Havebury Homes

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Havebury Homes Havebury Homes is dedicated to the provision of good quality affordable homes and housing services across the East of England.

Havebury Housing Partnership is dedicated to the provision of good quality affordable homes and housing services across the East of England. Our page is managed during our working hours. If you contact us outside these hours we will get back to you on the next business day.

Our website may be temporarily unavailable on Wednesday 18 November while we carry out essential server updates and main...
11/11/2026

Our website may be temporarily unavailable on Wednesday 18 November while we carry out essential server updates and maintenance.

This work is important to help keep our website running safely and reliably, and to make sure it continues to work as it should. We’ll also be carrying out other essential maintenance to help keep our systems running smoothly.

We’re sorry for any inconvenience this may cause and expect normal website service to resume the following day.

The website downtime won’t affect the myHavebury Homes app, so you can continue to use the app as normal to:

▪ pay your rent
▪ report and track repairs
▪ manage your tenancy
▪ access your account and other services.

Our teams will also be available as usual if you need to get in touch. You can contact us on 0300 3300 900.

Thank you for your patience while we carry out this essential work.

At the eleventh hour on the eleventh day of the eleventh month, we will remember them. The Armistice, an agreement to en...
11/11/2026

At the eleventh hour on the eleventh day of the eleventh month, we will remember them.

The Armistice, an agreement to end the fighting of the First World War as a prelude to peace negotiations, began at 11am on 11 November 1918.

Armistice is Latin for to stand (still) arms.

Today, we will mark Armistice Day with a two-minute silence at 11am.

10/11/2026

Last month, we told you about our updated app – myHavebury Homes.

If you need a reminder of what you can do on the app (or on a desktop) watch this short video.

To celebrate over 7,000 resident users, everyone who logged into the app in October was added to a prize draw and we are pleased to let you know the winner was Helen.

" I received my Amazon £20 voucher, thank you very much😃”

Don’t have the app yet? Just search ‘myHavebury’ in the Apple App or Google Play store. Or if you want to use it on a desktop, follow this link – my.havebury.com

By working together, we can help ensure your repair appointment runs smoothly, safely and efficiently. Here’s how you ca...
09/11/2026

By working together, we can help ensure your repair appointment runs smoothly, safely and efficiently. Here’s how you can help us prepare.

Before we arrive

✓ You will receive a reminder text the day before your appointment.
✓ Please ensure someone aged 18 or over is at home.
✓ Make sure we can access your home at the agreed time.
✓ Let us know as soon as possible if you need to rearrange your appointment.

Preparing your home

Please clear:

Under sinks and around pipework
Around boilers and radiators
Near sockets and fuse boards

Pets 🐾

Tell us if you have pets before we arrive and please keep all pets away from the work area during the visit.

Children 🚸

Please supervise children and keep them away from the work area.

Our technicians are committed to providing a professional, safe and respectful service every time they visit your home.

By preparing for your appointment and working with us, you’ll help us achieve our one common goal – ensuring residents come first.

Find out more here https://www.havebury.com/2026/11/02/one-common-goal-before-we-visit-your-home/

Calling all community groups! Could you use £5,000 to help bring your next project to life? That's the maximum you can ...
06/11/2026

Calling all community groups!

Could you use £5,000 to help bring your next project to life?

That's the maximum you can apply for through our Community Investment Grants, and we have limited funding remaining for 2026-2027!

Our grants support projects that benefit the wider community, as well as Havebury residents.

There are specific criteria you will need to meet, and the remaining funding will be offered out on a first come first served basis, so make sure you get your application in soon! Find out more and apply here: https://www.havebury.com/residents/get-involved/community-investment-grants/

Know a community group that could benefit? Tag them in the comments and help spread the word!

What could a grant help you achieve? 💙

Last year, we supported New Haverhill Santa with funding to purchase a storage container for Santa's sleigh, keeping it safe and dry when not in use.

The funding provided something they desperately needed: a safe home for a much-loved part of the town's Christmas traditions. "You helped us give the sleigh a home," says Kelly from the New Haverhill Santa team. "I can't tell you how much that means."

You can read more about this project in the winter edition of Havebury News, arriving on doorsteps and in inboxes in early December.

Having an event at home tonight to celebrate bonfire night?Remember...• Think about the weather • Keep wheelie bins and ...
05/11/2026

Having an event at home tonight to celebrate bonfire night?

Remember...

