Malta Communications Authority - MCA

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Malta Communications Authority - MCA The MCA is the national regulatory authority of the communications sector in Malta.

The Malta Communications Authority was set up to regulate communications services, which include, fixed and mobile telephony, Internet and TV distribution services. It also regulates the postal sector and eCommerce services and Malta’s radio spectrum resources. This year, the Authority’s mandate has been further extended to include responsibility for developing Malta’s ICT potential through innovation. We also implement initiatives aimed at ensuring that every business and individual has the competences to beneficially use ICT and engage in online activities. On the consumer front, we implement programmes to ensure that consumers are well informed about their rights and about the various offers available to them.

🌱 Konnessi għal futur aktar sostenibbli!Fl-okkażjoni tal-Jum Dinji tas-Sostenibbiltà, nagħrfu kif is-servizzi tat-teleko...
28/10/2026

🌱 Konnessi għal futur aktar sostenibbli!

Fl-okkażjoni tal-Jum Dinji tas-Sostenibbiltà, nagħrfu kif is-servizzi tat-telekomunikazzjoni, tal-posta u dawk diġitali jistgħu jikkontribwixxu għal soċjetà aktar effiċjenti, innovattiva u sostenibbli.

📡 Minn soluzzjonijiet diġitali li jiffaċilitaw il-komunikazzjoni u jtejbu l-effiċjenza, sa prattiki aktar responsabbli fis-settur postali, l-innovazzjoni tista’ tgħinna nagħmlu użu aħjar mir-riżorsi tagħna.

💚 L-Awtorità ta’ Malta dwar il-Komunikazzjoni temmen f’futur fejn il-konnettività u s-sostenibbiltà jimxu id f’id.

🌱 Connected for a more sustainable future!

On World Sustainability Day, we recognise how telecommunications, postal and digital services can contribute to a more efficient, innovative and sustainable society.

📡 From digital solutions that facilitate communication and improve efficiency to more responsible practices within the postal sector, innovation can help us make better use of our resources.

💚 The Malta Communications Authority believes in building a future where connectivity and sustainability go hand in hand.

🗣️ Li tkun regolatur żgħir ma jfissirx li leħnek ma jinstemax.F'intervista riċenti ma' BusinessNow, Robert Mifsud, Kap t...
27/10/2026

🗣️ Li tkun regolatur żgħir ma jfissirx li leħnek ma jinstemax.

F'intervista riċenti ma' BusinessNow, Robert Mifsud, Kap tar-Relazzjonijiet Esterni fl-Awtorità ta' Malta dwar il-Komunikazzjoni (MCA), jaqsam il-ħsibijiet tiegħu dwar kif l-MCA issemma' leħinha anki fuq livell Ewropew, billi tipparteċipa b'mod attiv f'diskussjonijiet li jgħinu jsawru l-futur tas-settur tal-komunikazzjoni.

👉 Aqra l-artiklu kollu biex tiskopri iktar dwar il-vjaġġ tal-MCA fix-xena Ewropea.

🗣️ Being a small regulator doesn't mean having a small voice.

In a recent interview with BusinessNow, Robert Mifsud, Chief of External Relations at the Malta Communications Authority (MCA), shares how the MCA makes its voice heard at European level, actively contributing to discussions that help shape the future of the communications sector.

👉 Read the full article to discover more about the MCA’s journey across Europe.

Robert Mifsud explains how a small regulator can still make its voice heard where the big decisions are taken

🚀 Lest għal rwol fejn l-esperjenza tiegħek tista’ tmexxi l-innovazzjoni?Fl-MCA, l-ideat jiżviluppaw permezz tal-kollabor...
27/10/2026

🚀 Lest għal rwol fejn l-esperjenza tiegħek tista’ tmexxi l-innovazzjoni?

Fl-MCA, l-ideat jiżviluppaw permezz tal-kollaborazzjoni bejn professjonisti minn oqsma differenti. Il-qsim tal-għarfien, l-inizjattiva u l-iżvilupp professjonali huma parti importanti mill-mod kif naħdmu.

Qed infittxu Senior Manager (Spectrum Management & Technology) biex imexxi l-funzjoni tat-Teknoloġija fi ħdan is-Spectrum Management and Technology Unit, u jagħti direzzjoni lill-ħidma tal-Awtorità fir-riċerka, l-innovazzjoni u l-użu responsabbli tal-intelliġenza artifiċjali fir-regolamentazzjoni.

