Citizens Advice Hammersmith & Fulham

📢 More Than Advice: A Special Visit from The Hammersmith & Fulham Mayor Sharon Holder!

We were incredibly proud to welcome the Mayor of Hammersmith & Fulham to our offices last week. It was a fantastic opportunity to show her that while "Advice" is in our name, our mission goes much deeper.
The Mayor spent time with our staff and volunteers, learning about our "More Than Advice" model. This approach focuses on preventative support giving residents the tools and skills they need to stay independent and resilient.

🌟 What we shared with the Mayor:
Beyond our core advice on debt, housing, benefits, employment, immigration and many more we showcased our vital community projects:
Financial Capability Training: Helping residents master budgeting and money management.
ESOL Classes: Breaking down language barriers to help neighbours connect and thrive.
Digital Support: Our sessions at Avonmore Library, ensuring no one is left behind in a digital world.
Community Libraries: We are proud to run both Avonmore Library and Askew Road Library, embedding our advice services within trusted community spaces.
Volunteering Offer: We offer several volunteering opportunities which help people to feel included in the community, build their skills, confidence and experience.
The Mayor thanked the team for their tireless work, noting how these services provide a lifeline for so many across the borough.
A huge thank you to Mayor Sharon Holder for her warmth, her interest in our volunteer stories, and her ongoing support for our community hubs!

📍 Want to learn a new skill or need some advice? Contact us on 0808 278 7832 or join us at one of our community libraries. We’re here to help you move forward. 🔗 www.cahf.org.uk

Energy bills shouldn’t be a burden anyone has to carry alone 💛⚡

We recently hosted an Energy Pop-Up with creating a safe, welcoming space for vulnerable women in our community. From understanding rising costs to accessing support grants and practical advice, our team was there every step of the way 🤝✨

Every conversation mattered. Every question was heard. And every woman left feeling a little more informed, empowered and supported 🌸💡

Because when women support women, our whole community shines brighter 💪🏽🌍

Missed us? Don’t worry, support is always here.
🔗 Visit our website to find out how Citizens Advice can help you today.

🎉✨ Celebrating Student Volunteering Week at Citizens Advice Hammersmith & Fulham! ✨🎉

We’re incredibly proud to share that many of our volunteers are students 🎓 bringing energy ⚡ compassion 💛 and commitment 🤝 to supporting people across our borough every single day 🏙️.

From gaining hands-on experience in advice and casework 📝 to developing professionalism 👩🏽‍💼 confidence 💬 and client care skills 🤲, our student volunteers play a vital role in helping local residents navigate benefits, housing 🏠 debt 💳 and more.

As our volunteers share, volunteering with CAHF isn’t just about building a CV 📚 it’s about making a real difference right now 🌟 while shaping your future career 🚀.

If you’re a student looking to gain practical experience, grow your skills 📈 and give back to your community ❤️, we’d love to hear from you!

👉 Get involved and apply to volunteer with us today!

🔗 Find out more at cahf.org.uk/volunteering

Struggling with bills or mounting debts can feel overwhelming, but you don’t have to face it alone 💚💬

Join us for our Debt Drop-In Session this Thursday, 5 February, 10am–3pm at Avonmore Library 📍📚 and on the first Thursday of every month 🗓️

Our specialist debt advisers are here to help you understand your situation, organise your finances and take the first steps toward relief 🤝📊✨

✔️ Free
✔️ Confidential
✔️ Non-judgemental

Can’t make it this time? No problem 💡
📞 AdviceLine: 0808 278 7832 (Mon–Fri, 10am–4pm) ☎️
💬 WhatsApp anytime: 07575 537020 📱

Support is here when you need it. You’re not alone 💚

❄️ Our Winter Bills Event spoke volumes, the cost-of-living crisis hasn’t gone away. ❄️

We know winter bills can feel overwhelming 💷⚡ but no one in our community has to face them alone. On Tuesday 27 January, our team was at Avonmore Library helping local residents find ways to reduce energy costs and access specialist support 🤝

From practical advice to warm refreshments ☕ and goody bags 🎁, we made sure our neighbours left feeling informed, supported and welcomed 💛

A huge thank you to everyone who braved the weather and stopped by 🌧️👏

Missed us this time? No worries, we’re here for you all year round.
👉 Visit our website for more ways to get advice and support: cahf.org.uk

This Energy Savers Week, why not look into the help available for paying for energy efficiency home improvements? 🏠🔨

You might be able to apply for help with the costs of insulation, a new boiler or a heat pump.

Find out more ⤵️
https://bit.ly/4sqzEbY

Struggling with winter bills? ❄️💷

Drop in and speak to a Citizens Advice adviser for practical tips on reducing your household bills and getting specialist support this winter.

🗓 Tuesday 27 January
⏰ 10.30am – 2.30pm
📍 Avonmore Library, W14 8TG

✔️ Free, confidential advice
✔️ No appointment needed
✔️ Snacks provided ☕🍪

Pop in, get support, and leave with practical ways to save.

Understanding your heating controls is the easiest way to keep a handle on your energy usage 🔥

1️⃣ Check your thermostat temperature
2️⃣ Set your heating times
3️⃣ Check your radiator valves

Read our all our heating tips here ⤵️
https://bit.ly/3Le0cwo

Proud moment for our team at Citizens Advice Hammersmith & Fulham 💙

We’re honoured to have been congratulated by Sir Sadiq Khan, Mayor of London, after winning Best Use of Innovation at the Advising Londoners Awards 🏆

This recognition reflects the creativity, commitment and collaboration of our staff, volunteers and partners, using innovation to make advice more accessible, inclusive and impactful for our community.

A huge thank you to everyone who made this possible. We’re excited to keep building smarter, people-centred services for Hammersmith & Fulham and beyond 🚀

✨ Do something rewarding for yourself AND your community 🤝💛

Volunteering with Citizens Advice Hammersmith & Fulham isn’t just about giving back — it’s about growing your skills, confidence, and impact too.

We’re looking for Money Skills Volunteers to support local residents to build confidence around:
💳 Budgeting & debt
⚡ Energy bills & cost of living
🏠 Housing & property
📄 Wills & probate
🧾 Benefits & money-saving tips

⏰ Just 3–4 half-days per month
🚆 Local travel expenses reimbursed
📚 Full training provided — no prior experience needed

✨ What’s in it for you?

🎤 Confidence — Build public speaking skills in a supportive, low-pressure environment
📖 Training — Learn the ins and outs of benefits, pensions, wills & financial wellbeing
🧠 Skills — Boost your CV with financial education, project planning & community engagement
🤍 Connection — Join an award-winning team and become part of the H&F community

🌱 Ready to make a difference while developing yourself?
👉 Start your journey here at cahf.org.uk/volunteering/

We can’t wait to build our community with you ✨💛

✨ Starting 2026 with support, not stress. ✨

Our first Debt Drop-In of the year is happening this Thursday, 8 January, and our specialist advisers will be on hand to help with debt, bills, arrears, and money worries — no judgement, just practical support.

📍 Avonmore Library
🕙 10am – 3.30pm
🗓 Thursday 8 January

If things feel manageable or overwhelming, you don’t have to deal with it alone. One conversation can make a real difference.

If you can’t make it on the day, you can still reach us via our AdviceLine, WhatsApp, or email.

💙 Support starts here.