance.

๐‡๐š๐ฉ๐ฉ๐ฒ ๐ˆ๐ง๐ญ๐ž๐ซ๐ง๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐Ž๐ฆ๐›๐ฎ๐๐ฌ๐ฆ๐š๐ง ๐ƒ๐š๐ฒ!!


07/10/2026

๐Ž๐ฆ๐›๐ฎ๐๐ฌ๐ฆ๐š๐ง ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” | ๐“๐š๐ค๐ข๐ง๐  ๐€๐œ๐œ๐จ๐ฎ๐ง๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐ญ๐จ ๐ญ๐ก๐ž ๐‚๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ

Today, the Office of the Public Protector Zambia took the Ombudsman Week 2026 celebrations to Kanyama.

The OPPZ held a Town Hall Meeting with community members, civic leaders and other stakeholders, in partnership with the Peopleโ€™s Action for Accountability and Good Governance in Zambia (PAAGZ).

The engagement provided a platform for the community to share concerns, ask questions and discuss challenges affecting access to public services.

Whether it is unfair treatment, unreasonable delays or other forms of maladministration, citizens have an option for redress through the Office of the Public Protector.

As we commemorate Ombudsman Week, we continue to take the Office to the people, listen to their concerns and ensure that no one is left behind.

๐ŸŽฅ Hereโ€™s a look at todayโ€™s engagement in Kanyama.




๐‚๐ก๐ข๐ฅ๐ ๐‰๐ฎ๐ฌ๐ญ๐ข๐œ๐ž ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” | ๐‡๐ž๐š๐ฅ๐ญ๐ก ๐€๐ฐ๐š๐ซ๐ž๐ง๐ž๐ฌ๐ฌ ๐–๐š๐ฅ๐คOn 6th October 2026, the Office of the Public Protector Zambia joined jud...
07/10/2026

๐‚๐ก๐ข๐ฅ๐ ๐‰๐ฎ๐ฌ๐ญ๐ข๐œ๐ž ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” | ๐‡๐ž๐š๐ฅ๐ญ๐ก ๐€๐ฐ๐š๐ซ๐ž๐ง๐ž๐ฌ๐ฌ ๐–๐š๐ฅ๐ค

On 6th October 2026, the Office of the Public Protector Zambia joined judges, teachers and government officials for a Child Justice Week Health Awareness Walk from the Supreme Court to the ZICTA Head Office.

The walk formed part of this yearโ€™s Child Justice Week, commemorated under the theme โ€œ๐‘ท๐’“๐’๐’Ž๐’๐’•๐’Š๐’๐’ˆ ๐‘ช๐’‰๐’Š๐’๐’…๐’“๐’†๐’ ๐’Š๐’ ๐‘ซ๐’Š๐’ˆ๐’Š๐’•๐’‚๐’ ๐‘บ๐’‘๐’‚๐’„๐’†๐’”: ๐‘ช๐’๐’๐’‡๐’“๐’๐’๐’•๐’Š๐’๐’ˆ ๐‘ถ๐’๐’๐’Š๐’๐’† ๐‘ฌ๐’™๐’‘๐’๐’๐’Š๐’•๐’‚๐’•๐’Š๐’๐’, ๐‘ฏ๐’‚๐’“๐’Ž๐’‡๐’–๐’ ๐‘ฌ๐’™๐’‘๐’๐’”๐’–๐’“๐’† ๐’‚๐’๐’… ๐‘บ๐’•๐’“๐’†๐’๐’ˆ๐’•๐’‰๐’†๐’๐’Š๐’๐’ˆ ๐‘ช๐’‰๐’Š๐’๐’… ๐‘ฑ๐’–๐’”๐’•๐’Š๐’„๐’† ๐‘น๐’†๐’”๐’‘๐’๐’๐’”๐’†๐’”.โ€

As part of the Ombudsman Week 2026 activities, OPPZ joined other stakeholders in the walk to reaffirm its commitment to protecting children from exploitation, injustice and maladministration, including in the increasingly digital spaces they navigate.

Through its mandate to safeguard the rights and interests of vulnerable groups, OPPZ continues to support efforts that promote safer environments and stronger protection mechanisms for children.



06/10/2026

๐Ž๐ฆ๐›๐ฎ๐๐ฌ๐ฆ๐š๐ง ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” | ๐‹๐ž๐š๐ฏ๐ข๐ง๐  ๐๐จ ๐Ž๐ง๐ž ๐๐ž๐ก๐ข๐ง๐

As part of the commemoration of Ombudsman Week 2026, the Office of the Public Protector visited Matero After Care Centre today to appreciate the developments at the facility and how they respond to the needs of vulnerable members of the community.

For us, โ€œ๐‘ถ๐’Ž๐’ƒ๐’–๐’…๐’”: ๐‘ถ๐’‡๐’‡๐’Š๐’„๐’† ๐’๐’‡ ๐‘ถ๐’‘๐’•๐’Š๐’๐’๐’”โ€ is more than a theme. It is a commitment to ensuring that people, particularly those in vulnerable circumstances, have an avenue to be heard when they encounter challenges in accessing public services.

๐ŸŽฅ Watch the highlights from todayโ€™s engagement at Matero After Care Centre.