Għaqqad l-għarfien tekniku tiegħek mal-ħsieb strateġiku f’rwol ta’ tmexxija.

📅 Applika sa nhar il-Ġimgħa, 6 ta’ Novembru 2026.
🔗 Agħfas il-link li tinsab fil-kummenti biex tiskopri aktar dwar ir-rwol ta’ Senior Manager (Spectrum Management & Technology).

🚀 Ready for a role where your experience can drive innovation?

At the MCA, ideas develop through collaboration between professionals from different fields. Sharing knowledge, taking initiative and developing professionally are important parts of how we work.

We’re looking for a Senior Manager (Spectrum Management & Technology) to lead the Technology function within the Spectrum Management and Technology Unit, and drive the Authority’s work in research, innovation and the responsible use of AI in regulation.

Bring your technical expertise and strategic thinking together in a leadership role.

📅 Apply by Friday, 6 November 2026.
🔗 Click on the link in the comments to explore the Senior Manager (Spectrum Management & Technology) vacancy.

📢 X'tagħmel l-MCA meta tressaq ilment dwar is-servizzi tat-telekomunikazzjoni jew tal-posta?🕒 Illum fid-9:15am📺📻 Fuq ONE...
27/10/2026

📢 X'tagħmel l-MCA meta tressaq ilment dwar is-servizzi tat-telekomunikazzjoni jew tal-posta?

🕒 Illum fid-9:15am
📺📻 Fuq ONE TV u ONE Radio

Ingħaqad magħna waqt il-programm Morning Mix, fejn il-kollega tagħna Yanika Bugeja se titkellem dwar l-aħħar rapport ippubblikat mill-Awtorità ta' Malta dwar il-Komunikazzjoni (MCA) fuq l-ilmenti u t-talbiet għal informazzjoni li rċeviet mingħand il-konsumaturi.

Skopri x’inhuma l-aktar ilmenti komuni tal-konsumaturi, x’juru r-riżultati tar-rapport u kif l-MCA tista’ tgħin lill-konsumaturi meta jressqu ilment

🔗 Agħfas il-link fil-kummenti biex issegwi l-intervista.

L-Infrastruttura tat-telekomunikazzjoni: l-aktar fattur attraenti ta’ Malta għall-investiment barrani 📡Ir-riżultati tal-...
22/10/2026

L-Infrastruttura tat-telekomunikazzjoni: l-aktar fattur attraenti ta’ Malta għall-investiment barrani 📡

Ir-riżultati tal-Malta Attractiveness Survey 2026, li ġew ippreżentati waqt il-konferenza Future Realised organizzata mill-EY, ġabu magħhom aħbar inkoraġġanti: l-infrastruttura tat-telekomunikazzjoni ħarġet bħala l-aktar fattur attraenti ta’ Malta għall-investituri barranin, b’81% ta’ dawk li wieġbu għall-istħarriġ jagħtuha valutazzjoni pożittiva.

F’kummenti dwar is-sejbiet, il-Kap Eżekuttiv tal-MCA, is-Sur Jesmond Bugeja, qal:
“Investiment f’infrastruttura ta’ kwalità jħalli l-frott. Konnettività tajba m’għadhiex lussu. Hija parti mill-ħajja ta’ kuljum u essenzjali għan-negozji li jixtiequ jikbru u jikkompetu. Dan ir-rikonoxximent huwa r-riżultat ta’ investiment fit-tul u ta’ kollaborazzjoni. Matul is-snin, l-operaturi komplew jaġġornaw in-networks tagħhom, bis-support ta’ ambjent regolatorju li jinkoraġġixxi l-innovazzjoni u t-tkabbir.”

Is-Sur Bugeja saħaq ukoll li ma nistgħux nistrieħu fuq dak li diġà kisbna: “Ma nistgħux nieqfu hawn. Biex nibqgħu kompetittivi, irridu nibqgħu ninvestu fin-nies, fl-innovazzjoni u fil-kapaċità tagħna li nadattaw ruħna għall-bidla.”

