Consumer Affairs Tasmania

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Consumer Affairs Tasmania We are Tasmania’s consumer regulator. Our vision is to promote a safe, fair and just marketplace. We ask that you do your part to help us achieve this goal.

We provide services to support Tasmanians to exercise their consumer rights, and we ensure that businesses do the right thing. This account is owned and managed by Consumer, Building and Occupational Services (CBOS), which is a business unit of the Department of Justice in the Tasmanian government. We work towards a fair, just and safe Tasmania through the delivery of equitable, efficient and effective consumer, building and occupational regulation. To do this, we:
• advise and educate consumers, tenants, businesses and landlords on their rights, responsibilities and changes to the law
• review and advise the state government on consumer legislation and industry codes
• advise and educate consumers and people in the building industry about the state’s building legislation and national standards
• register and license businesses and occupations
• conciliate disputes between consumers and traders, tenants and landlords, and consumers and building practitioners
• enforce and ensure compliance with consumer laws, building laws and gas and electricity safety standards.

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Tasmanian Government Facebook Community Guidelines and Disclaimer
Administrators of the Tasmanian Government page (the “Administrators” of this “Page”) consider that this Page may be of some use to the Tasmanian community as a tool to engage in and facilitate discussions, and as a mechanism to enable the promotion of Tasmanian Government projects or initiatives. By using or accessing Facebook, including this Page, you must comply with Facebook’s Terms of Service (available at http://facebook.com/legal/terms) and to the terms below. Please read the following Community Guidelines and Disclaimer carefully. Community Guidelines
We are committed to creating a community that encourages self-expression and mirrors the values of the Tasmanian Government including respect for the rights, dignity, safety, and property of others. In doing that, we ask you not to post content that:
• is threatening, abusive, obscene, indecent, or objectionable;
• is deceptive, false, or misleading;
• is discriminatory or hateful towards a certain group of people or individuals;
• is not relevant to the themes currently being discussed;
• violates the intellectual property rights of other people;
• is illegal;
• references a third party website; or
• is self-promoting spam. The Administrators reserve the right to remove any or all content from this Page, entirely at their discretion, with or without notice, for any reason whatsoever. The reasons may include, but are not limited to, violation of the Community Guidelines, Facebook’s Terms of Service or for breach of community standards as determined by the Administrators. The Administrators may, entirely at their discretion and for any reason whatsoever, block users from using and contributing to this Page. Furthermore, the Administrators may report to Facebook any users posting inappropriate or offensive material. Disclaimer
Any use of, or reliance upon, any information in this Page is done so entirely at your own risk. Any and all opinions, comments, visuals, videos, and any other type of material posted by followers, commenters or contributors on this Page are their own and do not necessarily represent or reflect the opinions, views or ideals of the Administrators, the Tasmanian Government, or its employees, agents or affiliates (the “Tasmanian Government”). The Tasmanian Government takes no responsibility for user content on this Page and makes no representation, and gives no warranty as to the accuracy, reliability, relevance or completeness of any information, opinions, claims, or advice shared. Any external links shared on this Page by the Administrators are provided for convenience and information purposes only. The Tasmanian Government does not endorse or verify the accuracy of information on any external websites and does not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information or services on any such external websites. The Tasmanian Government disclaims, in so far as legally possible, any and all liability and responsibility of any kind, including without limitation any liability (including any liability for negligence), to any person, for any or all losses (including any indirect consequential loss), costs, expenses or damages or disappointment whatsoever or howsoever arising or suffered as a consequence of, or in connection with, or arising out of anything done, or anything omitted to be done, relating to the use this Page, the use of the Facebook website, any error or omission on this Page or any combination of these.

Under the Residential Parks Act 2026, a park owner may require a bond but must not require more than one bond payment un...
10/11/2026

Under the Residential Parks Act 2026, a park owner may require a bond but must not require more than one bond payment under a residential park agreement, or a bond that exceeds 4 weeks rent payable under the agreement.

At the end of an agreement, the park owner may only retain from the bond the reasonable cost of replacing keys or locks where supplied keys were not returned, any outstanding rent that has accrued and not been paid, and the reasonable cost of removing refuse, including abandoned property, from the site.

Learn more at https://consumeraffairs.tas.gov.au/topics/housing/residential-parks

We're attending the Community Connections & Services Expo!Come and say hello to the Consumer Affairs Tasmania team at th...
08/11/2026

We're attending the Community Connections & Services Expo!

