Richmond County (NC) Emergency Services

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Richmond County (NC)  Emergency Services Emergency Management & Communications The Richmond County Emergency Services Department is actually three different departments.

Emergency Services consist of:

β€’Addressing
β€’E-9-1-1
β€’Emergency Management

Addressing:
In 1992, the Richmond County Board of Commissioners decided to begin the process of implementing an enhanced 9-1-1 (E-9-1-1) system. What this meant is the county went away from using rural route addresses and the county began using a house number and street name. This re-addressing process took close to two years to complete. A database was created, along with a Master Street Address Guide (MSAG) and each address was assigned an Emergency Services Number (ESN). An ESN tells the 9-1-1 telecommunicator which police, fire or rescue squad serves this address. The Addressing Department is in the process of migrating to a Geographic Information System (GIS) based addressing. E-9-1-1:
In April 1993, the Richmond County 9-1-1 Center came to life! Known as ECOMM, the center employs fourteen full time employees. There are ten (10) full time telecommunicators, two (2) part time telecommunicators, a Training Officer, and a QA/Addressing Assistant. The center is staffed 24 hours a day, seven days a week with a minimum of two telecommunicators on duty at a time. ECOMM dispatches fire and medical calls for service and transfers law enforcement calls to the appropriate agency. ECOMM utilizes the latest technology to process emergency calls for service. Such technology as Phase II for wireless 9-1-1 calls, computer aided dispatch software to manage resources and an internationally recognized fire and medical protocol system for call processing. ECOMM also utilizes two different mapping systems to locate the caller: MDS mapping system and Pictometry. Emergency Management:
Emergency Management is a local function, which is aligned with the State of North Carolina for the Planning, Preparation, Response to, and finally the recovery from catastrophic accident or natural disaster. The primary function is the process of accessing the county for vulnerability and or its susceptibility to be stricken or impacted from either man-made/technological or natural disasters as well as planning for such events. Richmond County has a Multi-hazard Plan for such events, which has potential to adversely affect our county, ranging from dam failure, winter storms, tornadoes, earthquakes to hazardous material accidents. Also the plan provides by Ordinance, the mechanism for the Board of Commissioners to declare a State of Emergency, whereby they may prohibit or control certain activities within our county. The plan further provides for the roles and responsibilities for the various county departments and agencies in service to its citizens during time of disaster. The emergency planning function is participated by all emergency services staff and is an on-going work in progress. However, the most important aspect is the cooperation and involvement between all agencies who may participate in a disaster both county agencies as well as outside and state resources, all who can and do play a role in both disaster response and recovery.

09/23/2026

Please see the below PSA from Rockingham Police Department

Ten years ago today, on September 17, 2016, Richmond County Public Safety showed exactly what our community is made of.S...
09/17/2026

Ten years ago today, on September 17, 2016, Richmond County Public Safety showed exactly what our community is made of.

Shortly after lunch on a beautiful Saturday afternoon, tragedy struck a group of young football players and coaches from Ramah Juco Academy when their bus suffered a tire failure on the U.S. 74 Bypass and crashed into a concrete bridge column.

Four lives were lost that day, and more than 40 others were injured. In a matter of moments, what had been an ordinary Saturday became one of the most significant mass-casualty incidents our county had ever faced.

Our 9-1-1 Communications Center was immediately inundated with calls from the scene. EMS, rescue, fire, law enforcement, Emergency Management, and communications personnel across Richmond County went to work. Every available EMS and rescue ambulance responded, with additional ambulances coming from Scotland, Marlboro, Chesterfield, and Moore counties. Four medical helicopters were also requested to assist with transporting the critically injured.

Within approximately 45 minutes, the patients had been triaged, treated, packaged, and transported to six different hospitals.

Hamlet Fire and Rescue took the lead on the incident because it occurred within their response area, and their personnel did an outstanding job managing an incredibly difficult and complex scene. Agencies from throughout Richmond County came together seamlessly to support them.

