MetroCare/AMR Abilene

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MetroCare/AMR Abilene The local operation of American Medical Response, serving the greater Abilene area since 2004 as MetroCare.

We provide 911 emergency medical response and ambulance services, including interfacility transport. MetroCare/AMR Abilene is the premier provider of 911 and non-emergent mobile healthcare to Abilene, Texas. The service also provides 911 EMS coverage to the non-incorporated community of Hamby, the city of Anson, southern Jones County, as well as other area communities through mutual aid agreements. MetroCare maintains a fleet of twelve mobile ICU capable ambulances as well as a rapid response/command SUV locally in Abilene. All 911 units are staffed at the paramedic/MICU level. Through ownership of American Medical Response, a multi-casualty ambubus, as well as the ability to mobilize resources from other areas, are available to serve the city if needed. Aside from 911 emergency response, MetroCare also provides services including interfacility transfers, medical transport for appointments and procedures where indicated, special event medical standby, CPR training, school/community event appearances, and educational presentations. To schedule non-911 transport, please contact our communications center at (325) 692-9367. For general media inquiries, please contact our operations manager at [email protected]. For emergent or after-hours needs, please contact dispatch and request contact by the PIO.

🎃October Milestones🎃It’s downright spooky how excited we are to share four of our employees’ Years of Service milestones...
10/30/2026

🎃October Milestones🎃

It’s downright spooky how excited we are to share four of our employees’ Years of Service milestones. 👻

This month we’re celebrating the milestones achieved by Matt, Shawn, Ray, and Bryan! 🎉

-Matt-
Matt is a Paramedic that reached his 1 Year of Service milestone this month. He started his career in the fire service as a volunteer firefighter in the county and became a full-time firefighter with Big Spring FD in 2022. Matt earned his Paramedic certification in 2025 and currently works as a fulltime paramedic at a rural EMS service while picking up part-time at MetroCare. Matt still volunteers as a rural firefighter.

-Shawn-
Shawn is a Paramedic who has reached his 1 Year of Service milestone this month.

-Ray-
Ray is a Paramedic who reached his 2 Years of Service. He provided this quote for his spotlight: “I love working side by side with AFD and all the good laughs we have”.

-Bryan-
Bryan has provided his own quote for his spotlight: “As I enter my 9th year in EMS, I’m proud of how far I’ve come, both in the field, in my growth as a provider, including our progress with the transfer truck and the strong working relationships we continue to build with our hospital partners. I’ve learned to grow into a professional guide to lead a genuine passion for serving our community and helping people when they need it most. EMS isn’t always easy, but it’s work that matters. I’m proud to be part of a team that shows up, works together, and makes a difference one call at a time!”

Thank you gentlemen for serving your community and providing emergency care at a moment’s notice. Your hard work and dedication are noticed and appreciated.

🍂September Milestones🍂We know it’s October, but we’ve ‘fall’en behind on celebrating milestones. 🥁 Our social media mana...
10/26/2026

🍂September Milestones🍂

We know it’s October, but we’ve ‘fall’en behind on celebrating milestones. 🥁 Our social media manager decided to take PTO to get married or something. 🙄

Anyways, it is our pleasure to announce the Years of Service milestones of two of our employees, Brylee and Marley!

-Brylee-

Brylee is an EMT Basic who reached her 1 Year of Service in September. Prior to joining MetroCare’s team, she worked in rural Callahan County for two years.

-Marley-

Marley is a Paramedic who has reached her 3 Years of Service Milestone. She has been in EMS for 10 years, most of that time with MetroCare. She earned her EMT Basic in 2016 and earned her Paramedic in 2018. Marley has worked rural, city, and transfer EMS. She met her husband while working at MetroCare and they are married with three wonderful children. On her off days you can find her at church or at home with her family. She enjoys making cinnamon rolls from scratch and recreating coffee shop drinks at home. Marley says, “It’s an honor to serve the Abilene area.”

Thank you to both of you ladies for your hard work and dedication to serving your community! We’re excited to see where your journeys take you.

Quarter 2 AccomplishmentsQuarter 2 brought us plenty to celebrate within our team and even more to look forward to. Whil...
10/14/2026

Quarter 2 Accomplishments

Quarter 2 brought us plenty to celebrate within our team and even more to look forward to. While we can’t share details yet… we hope to keep growing, Abilene. 👀

But let’s hear more about what we can share:

🚑 Our South 14th satellite station is up and running! That means we have two units stationed in this area and can stage our roving ambulances consistently further out into other areas of the city to cut down on response times.

