13/11/2026
Service NSW is aware of a major IT issue impacting Microsoft platforms globally.
Some transactions in Service Centres and Call Centres are unavailable at this time.
Customers are encouraged to delay their visit to a Service Centre and to complete transactions online, where possible.
Service Centres and Call Centres remain open, however, some transactions may be offline.
Service NSW has a priority call back system in place for those unable to complete urgent transactions during the outage.
Service NSW apologises for any inconvenience caused by the global outage.