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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

City of Troy - Utilities

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City of Troy - Utilities

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Follow this page to stay up-to-date on the City of Troy, AL utilities.

10/14/2026

The payment kiosk located at city hall is currently out of order. We are actively working to have it back up and running for our citizens. You maybe still make payments in person, online, or over the phone. We apologize for this inconvenience!

10/10/2026

We have restored power to all citizens from known outages. If you are still experiencing an outage or other utility related issue, please call 334-566-0177 to report. Thank you to all of our linemen for their hard work these past 24 hours.

10/10/2026

For customers on Shellhorn Road and in River Ridge, there is a broken pole that has both us and South Alabama Electric on it. We will not be able to restore power to our customers until they have replaced the pole and repaired their lines. Due to the large number of outages they have, it may be some time until we can make repairs. Thank you for your patience and understanding.

10/10/2026

1:30AM Update - The worst of the winds have died down and the rain is ending, so our crews are mobilizing to begin assessments and repairs. We will work safely and diligently until all power that can be restored is restored. Please continue to keep those affected by the storm and those out working in your prayers.

10/10/2026

The winds are continuing to increase making travel and working conditions hazardous. We will continue power restoration when it is safe to do so. Please continue to report any outages to 311 or 334-566-0177, and stay safe and indoors for the next several hours unless it is an emergency. Prayers for everyone’s safety until the storm passes.

10/09/2026

Due to impending weather, the Troy Utilities Lobby and drive thru will be closing at 3 PM today, October 9, 2026.

Payments can still be made online or through the kiosk. Please call 334-566-0177 or 311 to report any outages or issues.

10/08/2026

In addition to storm preparations ongoing, this morning our crews went through scheduled training for rescuing an injured lineman who was climbing a pole or in a bucket truck. Thanks to James Adams with Electric Cities of Georgia for working with our linemen to go over and help each one practice these life-saving skills. We hope they are never needed but want to be sure that our linemen are always ready.
Please be weather-aware this weekend and keep those in the path of or working during the storm in your prayers.

10/05/2026

Water Update 3:00PM 10/5/26

Water service has been restored, and our crews will continue to monitor the system and flush throughout the night to help eliminate discolored water. Thank you for your continued patience as our crews work to finish.

10/05/2026

Water leak update: our crews are actively repairing the leak. Water service is off to a localized area of CHHS and a few surrounding buildings.

You may experience discolored water at your business or residence throughout the day, caused by the impact this very large leak had on our water system. We will be working to flush lines and assist with this problem. Thank you for your continued patience as we work to make repairs.

* if the water in your area is discolored, it is still safe to drink and is treated to meet all standards.

10/05/2026

There is a large water leak on George Wallace Dr near the entrance to CHHS that is closest to the Fire Station. Our crews are actively working to get the water turned off in this area so repairs can be made. Will update the repair status with future posts. Thank you for your understanding and we apologize for the inconvenience.

Address

306 E Academy Street
Troy, AL
36081

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

https://www.troyal.gov/Utilities

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