Come and say hello to the Consumer Affairs Tasmania team at the Community Connections & Services Expo on Wednesday 11 November, from 10.30 am to 1.30 pm at Clarendon Vale Neighbourhood Centre.

Whether you have questions about renting, consumer rights, hiring a licensed tradesperson or staying safe from scams, our team will be there to provide information and resources. We look forward to meeting members of the community and sharing how we can help.

Here's the list of this week's recalled items. Take a minute to check for any products you might have purchased.🛑Pump Sp...
06/11/2026

Here's the list of this week's recalled items. Take a minute to check for any products you might have purchased.

🛑Pump Spring Water – All Products
🛑Maria’s Pasta – Various Products
🛑B M W AUSTRALIA LTD. - BMW R 18 2021 - 2024
🛑PATRIOT CAMPERS PTY LTD - PATRIOT CAMPERS ST5 & ST7 2025 - 2026
🛑KTM Australia Pty Ltd - KTM APEX PRO 7117 Steering Damper Kit (Part 16181T01E) 2020 - 2026
🛑MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz Certain S Class and Maybach 2022 - 2024
🛑ISUZU AUSTRALIA LIMITED - ISUZU MY25 – FSR, FTS, FVM, FVR,FVZ, FXR, FXM, FXZ, FYH 2025 - 2026
🛑Battery powered LED candle - Yatsal Distributors Pty Ltd
🛑Roost Titanium Riser Handlebars - 30mm Rise, 9, 12 and 15 degree backsweep - Roost Bike
🛑TGA warning about unapproved ni****ne gum products
🛑Synedica branded peptide products

👉 Food recalls: foodstandards.gov.au/food-recalls
👉 Vehicle recalls: vehiclerecalls.gov.au/recalls
👉 Product recalls: productsafety.gov.au/recalls
👉 Therapeutic recalls: tga.gov.au/resources/alerts

🏕️ Great weather for camping. Not for taking gas appliances inside.Heading away in a tent, caravan, boat or RV?If a gas ...
05/11/2026

🏕️ Great weather for camping. Not for taking gas appliances inside.

Heading away in a tent, caravan, boat or RV?

If a gas appliance is marked “outdoor use only,” it must only be used outdoors. Never use outdoor cooking or heating appliances inside tents, caravans, annexes or other enclosed spaces.

✅ Use appliances in the open air
✅ Keep appliances away from doors and windows
✅ Follow the manufacturer’s instructions
❌ Never use outdoor gas appliances inside enclosed spaces
❌ Never rely on an open door or window to provide enough ventilation

Carbon monoxide cannot be seen, smelled or tasted, but it can be deadly.

Know the signs of carbon monoxide poisoning: headache, dizziness, nausea, weakness and confusion. If you suspect carbon monoxide exposure, move to fresh air immediately and seek medical assistance.

⚠️ Product Recall AlertFood Standards Australia New Zealand has updated its recall notice for Pump Spring Water products...
05/11/2026

⚠️ Product Recall Alert

Food Standards Australia New Zealand has updated its recall notice for Pump Spring Water products due to a packaging fault.

✅ Check any Pump Spring Water products you may have at home.
✅ Review the affected date markings.
✅ Follow the recall advice if your product is impacted.

Please help spread the word by sharing this post to keep family and friends informed.

UPDATE Food Recall Alert – Coca-Cola Europacific Partners Australia Pty Ltd – Pump Spring Water – All Products

Coca-Cola Europacific Partners Australia Pty Ltd has updated the food recall to include updated date markings for the flavoured product range.

For more information see: https://www.foodstandards.gov.au/industry/foodrecalls/recalls/Pages/default.aspx

Under the Residential Parks Act 2026, a park owner must ensure that a written residential park agreement is prepared tha...
03/11/2026

Under the Residential Parks Act 2026, a park owner must ensure that a written residential park agreement is prepared that complies with the Act, and that each prospective resident receives a copy of the proposed agreement before they sign it.

The agreement must be in clear and precise language, identify the site it relates to, name the park owner and the resident, and include a copy of any park rules in force. Residents must also be given written notices covering each charge payable and contact details for emergency repairs, generally before or at the time the agreement is entered into, and a report on the condition of the site on or before the day they occupy it.

Learn more at https://consumeraffairs.tas.gov.au/topics/housing/residential-parks

02/11/2026

Looking to gain CPD points and build your professional knowledge? There are plenty of approved training opportunities over the coming weeks through the Building Standards Tasmania CPD Events Calendar.

