Central Highlands Water

01/11/2026

🏇Our office will be closed on Tuesday 3 November 2026 for the Melbourne Cup public holiday.

Our team is still available 24/7 for any faults or emergencies.

📞 Call us anytime on 1800 061 514

📷️ Snap a photo and report it via Snap Send Solve

🚧 Visit our website to view any current outages: www.chw.net.au/outages

We'll be back from 8:15 am Wednesday 4 November.

30/10/2026

No tricks here, just a not-so-sweet surprise lurking down the drain! 😱

Fats, oils and milk might seem harmless, but when they cool, they solidify and can combine with wet wipes and other waste to form 'fatbergs' in our sewer system. These blockages can be costly to clear and are harmful to the environment.

🎃Keep the fright out of your pipes:

🔸pour leftover fats, oils and milk into a container and place it in the bin

🔸scrape pots and pans with a paper towel or pot scraper, then put the waste in the bin

🔸never flush wipes, even if they are labelled “flushable” - always put them in the bin.

Remember, stop and think, not down the sink!

29/10/2026

Returning by popular demand, our Water and Native Animals art competition is back for the 2027 Ballarat Begonia Festival! 🎨

We're inviting local kindergartens and primary schools to get creative and explore the connection between Australian native animals and one of our most precious resources – water.

All entries will be displayed in our open-air gallery at the Ballarat Botanical Gardens during the Begonia Festival, 6-8 March 2027. 🌺🌼

There are only 24 places available, so get your school involved and register today.

For more information and to register, visit www.chw.net.au/Begonia-Festival-competition

29/10/2026

The high-level water basin at Wombat Hill Botanic Gardens has officially returned to full service, just in time for summer! ☀️💧

Originally built in the 1800s, the basin has been an important part of Daylesford's water supply for generations. We've completed structural repairs and installed a new basin liner to help keep it serving the community well into the future.

With the temporary water tanks now removed, we're pleased to have wrapped up the project just in time for the gardens to welcome more visitors over the warmer months.

A big thank you to Hepburn Shire Council, Friends of Wombat Hill Botanic Gardens Daylesford and the local community for their support while we completed these significant works. 🤝

28/10/2026

We're proud to partner on this project to support Ballarat's long-term water security and liveability.💧

We've recently completed a new pipeline along Gillies Street, connecting to the City of Ballarat's pipeline at Ring Road Reserve. Work is now underway to double production capacity at our Ballarat North Water Reclamation Plant, increasing the supply of Class A recycled water to support water levels in Lake Wendouree and the irrigation of valued local recreational spaces.

💧🫗 20 million litres of drinking water will now be saved every year!

A new underground pipeline will soon connect Lake Wendouree and Victoria Park, helping save around 20 million litres of drinking water annually while keeping local sporting fields green and playable.

Scheduled to begin in mid-November, the Victoria Park Recycled Water Project will allow sporting fields at Victoria Park to be irrigated using water supplied from Lake Wendouree, reducing reliance on drinking water supplies.

The 833-metre pipeline will run underground from the Lake Wendouree foreshore, beneath Morrison Street and Sturt Street, before connecting to existing water infrastructure at Victoria Park. Thanks to horizontal boring, the pipeline can be installed with minimal disruption and without the need for large open trenches.

A partnership between the City of Ballarat, Central Highlands Water and the Victorian Government, the project forms part of a broader $4.5 million investment to expand recycled water infrastructure across Ballarat.

The upgraded network will support local sporting clubs, help secure Ballarat's long-term water future and contribute to the sustainable greening of the city.

🛠️ Works are expected to be completed by February 2027.

26/10/2026

🫶Community support applications close soon!

If you're a local community group, school, or not-for-profit organisation in need of support for a project, event, or activity, we’re here to help.

We're proud to support initiatives that focus on water, water conservation, sustainability or deliver benefits to the wider community.

📅Applications close 31 October 2026

Find out more and apply today: www.chw.net.au/communitysupport

23/10/2026

💧We have an exciting opportunity for a Senior Project Manager to join our Capital Delivery team.

In this senior leadership role, you’ll provide high-level project management expertise and lead the delivery of key capital projects and programs across our water and wastewater infrastructure.

You’ll manage consultants and contractors, support and mentor project delivery staff, manage project risks and engage with key stakeholders to deliver safe, reliable and sustainable infrastructure outcomes for our region.

If you want to make a positive impact through meaningful work and have the energy, courage and ideas to take on a challenge, we’d love to hear from you.

We understand that flexibility looks different for everyone, that's why we're proud to offer a range of flexible working options like work from home, flexible start and finish times, purchased leave, and other arrangements that support work-life balance and individual needs.

Please visit www.chw.net.au/opportunities to complete your application.

📅Applications close 9:00 am Monday 2 November 2026.

22/10/2026

💧Don't forget to turn your taps off tonight between 5:00 pm and 10:00 pm for Water Night!

This year's theme, Tap Pause Level Up, is all about pausing your taps, testing your habits and learning more about how we use water every day.

🎉There's still time to sign up and enter the draw for some great prizes: www.waternight.com.au.

21/10/2026

To prepare for the launch of our enhanced self-service portals, the current My Account and My Services portals will be unavailable from 6:00 pm tonight, Thursday 22 October, to Monday 26 October 2026 while we complete a system upgrade.

Your bills, payment arrangements and payment methods, including Direct Debit, Centrepay and BPAY, will not be affected during this time. However, you will be unable to access the My Account or My Services portal to view bills, make payments or manage your account online.

If you require assistance with your bill or payment details during the outage, please contact our Customer Experience team on 1800 061 514.

We apologise for any inconvenience and appreciate your patience as we deliver these improvements.

21/10/2026

💧We're excited to partner with specialist STEM centre, Earth Ed, to launch the hands-on 'Water World' education program helping students explore the world of water and understand why it's so important to our everyday lives.

As part of National Water Week, students from Buninyong Primary School were among the first to experience the new program at Earth Ed's Mount Clear campus.

Through immersive virtual reality and interactive catchment models with simulated rainfall, students can discover where our water comes from, how it moves through the environment and how our everyday actions impact the water systems we depend on. 🌏🔍

Our Managing Director, Jeff Haydon, joined Earth Ed Directors, Rosie and Steve, and the students from Buninyong Primary School this morning to celebrate the launch.

This partnership is an exciting step forward in our commitment to water education, creating more opportunities for our young people to learn about and connect with one of our most precious resources. 💙