🎉 As you saw, our parent company announced the Employee Equity Program, which gives our personnel a sense of ownership within GMR.

And now the most exciting part of Quarter 2 is our Employee Accomplishments! And man, did they go out there and kick butt!

🏆Employee of The Quarter:
Awarded to EMT Basic Brandy for her positive attitude, willingness and motivation to help. The Leadership team appreciated the growth, determination, and teamwork she exhibited over the quarter.

🏅Certificate of Recognition:
Awarded to EMT Basic Blake, EMT Basic Mary, Paramedic Joe, and EMT Basic Whitney.

Blake earned two, recommended by both a patient’s family member for his patient care and the Hendrick Plaza location for diligent above and beyond work ethic.

Mary and Whitney earned theirs for the contributions they made to our last NEOP class. They both assisted in their free time and were an integral part of the support team.

Joe earned his for helping with our FTO process, skills labs, and in several other areas of our operation.

Not pictured are EMT Basic Mason and Paramedic Colter.

Mason earned his alongside Blake for diligent work ethic.

Colter earned his at the recommendation of his firefighter brothers (who promised they aren’t patting him on the back just because of their brotherhood). Colter was recognized for being an experienced clinician. His swift patient care and decision making prevented loss of life on a critical call.

🏅Certificate of Appreciation:
Awarded to Care Coordination Specialist Bryan. Bryan dedicated countless hours and long nights to help backfilling our Administrative Supervisor position while she was out on maternity leave. Bryan had big shoes to fill and carried all of these additional duties on top of his regular Care Coordination duties.

🏅Hendon Safety Forge Coin:
Awarded to Ace and Shelly.

Ace and Shelly were awarded the coin by positively recognizing a potential collision and avoiding it.

Not pictured are EMT Amree and EMT Dustin, who also avoided collisions.

🏅Paramedic Prayer Shadowbox:
When our employees obtain their Paramedic license, they’re gifted a shadowbox with an EMS prayer and their newly obtained red patch as congratulations for their hard work.

Recipients this go around were Paramedic Fox, Paramedic Rebecca, and Paramedic Taylor, the latter of the two not pictured.

Thank you to all of our hardworking employees for making Quarter 2 memorable!

Our thoughts and hearts are with our GMR family and those who were affected by this tragic incident. As REACH Air has st...
10/04/2026

Our thoughts and hearts are with our GMR family and those who were affected by this tragic incident. As REACH Air has stated, the medical crew on board dedicated their lives to helping people and answered the call at all hours to provide critical care to their patients and support to family members. We stand by REACH Air in this devastating time and acknowledge the wonderful impact these individuals had on their community and in their personal lives.

Across our organization, we share a commitment to our patients, to quality and safety, showing up for each other, and fi...
09/28/2026

Across our organization, we share a commitment to our patients, to quality and safety, showing up for each other, and finding a way forward together. That sense of ownership is part of who GMR is.

And now, our employees have the opportunity to take part ownership in all of GMR.

GMR made the move to formally become a public company. When they did, they introduced the Founder’s Day Equity Program, which reserved a pool of stocks for full-time employees. This was to recognize the vital role GMR employees played in reaching this goal.

GMR was and will now be .

To celebrate, we threw a Founder’s Day party. Even Kyle Skellyton was feeling festive!

Eligible employees received a plaque and Founder’s coin and made their mark by signing the banner.

Our thoughts are with Deputy Votaw’s family, loved ones, and his fellow deputies. Deputy Votaw was beloved by his commun...
09/10/2026

Our thoughts are with Deputy Votaw’s family, loved ones, and his fellow deputies.

Deputy Votaw was beloved by his community and the impact he made is palpable. His service, sacrifice, and legacy will not be forgotten.

It is with profound sadness and a heavy heart that we announce the passing of Deputy Sheriff Bobby Votaw.
Deputy Votaw dedicated himself to the service of the community. His passing is a tremendous loss to his family, friends, fellow deputies and to the law-enforcement community.
May his service be remembered, his sacrifice honored, and his legacy never forgotten.
May your thoughts and prayers be with his family and friends during this difficult time.

