Magenta Living

With temperatures set to rise this week, hot weather can affect anyone, so please take care of yourself and those around you.

Some useful tips to stay safe:

🥛Drink plenty of water to stay hydrated.
☂️Stay out of direct sun where you can.
🌞Try to avoid being outside during the hottest part of the day which is normally between 11am and 3pm.
🪟Keep curtains or blinds closed in sunny rooms and spend time in the coolest part of your home.
🆒Small steps can make a big difference.

If you need help or support, or if your home is becoming too hot, please contact us by calling 0808 100 9596.

For more information visit our website: https://www.magentaliving.org.uk/news/looking-after-yourself-and-others-in-hot-weather/

You’re not alone

Domestic abuse can affect anyone, and support is here when you're ready.

Our drop-in sessions offer a safe, confidential space to talk and get help. They take place on the last Thursday of every month at our Customer Hub, Partnership Building.

📅 Next session: Thursday 25th
🕒 10am – 4pm
📍 Magenta Living Customer Hub, Partnership Building, Birkenhead, CH41 5AA

No appointment needed – just ask for CeCe 💬

💜 For more information visit > https://www.magentaliving.org.uk/your-home/anti-social-behaviour/domestic-abuse/

Whatever the score, domestic abuse is never OK.

During big tournaments, some people feel less safe at home – and that includes both women and men. If you’re experiencing abuse, or worried about someone else, please report it.

If you’re a Magenta customer, you can contact us in confidence for support and signposting. Contact us 24/7 by calling 0808 100 9596.

If you are in immediate danger, call 999.

For more information visit our website: https://www.magentaliving.org.uk/your-home/anti-social-behaviour/domestic-abuse/

Contact centre update 💬

Our Contact Centre team will be taking part in training this afternoon between 1:50pm and 4:15pm. During this time, our phone lines will be transferred to our out-of-hours provider for emergency calls only.

We’ll be back up and running as normal after this time.

You can still report non-emergency repairs via MyMagenta, our customer portal. Visit our website to find out more, log in or register 👉https://www.magentaliving.org.uk/your-home/paying-rent/my-magenta/

Thank you for your understanding 💜

You said. We did. ✅

Doing the right thing for our customers means listening and taking action.

Recently, customers took part in our Garage Allocation Policy Review, sharing their experiences and helping us understand what’s working well and where things could be improved. 💬

Your feedback is helping to shape how we manage our garages, making changes that better reflect what matters to you and helping us get things right from the start.

Have your say! 💜

�Want to help shape the future of our services? Join Magenta Voice, our customer involvement platform. By taking part, you can share your feedback, get involved in surveys and research, and help drive real change.

Find out more and sign up to Magenta Voice here 👉 https://magentavoice.org.uk

🌸 Magenta in Bloom 2026 is here! 🌸

It’s garden competition time and we’re inviting all our green-fingered customers to take part 🌿

Whether you’ve got a colourful back garden, a well-kept front space, hanging baskets, or help look after a shared garden - we’d love to see it.

🌼 Prizes up for grabs:
9 x £150 B&Q vouchers for winners
16 x £50 B&Q vouchers for runners-up

📅 Closing date: Friday 14th August 2026🏆
Winners will be announced at an awards event in September

Visit our website to find out more and submit your entry > https://www.magentaliving.org.uk/magenta-in-bloom-2026/

Good luck! 🌱✨

🐾 Have your say on our Responsible Pet Policy

We’re reviewing our Responsible Pet Policy and would really value your feedback.

Pets can have a really positive impact on wellbeing, and we want to support customers who wish to keep them, provided they are well looked after and mindful of those around them.

This policy explains how we approach things like requesting permission to keep a pet, what responsible pet ownership looks like, and how we manage situations where pets may cause disruption.

Your feedback will help us make sure the policy is clear, fair and reflects the needs of our customers and communities

💬 The survey only takes a few minutes and is completely anonymous.
• Survey opens 12th June
• Survey Closes 26th June

To complete the survey log in or sign up to Magenta Voice 👉 https://magentavoice.org.uk/

🚨 Last few days to enter!

To celebrate our new website, we’re giving away 20 x £20 Amazon vouchers 🎁

We’ve hidden 6 emoji waves across different pages of our website – find them all and you could be in with a chance of winning!

How to enter:
✔ Find all 6 emoji waves
✔ Tell us the pages where you found them
✔ Submit your entry with your name, address and email

⏳ Entries close at 11:59pm on Friday 12th June

Think you’ve found them all? 👀

Visit our website to enter 👉 https://www.magentaliving.org.uk/website-launch-competition/

A quick update from our Contact Centre 📞

Our teams are currently experiencing a high volume of calls ⏳, and we’re working hard to support everyone as quickly as possible.

Many non‑emergency repairs can be reported through MyMagenta, our customer portal 💻 - meaning you can log repairs and book an appointment at a time that suits you. It’s quicker, easier, and only takes a couple of minutes.

If you haven’t used MyMagenta before, it’s an easy way to stay on top of everything to do with your home 🏡

Find out more here 👇�https://www.magentaliving.org.uk/mymagenta-info/