10/23/2026
PENNSYLVANIA RECOGNIZES THE VOICES BEHIND THE CALL!
The Pennsylvania General Assembly has passed House Bill 453, officially recognizing 911 telecommunicators as emergency responders.
For years, 911 dispatchers have been the calm voice on the other end of the line during some of life’s most frightening moments. They answer the call, gather critical information, provide lifesaving instructions and coordinate police, fire and EMS responses, often carrying the emotional weight of those emergencies long after the call ends.
They are an essential part of the emergency response system from the very first moment a call comes in.
AFSCME District Council 33, Local 1637, and its 911 dispatchers played an instrumental role in advocating for this long-overdue recognition. DC33 members raised their voices, shared their experiences publicly and called on Pennsylvania lawmakers to recognize the essential role dispatchers perform in our public safety system.
Their advocacy helped keep the needs of 911 telecommunicators in front of lawmakers and reinforced a simple truth: the professionals who answer our emergency calls deserve the same recognition, resources and protections afforded to other emergency responders.
House Bill 453 also helps ensure 911 telecommunicators are included in Pennsylvania’s Emergency Responder Mental Wellness and Stress Management Program.
The legislation received overwhelming bipartisan support, including a 50-0 vote in the Pennsylvania Senate.
State Rep. Jessica Benham, the bill’s prime sponsor, said:
“Emergency dispatchers handle life-and-death situations every day.”
Benham added:
“Despite being the first to respond to an emergency, they are not classified as first responders. This bill would finally change that.”
State Rep. Dan Miller, a retired firefighter and co-author of the legislation, said:
“As a retired firefighter, I can tell you that 911 dispatchers are critical first responders.”
State Sen. Lindsey Williams said:
“911 dispatchers are the first responders in an emergency.”
Williams also emphasized that telecommunicators must remain calm while helping people in crisis, providing immediate assistance and coordinating responders in the field.
Today, District Council 33 proudly celebrates this victory alongside 911 telecommunicators across Pennsylvania.
To every dispatcher who spoke up, organized, advocated and refused to allow this issue to be overlooked:
This victory belongs to you.
CONGRATULATIONS TO PENNSYLVANIA’S 911 TELECOMMUNICATORS!
When workers stand together and make their voices heard, meaningful change can happen.