Filwaqt li rringrazzja lill-EY talli organizzat din id-diskussjoni, is-Sur Bugeja żied jgħid li dan l-istħarriġ jipprovdi tagħrif siewi dwar kif l-investituri internazzjonali jħarsu lejn Malta u dwar dawk l-oqsma li għad hemm lok gal aktar titjib, sabiex inkomplu nsaħħu l-kompetittività ta’ pajjiżna u nkomplu nattiraw investimenti ta’ kwalità.

Telecommunications Infrastructure emerges as Malta’s strongest attractiveness driver for foreign investment 📡

The findings of Malta Attractiveness Survey 2026, presented during EY’s Future Realised conference, bring encouraging news: telecommunications infrastructure has emerged as Malta’s strongest attractiveness driver for foreign investors, receiving a positive rating from 81% of respondents.

Commenting on the findings, MCA CEO Mr Jesmond Bugeja said:
“Investment in quality infrastructure pays off. Good connectivity is no longer a nice-to-have. It’s part of everyday life and essential for businesses that want to grow and compete. This recognition is the result of long-term investment and collaboration. Over many years, operators have continued to upgrade their networks, supported by a regulatory environment that encourages innovation and growth.”

Mr Bugeja also stressed that there is no room for complacency: “We can’t stand still. To remain competitive, we need to keep investing in people, in innovation, and in our ability to adapt to change.”

Thanking EY for convening the discussion, Mr Bugeja added that the survey gives valuable insight into how international investors perceive Malta and highlights areas where there is scope for further improvements, helping to strengthen our competitiveness and continue attracting quality investment.

🎙️ Kif issibhom is-servizzi tat-telekomunikazzjoni u tal-posta? Ġieli kellek xi problema li ma ġietx solvuta? Il-vuċi ti...
22/10/2026

🎙️ Kif issibhom is-servizzi tat-telekomunikazzjoni u tal-posta? Ġieli kellek xi problema li ma ġietx solvuta? Il-vuċi tiegħek tgħodd!

🕒 Illum fil-11:00am
📻 Net FM

Ingħaqad magħna waqt il-programm ta’ Marbeck Spiteri fuq Net FM, fejn Yanika Bugeja mill-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) se titkellem dwar ir-rapport ippubblikat mill-Awtorità dwar l-ilmenti u t-talbiet għal informazzjoni li rċeviet matul l-ewwel sitt xhur tal-2026.

📊 Ir-rapport jagħti ħarsa lejn it-tipi ta’ mistoqsijiet u ilmenti li l-MCA rċeviet mingħand il-konsumaturi u x’juru s-sejbiet ewlenin.

🔗 Segwi l-intervista permezz tal-link fil-kummenti.

👋 Niltaqgħu ma’ RoderickRoderick huwa Senior Manager tal-Market Modelling fi ħdan it-tim tal-Operations. Huwa janalizza ...
21/10/2026

👋 Niltaqgħu ma’ Roderick

Roderick huwa Senior Manager tal-Market Modelling fi ħdan it-tim tal-Operations. Huwa janalizza l-iżviluppi tas-suq, jevalwa d-data tal-industrija u jikkontribwixxi għat-teħid ta’ deċiżjonijiet regolatorji. Roderick huwa wkoll Co-Chair tal-Consumer and Core Indicators Workgroup fi ħdan il-European Regulators Group for Postal Services (ERGP), entità konsultattiva stabbilita mill-Kummissjoni Ewropea fl-2010.

B’BSc fil-Matematika, l-Istatistika u r-Riċerka Operattiva, kif ukoll b’MSc fl-Istatistika, Roderick bena karriera ffukata fuq l-analiżi tad-data, l-imġiba tas-suq u l-iżvilupp tal-politika. Matul is-snin, huwa kompla jitgħallem u jikseb esperjenza professjonali li għenitu javvanza minn Analyst għal Senior Manager.

💬 “Ir-responsabbiltajiet tiegħi jinkludu l-ġbir tad-data mingħand l-operaturi tal-komunikazzjonijiet elettroniċi u tas-servizzi postali, li jgħin lill-MCA tifhem aħjar l-iżviluppi tas-suq. Ninsab kburi b’mod partikolari li assistejt fl-iżvilupp u t-titjib ta’ għodda awtomatizzata li tiffaċilita l-ġbir u l-analiżi tad-data u tgħin lill-MCA tieħu deċiżjonijiet regolatorji infurmati. Il-ħatra tiegħi bħala Co-Chair tal-Consumer and Core Indicators Workgroup, rwol li ilni nokkupa għal dawn l-aħħar sitt snin, hija kisba oħra li napprezza ħafna.”

