21/09/2026
In an emergency, knowing what to do can make all the difference.
When you call MARS, staying calm and providing clear, accurate information helps our team understand the situation, locate you and coordinate the appropriate emergency response.
Remember CALM:
C — Call 182
A — Assess the situation and provide clear information
L — Location: share exactly where you are
M — Maintain contact and follow the dispatcher's guidance
You don't have to navigate an emergency alone. Stay on the line, follow the guidance provided and let our team support you while help is on the way.
Save this guide so you know what to do when every second counts.
Because every life counts.