Volunteers showed up in numbers. Off-duty personnel came in without being asked. Units and resources were placed into service wherever they were needed. Our Emergency Management team assisted with accountability and documentation, while our 9-1-1 telecommunicators managed an overwhelming call volume and coordinated the tremendous number of resources needed at the scene.

There were different uniforms, different agencies, different responsibilities, and responders from multiple counties, but on that afternoon there was only one mission: take care of the people who needed us.

It was teamwork at its finest.

We will always remember the four lives lost that day and the players, coaches, families, and others whose lives were forever changed by the events of September 17, 2016.

But the story did not end on the highway that afternoon.

In the year that followed, many of those same responders came together againβ€”not for an emergency, but to support the Ramah Juco Academy family. Through a boot drive at Walmart and the Richmond Raider football game, responders raised $5,000 for the team. In September 2017, on the day Ramah played its first-ever football game, we had the privilege of presenting those funds to them.

It was a full-circle moment that none of us will forget.

Ten years later, the Richmond County Emergency Services Office remains deeply grateful for every firefighter, EMT, paramedic, rescue squad member, law enforcement officer, Emergency Management staff member, 9-1-1 telecommunicator, volunteer, neighboring agency, hospital, flight crew, and community member who answered the call that day.

September 17, 2016, was a day of tremendous tragedy, but it was also a day that demonstrated the strength of public safety partnerships, mutual aid, volunteer service, and a community willing to come together when people needed us most.

Ten years later, we remember.

Ten years later, we remain grateful.

Ten years later, we are still proud to say:

Richmond for Ramah.

Please see the PSA from Rockingham Police Department.
08/17/2026

Please see the PSA from Rockingham Police Department.

.........PSA.........

County law enforcement training happening this week at L.J. Bell. Please do not be alarmed by the amount of law enforcement or potential noise coming from the school.

Please read the below PSA from Rockingham Fire Department
08/06/2026

Please read the below PSA from Rockingham Fire Department

**Update: The phone system is working but in order for incoming call to be received the caller will have to let the prompt repeat itself before selecting an option. The options are as follows:

Press one (1) for General Calls
Press two (2) for inspections

Once the caller has selected a number the caller should begin to hear music, at that time the phone will be ringing at the station and a department personnel should be answering.

Thank you for your time and patience throughout this matter. **

β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”-

Currently our phone system is down for maintenance. We do not have an estimated time that it will be fixed. We will provide an update once the system is back up and running. Remember if it is an emergency dial 9-1-1.

We are so proud of our very own Deputy Director Samantha Peaks for being part of the 2026 Class of Registered Public Saf...
08/04/2026

We are so proud of our very own Deputy Director Samantha Peaks for being part of the 2026 Class of Registered Public Safety Leader (RPL) Graduates. Congratulations Samantha!!

Today we celebrated the newest RPL graduates at ! Congratulations to all!

Our thoughts a prayers are with the Family of Lee Williamson and the whole Mountain Creek Fire Department team. Lee was ...
07/20/2026

Our thoughts a prayers are with the Family of Lee Williamson and the whole Mountain Creek Fire Department team. Lee was a faithful member of Mountain Creek and will be missed by of his public safety family here in Richmond County.

πŸ’› Thank You, Thin Gold Line Foundation! πŸ’›A heartfelt thank you to the Thin Gold Line Foundation for the thoughtful care ...
07/09/2026

πŸ’› Thank You, Thin Gold Line Foundation! πŸ’›

A heartfelt thank you to the Thin Gold Line Foundation for the thoughtful care package mailed to Richmond County Emergency Communications!

We truly appreciate your support of public safety telecommunicators and your commitment to promoting mental health awareness and wellness within our profession. Your kindness and generosity mean so much to our team.

Thank you for all you do for those who answer the call. πŸ’›πŸ“ž

#911

07/01/2026

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Rockingham, NC

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