Multi-agency training helps us prepare for the worst and helps strengthen bonds across county/agency lines.
09/09/2026

Multi-agency training helps us prepare for the worst and helps strengthen bonds across county/agency lines.

📣Employee Milestones📣We’re not done with August highlights yet! Thanks to Paramedic Gus’ and AEMT Amber’s eagle eyes, th...
09/04/2026

📣Employee Milestones📣

We’re not done with August highlights yet! Thanks to Paramedic Gus’ and AEMT Amber’s eagle eyes, they discovered we had more milestones to celebrate. And this spotlight is special, as every single employee is celebrating their 1 Year of Service together!

-Amber-
Amber is an Advanced EMT who hit her milestone in August. She was a Basic EMT for three years, and has been an Advanced EMT for four years. Amber is currently in paramedic school.

-Brian-
Brian is an EMT Basic who hit his milestone in August. He has been a part of GMR/AMR since 2017 in Johnson County, Texas. Brian relocated to Abilene and has been with MetroCare for a year.

-Joel-
Joel is one of our Transport Coordinators. He reached his one year milestone in August. Joel is originally from San Antonio. He began his career in the fire service in 2024 at the Penitas Fire Department, where he fell in love with the EMS side of the career and instantly knew that’s where he wanted to be. Joel says he made the move to the Abilene area to engage in an amazing career as a Transport Coordinator for MetroCare and to continue pursuing his dreams. He is currently in EMT Basic school and is set to complete it very soon. Joel is also a Volunteer Firefighter for the town of Haskell, where he lives with his beautiful wife and three daughters. He credits his family as being the motivation to chase his dreams.

-Reid-
Reid is an EMT Basic who reached his milestone in August. He’s a Big Spring Firefighter and helps teach at the Cisco Fire Academy. Reid’s twin brother is Ryder, and in his free time you can find him golfing or at the gym.

-Ryder-
Ryder is an EMT Basic who reached his milestone in September. He wanted to be featured with his twin brother, and who were we to say no? Ryder is a Big Spring Firefighter and helps teach at the Cisco Fire Academy. His identical twin brother is Reid, and in his free time you can catch him golfing.

We are incredibly thankful for these employees and their involvement not just locally, but in the surrounding areas. Our organization is bettered and molded by the people who respond to emergencies with confidence and lead their patient care with compassion.

📣Years of Service Milestones📣Our organization is made stronger by the people who choose to serve their community day and...
08/31/2026

📣Years of Service Milestones📣

Our organization is made stronger by the people who choose to serve their community day and night. We’re honored to present five employees who have reached a Years of Service milestone this month.

This month’s milestone achievers are Zacory, Rachel, Zach, Felix, and Janet!

-Zacory-
Zacory is a Paramedic who has reached his 3 Years of Service milestone. He has worked at MetroCare for a total of 8 years.

-Rachel-
Rachel is an EMT Basic who has reached her 3 Years of Service milestone.

-Zach-
Zach is a Paramedic who has reached his 9 Years of Service milestone. He completed Paramedic school in 2017 in California and did his clinical leads with MetroCare. Zach says he fell in love with the MetroCare family while here and planted his roots in Abilene over the last 10 Years. He has been with the Abilene Fire Department for the last 2.5 years. Zach has a wife of 5 years and two sons, aged 3 and 6 months.

-Felix-
Felix is a Paramedic who has reached his 13 Years of Service milestone.

-Janet-
Janet is an Advanced EMT who has reached her 17 Years of Service milestone. She has served as our Operations Manager for the last four years.

We’re continually grateful for our employees and their consistent dedication to emergency medicine and serving their community.

📓Back To School📓It’s back to school time, so remember safe driving habits in all school zones and when near buses.For Sc...
08/21/2026

📓Back To School📓

It’s back to school time, so remember safe driving habits in all school zones and when near buses.

For School Zones:

🛑Stop completely at all stop signs and cross walks.

🗺️If you’re a daily commuter and not dropping off/picking up a child, consider an alternative route.

For Dropping Off:

🅿️ Don’t double park; it blocks visibility for other children and vehicles.

Sharing The Road with School Busses:

🚨It is illegal in all 50 states to pass a school bus that is stopped to load or unload children. If the yellow or red lights are flashing and the arm is extended, traffic must stop from either direction if you are an undivided road (without a physical median).

Let’s help make this school year a safe one!

Address

4550 South 3rd Street
Abilene, TX
79605

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