05/10/2026

๐Ž๐ฆ๐›๐ฎ๐๐ฌ๐ฆ๐š๐ง ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” | ๐“๐š๐ค๐ข๐ง๐  ๐ญ๐ก๐ž ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž ๐ญ๐จ ๐ญ๐ก๐ž ๐๐ž๐จ๐ฉ๐ฅ๐ž

Ombudsman Week was in action today at Levy Mwanawasa University Teaching Hospital, where our team held a Legal Clinic, engaging members of the public and hospital staff on their rights, public services and maladministration.

The engagement provided an opportunity for people to ask questions, seek guidance and learn about the avenues available to them when faced with challenges in public service delivery.

๐ŸŽฅ Hereโ€™s a look at todayโ€™s engagement as we build up to Ombudsman Day on 8th October, 2026.




05/10/2026

๐ˆ๐ง ๐ญ๐ก๐ž ๐๐„๐–๐’!

๐Ÿ“บ ๐“๐• ๐๐‘๐Ž๐†๐‘๐€๐Œ๐Œ๐„ ๐€๐‹๐„๐‘๐“ | ๐Ž๐Œ๐๐”๐ƒ๐’๐Œ๐€๐ ๐–๐„๐„๐Š ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ”Join our Chief Investigations Officer, Mrs. Bwalya Siulanda, on ZNBC TV 1 toda...
04/10/2026

๐Ÿ“บ ๐“๐• ๐๐‘๐Ž๐†๐‘๐€๐Œ๐Œ๐„ ๐€๐‹๐„๐‘๐“ | ๐Ž๐Œ๐๐”๐ƒ๐’๐Œ๐€๐ ๐–๐„๐„๐Š ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ”

Join our Chief Investigations Officer, Mrs. Bwalya Siulanda, on ZNBC TV 1 today at 13:00hrs as she discusses the mandate and work of the Office of the Public Protector.

๐Ÿ“บ Tune in and stay informed!

03/10/2026

๐ŸŽ—๏ธ ๐Ž๐๐๐™ ๐š๐ญ ๐ƒ๐ฎ๐ค๐ฎ๐ญ๐จ๐›๐ž๐ซ | ๐Ž๐ฆ๐›๐ฎ๐๐ฌ๐ฆ๐š๐ง ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ”

As part of the 2026 Ombudsman Week commemorations, the Office of the Public Protector Zambia participated in the 6th Annual Cancer Awareness and Fitness Event (Dukutober), organized by the Zambian Cancer Society under the theme โ€œ๐‘ฒ๐’๐’๐’˜ ๐’•๐’‰๐’† ๐‘บ๐’Š๐’ˆ๐’๐’”. ๐‘จ๐’„๐’• ๐‘ฌ๐’‚๐’“๐’๐’š.โ€

The event provided the Office with an opportunity to raise awareness of its role in protecting citizensโ€™ rights and promoting accountability in the delivery of public health services.

In this video, OPPZ Gender Desk Officer, Ms. Yvonne Kamuchungu, shares insights on the engagement and the role of the Gender Desk in protecting and supporting vulnerable groups.





03/10/2026

๐ŸŽ™๏ธ ๐€ ๐Œ๐ž๐ฌ๐ฌ๐š๐ ๐ž ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐ก๐ž ๐๐ฎ๐›๐ฅ๐ข๐œ ๐๐ซ๐จ๐ญ๐ž๐œ๐ญ๐จ๐ซ | ๐Ž๐ฆ๐›๐ฎ๐๐ฌ๐ฆ๐š๐ง ๐–๐ž๐ž๐ค ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ”.

As we commemorate Ombudsman Week, 2โ€“8 October 2026, the Public Protector, Mrs. Caroline Sokoni, calls on all citizens to understand their right to fair, timely and accountable public service delivery system.

Under the theme โ€œOmbuds: Office of Options,โ€ the Office of the Public Protector Zambia reaffirms its commitment to providing accessible avenues for redress against maladministration and promoting administrative justice.

28/09/2026

๐’๐”๐‚๐„๐’๐’ ๐’๐“๐Ž๐‘๐˜ ๐Œ๐Ž๐๐ƒ๐€๐˜ : ๐„๐•๐„๐‘๐˜ ๐‚๐‡๐ˆ๐‹๐ƒ ๐Œ๐€๐“๐“๐„๐‘๐’.

Children have rights and when those rights are affected by unfair treatment, neglect, delays or poor service delivery in public institutions, there is somewhere to turn.

The Office of the Public Protector Zambia (OPPZ) has a dedicated Child Development and Protection Desk and a specialised team that focuses on complaints and cases concerning children.

From access to education and healthcare to protection and other essential public services, the Office works to ensure that children are not left behind.

If you have a complaint concerning a child and a public institution, reach out to the Office of the Public Protector.

Address

Off Lake Road, Along Joe Kapilikisha Road, Plot No. Kabul/100/120, P. O. Box 50494, Ibex Hill
Lusaka
10101

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+260955399655

Alerts

Be the first to know and let us send you an email when Office of the Public Protector - Zambia posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to Office of the Public Protector - Zambia:

Shortcuts

Share