Rocky Mount Energy Resources

10/30/2026

🕑 Daylight Saving Time Ends Sunday, November 1!

As you turn your clocks back one hour this weekend, take a moment to test your smoke and carbon monoxide (CO) alarms!

DID YOU KNOW?
-Smoke alarms have expiration dates and should be replaced every 10 years.
-CO alarms typically need to be replaced every 5 years.

CO alarms are especially important in homes with natural gas appliances. Carbon monoxide is an odorless, colorless gas that can be dangerous or even deadly.

Check your alarms, replace expired or broken units, and help keep your family safe.

A simple check can make a big difference.

10/29/2026

🚨 Safety Training in Action 🚨

Today, our natural gas crews conducted a mock gas leak drill at our training grounds. The exercise focused on emergency response procedures and the importance of safety.

Thank you to the Rocky Mount Fire Department for attending! We look forward to future training opportunities that allow us to strengthen our partnership and better serve our community.

10/28/2026

🎉 Congratulations to our very own Director, Bradley Walters, on becoming the new Chair of the Carolinas Public Gas Association (CPGA)!

CPGA promotes knowledge sharing among publicly owned local distribution companies (LDCs), helping members deliver natural gas safely and reliably to the communities they serve.

We’re proud to see Bradley take on this leadership role and represent the City of Rocky Mount and Energy Resources.

Join us in congratulating Bradley on this exciting achievement!

10/21/2026

As temperatures begin to drop, Rocky Mount Energy Resources reminds you to keep your home safe this fall and winter with a few important natural gas safety tips:

• Know the smell of gas: If you smell rotten eggs, leave the area immediately. Once safely outside, call 911 or 252-467-4800 to report a natural gas emergency.

• Install and test carbon monoxide (CO) alarms: Place alarms on every level of your home and outside sleeping areas. If an alarm sounds, get everyone outside and call 911 immediately.

• Keep vents clear: Check outdoor vents for leaves and debris. Have your heating appliances inspected and maintained by a qualified professional.

• NEVER use your oven or stovetop to heat your home. These appliances can create dangerous conditions, including carbon monoxide exposure.

A few simple precautions can help protect your family and keep your home comfortable during fall and winter.

For natural gas emergencies, call 252-467-4800. Our dispatch team is available 24/7.

10/20/2026

As the days get shorter and the seasons change, you may notice city streetlights are on for longer hours.

If you spot a streetlight that is out, help us keep Rocky Mount bright and safe by reporting it! With our updated phone system, reporting a streetlight outage is easy.

📞 Call 252-467-4800 and select option 6 to report a streetlight outage.

Thank you for helping us keep our community well-lit and safe.

10/20/2026

🐾 Looking for something fun to do with the whole family this weekend? There's an event for everyone, including your furry friends!

Check it out Saturday, October 24, from 2–5 p.m. at 300 Barnum Road. Bring the kids, bring your pets, and enjoy an afternoon of family fun!

Our Animal Services Unit is hosting a Howl-A-Ween event this Saturday! Everyone is welcome to attend! This will be a great large-scale event! We'll have music, food trucks, games, bouncy houses, and more!

We'll have candy and costume contests, so bring the kiddos! And of course, bring your Lassies, Totos, and Beethovens. Oh yeah, Garfield & Puss in Boots too!!

10/13/2026

IMPORTANT PHONE SYSTEM UPDATE FOR UTILITY CUSTOMERS

As discussed during last night’s City Council meeting, the phone menu options for reporting utility emergencies have changed.

When calling Rocky Mount Energy Resources, please listen carefully to the updated menu prompts to ensure your call is directed to the appropriate department.

Our phone number remains the same: 252-467-4800.

Thank you for your patience as we make these updates to better serve our customers.

10/09/2026

Happy Public Power Week and Public Natural Gas Week!

As we wrap up this week, we want to thank our customers for allowing Rocky Mount Energy Resources to serve our community. As we head into the weekend, we encourage everyone to plan ahead and prepare for the forecasted weather.

If you experience an electric outage or natural gas emergency, please call 252-467-4800, option 2. Our dispatch team is available 24/7 to assist our customers.

A special shoutout to our dedicated Energy Resources team for always being ready to respond, no matter the weather! We’re proud to be the people behind Rocky Mount's public power and natural gas systems.

10/08/2026

Happy Public Power Week and Public Natural Gas Week!

Behind the Scenes: Our Staking Engineering Teams

Our Electric and Natural Gas Staking Engineering teams play an important role in keeping Rocky Mount’s utility systems safe, reliable and well maintained. Together, they manage our GIS system, maintain accurate utility information and coordinate 811 locates to protect underground infrastructure and support safe work throughout our community. The Gas Staking team also assists with billing for damages and prepares required natural gas reports for the NC Utilities Commission and the Pipeline and Hazardous Materials Safety Administration (PHMSA).

On the electric side, the team works with crews to create work orders, coordinate maintenance outages and prepare switching orders. They also monitor the age and condition of electric poles and coordinate replacements when needed. The team manages tree trimming to keep vegetation clear of power lines, oversees solar projects and manages the City’s rental and streetlight programs, helping keep our streets and public spaces well-lit and safe.

From planning and mapping to coordinating field work and maintaining infrastructure, our Staking Engineering teams help keep Rocky Mount’s utility systems moving forward. We’re proud to recognize their expertise and the important role they play in serving our community.

10/07/2026

Happy Public Power Week and Public Natural Gas Week!

Behind the scenes, our Energy Services Division plays an important role in keeping Rocky Mount powered, connected and operating reliably. Our team supports more than 30,000 electric meters, maintains 7,944 active load management switches and 53 generators capable of producing approximately 32,000 kW of power. Over the past year, the team also completed 78 residential energy audits and installed 485 new load management switches.

Our Dispatch team answers an average of 1,450 calls each month, supporting electric, natural gas, water and sewer emergencies around the clock while coordinating closely with field crews and other City departments. Energy Services also oversees the safe operation and maintenance of 12 electrical substations and two Points of Delivery.

Much of this important work happens behind the scenes, but it is essential to the reliable service our community depends on every day. This Public Power Week, we’re proud to recognize our Energy Services team and thank them for all they do to keep Rocky Mount powered and connected.