10/29/2026
FMEA attended the American Public Power Association’s Customer Connections Conference in Nashville, Tennessee, this week to connect, collaborate, and spark innovation alongside industry trailblazers from across the country. Thank you to the representatives from several Florida public power communities who expertly presented at the conference on topics regarding how to apply your utility’s data to better manage the customer experience during peak demand; to communicate clearly and effectively with customers on the issues that matter most; and to create self-service opportunities for customers to use at their convenience: JEA, Keys Energy Services and Kissimmee Utility Authority. Congratulations to APPA for a successful event!