What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 10am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Lancaster City Council Housing

Home
United Kingdom
Lancaster
Lancaster City Council Housing

Directions Website Contact the organisation

Council Housing Services

30/10/2026

The new October edition of Council Housing Matters is now available, read it today by visiting https://shorturl.at/xQ5SW

29/10/2026

The Tenants Scrutiny Panel meet tomorrow at 10:00 at the Mainway Hub (7 Owen Road, Lancaster)

You can also join on teams! Email [email protected] for joining details!

27/10/2026

𝗙𝗿𝗼𝗺 𝟮𝟴 𝗢𝗰𝘁𝗼𝗯𝗲𝗿, 𝘄𝗲 𝘄𝗶𝗹𝗹 𝘀𝘁𝗮𝗿𝘁 𝘁𝗵𝗲 𝗺𝗼𝘃𝗲 𝗼𝘃𝗲𝗿 𝘁𝗼 𝗼𝘂𝗿 𝗻𝗲𝘄 𝗵𝗼𝘂𝘀𝗶𝗻𝗴 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝘆𝘀𝘁𝗲𝗺.

This is an important change that will help us improve how we manage and deliver Council Housing services for our tenants.

We expect the move to take a couple of weeks. During this time, our teams will continue to work and Council Housing services will remain available. However, while we move information across to the new system, our teams will have limited access to some tenant, property and account information.

This means you can continue to contact us as normal, but please be aware that we may not be able to respond to non-urgent enquiries as quickly as we usually would.
This may affect enquiries across all our Council Housing services, including repairs and maintenance, rent and income, tenancy matters, neighbourhood services and other housing enquiries.

🚨 𝗨𝗿𝗴𝗲𝗻𝘁 𝗮𝗻𝗱 𝗲𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝘆 𝗲𝗻𝗾𝘂𝗶𝗿𝗶𝗲𝘀

Please do not delay contacting us if you have an urgent or emergency housing issue. These will continue to be prioritised while we move to our new housing system.

📞 During Office Hours: 01524 582929
📞 Out Of hours: 01524 67099 (Emergencies Only)

💷 𝗥𝗲𝗻𝘁 𝗮𝗻𝗱 𝗶𝗻𝗰𝗼𝗺𝗲 𝗲𝗻𝗾𝘂𝗶𝗿𝗶𝗲𝘀

If you need support with your rent or have an income-related query, you can continue to contact the Income Management Team on 01524 582541 as normal.
Please be aware that during the changeover period, the team may not always have access to the most up-to-date account information.

💙 𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗽𝗮𝘁𝗶𝗲𝗻𝗰𝗲

𝗪𝗲 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗽𝗮𝘁𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝘄𝗵𝗶𝗹𝗲 𝘄𝗲 𝗺𝗮𝗸𝗲 𝘁𝗵𝗶𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 𝗰𝗵𝗮𝗻𝗴𝗲 𝗮𝗻𝗱 𝗮𝗽𝗼𝗹𝗼𝗴𝗶𝘀𝗲 𝗳𝗼𝗿 𝗮𝗻𝘆 𝗶𝗻𝗰𝗼𝗻𝘃𝗲𝗻𝗶𝗲𝗻𝗰𝗲 𝗶𝘁 𝗺𝗮𝘆 𝗰𝗮𝘂𝘀𝗲.

23/10/2026

🏠 We want to hear from you!
Our Tenant Survey 2026 is taking place during October and November.
If you're contacted by Acuity Research & Practice, you'll have the chance to tell us what you think about your home and the services we provide. The telephone survey takes around 10 minutes and calls will come from a local 01524 number.
Your views can help us improve our services.

22/10/2026

Noticed condensation on your windows?💧

Condensation is common in colder weather and can build up on windows, walls and other cold surfaces. Left unchecked, excess moisture can contribute to damp and mould.

Small changes can help reduce the amount of moisture in your home.

Check out these simple tips.👉

21/10/2026

Some recent You Said We Did- simple ways in which our tenants have influenced our services

20/10/2026

Join our Community Safety Steering Group to share your views and help improve how anti-social behaviour is addressed and communicated to residents.

📅 Wednesday 21 October 2026
🕙 10:00am–11:30am
📍 Mainway Hub, Owen Road, Lancaster
💻 You can also join online via Microsoft Teams.
The meeting will cover resident information, mediation services, Community Safety performance, resident letters and the future direction of the group.

Interested in taking part? Please contact us for more information or to request the Microsoft Teams joining details, email [email protected]

19/10/2026

📣 Residents helping to improve how we handle complaints
Our new Complaints Steering Group met for the first time on Friday 16 October.

Residents and officers looked at the updated Complaints Policy and talked about how complaints information could be made clearer and easier to understand.

💬 Residents told us they would like:
✅ Clear, visual information about complaints performance
✅ Plain-English letters and less jargon
✅ A simple step-by-step complaints process
✅ A shorter, easy-to-read summary of the Complaints Policy
✅ Clearer feedback showing what has changed following complaints
✅ Opportunities for residents to look at anonymised complaints learning and help improve services

What happens next?
The group will look at complaints performance, the complaints process, letters and communications, training and how we learn from complaints. Recommendations and actions will also be tracked so residents can see what happens as a result of their involvement. 💙 You Said, We Did

You said: Complaints information needs to be easier to understand and residents need clearer feedback.
We will: Bring visual information and complaints documents to residents for review, track recommendations and share updates showing what has changed.

🏠 Your voice helps us improve Council Housing services.

15/10/2026

Some You Said, We Did since the last Tenant Scruinty Panel meeting (details in most recent post)

Address

Town Hall
Lancaster
LA11PJ

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	10am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www.lancaster.gov.uk/housing/

Alerts

Be the first to know and let us send you an email when Lancaster City Council Housing posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.