• Think about the weather
• Keep wheelie bins and combustible materials away from the area
• Remove any dry vegetation, cardboard, or old furniture from gardens and driveways
• Never use petrol, paraffin, or other accelerants to start a bonfire. These can cause fires to get out of control quickly
• Only burn dry materials to reduce smoke and avoid burning aerosols, foam, or paint, as these can produce toxic fumes or explode
• Only buy fireworks from a reputable seller
• Never go near a firework that has been lit. Even if it hasn’t gone off, it could still explode
• Build your bonfire well away from buildings, sheds, fences, trees, and overhead cables. Always check for wildlife before lighting the fire.
• Once your bonfire is lit, keep a bucket of water or hose nearby in case of emergencies and never leave the fire unattended.
• Keep pets indoors
• Never give sparklers to children under five years old, as they are too young to understand the danger.
• When the sparkler goes out, place it hot-end-down into a bucket of cold water or sand.
• Hold the sparkler at arm’s length away from your body and face while lighting and burning.

Have a safe and enjoyable evening 🎆

As part of our Homes and Communities Consultation, we asked you to share your views on several topics to help us shape o...
04/11/2026

As part of our Homes and Communities Consultation, we asked you to share your views on several topics to help us shape our latest Repairs and Maintenance Policy.

More than 370 residents shared their experiences and ideas with us and here is an overview of some of the questions we asked and what you told us:

Do our current repairs appointment slots work for you?
84.8% said yes, 15.2% said no.

What additional appointment slots would work better for you?
26 residents told us more weekday appointments between 4 and 6pm and 34 residents told us Saturday morning appointments.

Who do you prefer to carry out your repairs appointments?
34.5% the Havebury team, 64.4% said they didn’t mind and 1% said contractors.

You can read through the new policy on our website https://www.havebury.com/residents/documents-and-policies/

If you let us know about your communication preferences, support needs or any reasonable adjustments you require, we’ll ...
03/11/2026

If you let us know about your communication preferences, support needs or any reasonable adjustments you require, we’ll record this on your account so our teams can access the information when they need it. This means you shouldn’t have to repeat the same information every time you contact us, helping us provide a more personalised and consistent service.

Every month, we will be sharing cases and outcomes to highlight what we are doing with the information you tell us.

In October we saw key themes around removing barriers to support, planning visits and creating safe spaces for residents. Find out more here

https://www.havebury.com/2026/10/28/tell-us-once-october-update/

02/11/2026

Every day, our teams work together to improve the lives of more than 8,500 residents across East Anglia. This could be through great customer service, getting a repair sorted, visiting someone in their community or making decisions that help people feel safe and supported.

Want to join our team? Check out the vacancies below.

Locum hostel assistant 💙

We are looking for a locum hostel assistant to support our team at Lucy Adams House. In this role, you will play a vital part in maintaining the safety and security of the hostel whilst assisting residents on their journey towards independent living. If you have strong interpersonal skills, an understanding of challenges some vulnerable people face and a desire to help people progress towards living independently then this role could be for you.

Payments assistant 💳

Enjoy working with numbers and keeping things running accurately and on time? Join us as a payments assistant, working alongside our payments team leader and fellow payments assistants to make sure supplier payments are made accurately and within terms. You’ll also help keep our accounting up to date and be a friendly, visible point of contact for team members with payment queries. If you have experience working in an accounts payable function, a good understanding of processes and procedures and high attention to detail then this could be the role for you.

Electrician 💡

We have multiple opportunities for you to join us as an electrician. You'll be out on the road across the region of East Anglia, making a real difference to people's homes by carrying out expert electrical repairs and installations. You will provide a responsive, friendly and customer focused service. We are looking for someone who is passionate about great customer service, a confident communicator and a recognised Level 3 electrical qualification.

Find out more and apply on our website https://www.havebury.com/work-with-us/vacancies/

This month, the Resident Voice team has been getting out and about across our communities, working alongside team member...
30/10/2026

This month, the Resident Voice team has been getting out and about across our communities, working alongside team members and local organisations to listen to residents, understand the issues that matter to them and identify opportunities to make a difference.

All of these conversations are helping us build stronger relationships with residents, community groups and local organisations, while making sure their experiences, concerns and ideas are heard.

The team has also been spending time with local community organisations that have successfully received a Community Investment Grant. These visits have given us the chance to find out more about the projects being delivered, meet the people behind the applications and, most importantly, hear from the people who have been impacted by the funding. It’s been a great opportunity to see first-hand how our grants are supporting local communities and making a difference to people's lives. We will be sharing more about these stories in the winter edition of Havebury News.

Find out more https://www.havebury.com/2026/10/28/resident-voice-overview-october

Address

Havebury House, Western Way
Bury St. Edmunds
IP333SP

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 4pm

Telephone

+443003300900

Website

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