North Shore Regional 911 Center

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Middleton, MA
North Shore Regional 911 Center

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Proudly serves Amesbury, Boxford, Essex, Groveland, Hamilton, Manchester, Middleton, North Reading, Topsfield, Rowley, & Wenham.

As a growing 911 center on the North Shore of Massachusetts, we’re dedicated to excellence in public safety communications. Regional 911 Communications Center for Amesbury, Essex, Middleton, Topsfield, and Wenham, MA and primary wireless 911 answering point for 69 communities in northeast Massachusetts.

10/28/2026

Don't Make Responders Play Hide and Seek! 🏠👻

Your Halloween decorations might be AMAZING, but can emergency responders still find your house?

🎃 Keep house numbers visible.

🕸️ Avoid covering address markers with decorations.

💡 Make sure your address can be seen at night.

🚪 Keep entrances and walkways clear.

When seconds matter, we don't want emergency responders searching through fake cobwebs to find the right house!

10/26/2026

Don't Ghost Your Dispatcher! 👻📞

Did you accidentally dial 911?

Don't panic, and don't just hang up!

Stay on the line and let the telecommunicator know it was accidental.

If you hang up, we may need to take additional steps to determine whether an emergency exists.

A quick explanation can help us make sure you're safe and keep emergency resources available for those who need them.

🎃 No tricks here, just a helpful Halloween reminder!

10/25/2026

🌟 COMMUNITY SPOTLIGHT: MIDDLETON! 🌟

📍 Middleton, Massachusetts!

We're continuing our North Shore Regional 911 Community Spotlight series, and this time we're heading to a community that combines small-town charm, rich history, and one of the sweetest destinations on the North Shore! 🍦

Welcome to Middleton! 💙

🏡 DID YOU KNOW?

Middleton was officially incorporated in 1728 and got its name from its location between Salem and Andover!

Originally a farming community, Middleton has grown over the years while maintaining its New England character and strong community roots.

🍦 A LITTLE SOMETHING SWEET!

You can't talk about Middleton without mentioning Richardson's Ice Cream!

For generations, Richardson's has been a favorite destination for families across the North Shore. Whether you're stopping for a scoop of your favorite flavor, visiting the farm, or enjoying some family fun, it's one of those places that makes Middleton special!

📚 A PIECE OF HISTORY!

Middleton is also home to the beautiful Flint Public Library, a historic landmark that has served generations of residents. It's a wonderful reminder of the town's history and commitment to its community.

🚓🚒🚑 BEHIND EVERY EMERGENCY RESPONSE…

There's a team working together.

North Shore Regional 911 is proud to provide emergency communications services to the Town of Middleton.

From answering 911 calls to dispatching police, fire, and emergency medical services, our telecommunicators work alongside Middleton's first responders to help ensure residents and visitors get the assistance they need.

While our voices may be behind the scenes, our commitment to the community is always front and center.

💙 TO THE MIDDLETON COMMUNITY:

Thank you for allowing us to be part of your public safety team. We're proud to serve your residents, businesses, and visitors, and we're grateful for the dedicated first responders we work alongside every day.

📣 NOW IT'S YOUR TURN, MIDDLETON!

What's your favorite thing about Middleton?

🍦 A trip to Richardson's?
🌳 The beautiful outdoor spaces?
🏡 The small-town atmosphere?
❤️ The people who make the community special?

Drop your favorite Middleton memory, place, or hidden gem in the comments!

We're proud to serve Middleton, Massachusetts! 💛

10/23/2026

The Great Halloween Candy Debate! 🍫🍬

Things can get pretty serious in a dispatch center.

But nothing divides a room quite like the Halloween candy debate!

🎃 Reese's

👻 Kit Kat

💀 Snickers

🧟 Sour Patch Kids

🍬 Something else?

We're settling this once and for all!

What's the BEST Halloween candy?

10/22/2026

The Only Scary Thing Should Be the Costumes! 🎃

Before your little ghosts, goblins, superheroes, and princesses head out, here are a few reminders from your friends at North Shore Regional 911!

🔦 Carry a flashlight or glow stick.

🚗 Watch for vehicles, especially at driveways and intersections.

👻 Make sure costumes don't obstruct vision or create tripping hazards.

🍬 Have an adult check candy before digging in.

📱 Keep your phone charged and know where your children are.

Let's keep Halloween spooky for all the RIGHT reasons!

10/22/2026

Trick or Treat… or 911? 📞👻

Not every Halloween surprise requires an emergency response!

🎃 Someone dressed as a zombie walking down the sidewalk? Probably not a 911 call.

🚨 Someone unconscious and not responding? Call 911.

🕸️ A giant spider decoration on your neighbor's lawn? Definitely not 911.

🔥 A real fire spreading through a home? Call 911.

🚗 A pedestrian struck by a vehicle? Call 911.

When there's an immediate threat to life, safety, or property, don't hesitate to call.

10/21/2026

We've Heard Scarier Things Than Ghosts! 👻

Ghosts? Not scary. Zombies? We can handle those.

But hearing "911, what's the address of your emergency?" followed by "I don't know!" 😱

Now THAT will get a dispatcher's heart racing!

This Halloween, remember: Knowing your location is one of the most important things you can do when calling 911.

🎃 Stay spooky. Stay safe. Know your location.

10/20/2026

When you need emergency help but can’t safely make a voice call, you can Text to 911. 📱

In an emergency, enter 911 in the “To” field, provide your location and the nature of the emergency, and answer any questions from the dispatcher.

Call if you can. Text if you can’t.

Learn more at mass.gov/e911.

#911

10/20/2026

🎉🚨 ANOTHER MILESTONE AT NORTH SHORE REGIONAL 911! 🚨🎉

Please join us in congratulating Corey on successfully completing his training program and officially becoming a certified North Shore Regional 911 Telecommunicator! 👏🎧

Corey came to NSR911 with no previous dispatch experience, stepping into an entirely new profession with a whole lot to learn. From emergency call handling and radio communications to managing multiple responsibilities at once, he took on the challenges of training with his signature laid-back, easygoing attitude.

Corey, you've come a long way from your first day, and we're excited to see you continue growing in this profession. Training may be officially behind you, but the learning never stops, and neither does the support of your NSR911 family!

🎧 Congratulations, Corey! You've officially earned your seat at the console!

Keep that calm demeanor, keep learning, and keep being yourself. We're proud to have you on the team!

💛🖤 Help us congratulate Corey on this well-earned accomplishment!

10/19/2026

🎉🚨 OFFICIALLY SIGNED OFF! CONGRATULATIONS, CRISTENA! 🚨🎉

Please join us in congratulating Cristena on successfully completing her training program and officially becoming a North Shore Regional 911 Telecommunicator! 👏

When Cristena first joined our team, she stepped into the world of emergency communications with no previous dispatch experience. Like many who enter this profession, she quickly discovered just how much there is to learn and how challenging the journey can be.

But look at her now!

Becoming a 911 telecommunicator is no small accomplishment. It takes dedication, resilience, patience, and a willingness to learn something new every single day.

Cristena has put in the work, and she has earned her seat at the console! 💛

Cristena, we are proud of you and everything you have accomplished. We can't wait to watch you continue to grow in this profession.

🎧 The headset is yours, Cristena! Welcome to the other side of training!

Help us give Cristena a BIG congratulations! 👇🎉

Address

18 Manning Avenue
Middleton, MA
01949

Telephone

+19788014911

Website

http://mass.gov/NSR911

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