Visit https://buildingstandards.tas.gov.au/topics/licensing-and-registration/cpd/events-calendar to book in a session.

🚰 2026 National Backflow & Legionella Conference
📅 4-6 November - 7:30am - 5:00pm
📍 TasTAFE Clarence & Wrest Point Casino
🎓 Up to 18 CPD Points

🏡 Certified Passivhaus Designer Course
📅 5 November - 10 December - 11:00am - 3:00pm
💻 Online
🎓 20 CPD Points upon successful completion

⚡ TECA Electrical Industry Briefings 2026
📅 9-12 November - 4:00pm - 7:30pm
📍 Kingston, Hobart, Launceston & Penguin
🎓 3 CPD Points

⚡ Electrical Testing Training Modules 1, 2 & 3
📅 10-11 November
📍 Derwent Park
🎓 Up to 6 CPD Points per module

⚡ NECA Technical Update
📅 12 November - 1:30pm - 2:30pm
💻 Online
🎓 1 CPD Point

⚡ IICA Technology Expo Devonport
📅 12 November - 2:00pm - 6:30pm
📍 Devonport
🎓 1 CPD Point

🔥 Type B Gas Appliances Course
📅 16-20 November
🕒 7:15am - 3:30pm
📍 Cambridge
🎓 36 CPD Points

☣️ Silica Awareness
📅 17 November - 1:00pm - 4:00pm
💻 Online
🎓 3 CPD Points

🚰 Plumbing Industry Forums
📅 17-18 November - 4:00pm - 7:30pm
📍 Devonport and Launceston
🎓 5 CPD Points

🏗️ NCC 2025: Condensation Management
📅 18 November - 11:00am - 1:00pm
💻 Online
🎓 2 CPD Points

Pushy sales tactics? Have you ever agreed to buy something after a phone call, a knock at the door, or being approached ...
01/11/2026

Pushy sales tactics?

Have you ever agreed to buy something after a phone call, a knock at the door, or being approached in public, only to regret it later?

High-pressure sales tactics can leave people feeling rushed into decisions they wouldn't otherwise make. That's why it's important to take your time, ask questions, and never feel pressured to sign up or buy on the spot.

Remember: a legitimate salesperson will give you time to consider your options.

If you buy from a telemarketer, door-to-door salesperson, or someone who approaches you in a public place, you may have a 10 business day cooling-off period, allowing you to cancel the agreement for any reason.

Learn more about your rights:
https://www.accc.gov.au/consumers/buying-products-and-services/telemarketing-and-door-to-door-sales

Here's the list of this week's recalled items. Take a minute to check for any products you might have purchased.🛑Bomberr...
30/10/2026

Here's the list of this week's recalled items. Take a minute to check for any products you might have purchased.

🛑Bomberry Various Products – 150g - Atomic Changes Pty Ltd t/a Bomberry
🛑 HONDA AUSTRALIA MOTORCYCLE AND POWER EQUIPMENT PTY. LTD. - Honda CBR600R 2024 - 2025
🛑 Pro Garden LED Solar Lamp - Tulip - Yatsal Distributors Pty Ltd
🛑 Willow plant sensor - Plant With Willow
🛑 Backpack with foldable crib - ss ojjf sold through Temu

For more information on these recalls and what you need to do if you own a product in the list above, visit:
👉 Food recalls: foodstandards.gov.au/food-recalls
👉 Vehicle recalls: vehiclerecalls.gov.au/recalls
👉 Product recalls: productsafety.gov.au/recalls
👉 Therapeutic recalls: tga.gov.au/resources/alerts

A message from our colleagues at the ACCC highlighting the importance of complying with product safety standards and ens...
29/10/2026

A message from our colleagues at the ACCC highlighting the importance of complying with product safety standards and ensuring consumers have the information they need to keep their families safe.

Fashion retailer H&M has paid penalties for allegedly selling more than 4,000 items of children's clothing without complying with the required fire hazard warning labels, in breach of the Australian Consumer Law.

Some of the products did not have any fire hazard warning label attached. For others, where a fire hazard warning label was attached, it did not meet the requirements of the safety standard because of either the nature of the warning or the position of the label on the product.

These labels help parents and carers understand the risk of a garment catching fire if a child comes into contact with heat or flames. Without clear warnings, families may not be aware of the danger, putting children at risk of serious injury.

Read more: https://brnw.ch/21x6LHG

Address

Rosny Park, TAS

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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