💬 “L-MCA tatni l-opportunità li nitgħallem, nikber u nisfida lili nnifsi, filwaqt li nibni ħbiberiji u naħdem ma’ kollegi li l-appoġġ tagħhom jagħmel l-esperjenza tiegħi waħda verament speċjali.”

Roderick japprezza l-opportunitajiet li offrietlu l-MCA għall-iżvilupp professjonali u l-kollaborazzjoni internazzjonali, kif ukoll il-possibbiltà li jikkontribwixxi għal ħidma li tħalli impatt reali fuq il-ħajja ta’ kuljum tan-nies.

Il-kompetenza professjonali u d-dedikazzjoni ta’ Roderick huma apprezzati ħafna fl-MCA u jkomplu jsaħħu l-kontribut tiegħu għall-ħidma tal-Awtorità kemm fuq livell lokali kif ukoll internazzjonali.

👋 Meet Roderick

Roderick is Senior Manager, Market Modelling, within the MCA's Operations team. He analyses market developments, assesses industry data and contributes to regulatory decision-making. He also serves as Co-Chair of the Consumer and Core Indicators Workgroup within the European Regulators Group for Postal Services (ERGP), an advisory body established by the European Commission in 2010.

With a BSc in Mathematics, Statistics and Operations Research, and an MSc in Statistics, Roderick has built a career focused on data analysis, market behaviour and policy development. Over the years, he has continued to develop his knowledge and gain professional experience, progressing from Analyst to Senior Manager.

💬 “One of my responsibilities is collecting data from electronic communications and postal service operators, which helps the MCA better understand market developments. An achievement I am particularly proud of is having contributed to the development and enhancement of an automated data collection and analysis tool that supports informed regulatory decision-making. Serving as Co-Chair of the Consumer and Core Indicators Workgroup for the past six years is another achievement that I greatly value.”

💬 “The MCA has given me opportunities to learn, grow and challenge myself. It has also allowed me to build friendships and work alongside colleagues whose support has made the experience truly special.”

Roderick values the opportunities the MCA has provided for professional growth and international collaboration, as well as the chance to contribute to work that has a real impact on people's everyday lives.

Roderick’s expertise and dedication are highly valued at the MCA and continue to strengthen his contribution to the Authority’s work, both locally and internationally.

📢 L-Awtorità ta' Malta dwar il-Komunikazzjoni għadha kif ħarġet aġġornament dwar l-Indikaturi Ewlenin tas-Suq għall-Komu...
21/10/2026

📢 L-Awtorità ta' Malta dwar il-Komunikazzjoni għadha kif ħarġet aġġornament dwar l-Indikaturi Ewlenin tas-Suq għall-Komunikazzjonijiet Elettroniċi u l-Posta sa Q2 2026.

🔗 Agħfas fuq il-link li tinsab fil-kummenti biex tara l-aħħar żviluppi u x-xejriet ewlenin dwar il-komunikazzjonijiet elettroniċi u l-posta f'Malta.

📢 The Malta Communications Authority has just released an update on Key Market Indicators for Electronic Communications and Post up until Q2 2026.

🔗 Click on the link in the comments section to learn more about the latest developments and main trends concerning electronic communications and post in Malta.

📞 Qatt ċempilt lill-customer care u staqsejt kemm se ddum tistenna biex jaqduk?Bejn Jannar u Ġunju 2026, l-Awtorità ta’ ...
20/10/2026

📞 Qatt ċempilt lill-customer care u staqsejt kemm se ddum tistenna biex jaqduk?

Bejn Jannar u Ġunju 2026, l-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) wettqet kważi 900 test ta’ mystery shopping lill-customer care tat-tliet operaturi ewlenin tat-telekomunikazzjoni. Ir-riżultati juru li:
⏳ 90% tat-telefonati ġew imwieġba f'5 minuti
⏳ 81% ġew imwieġba fi żmien 2 minuti

📮 L-MCA wettqet ukoll madwar 200 telefonata lejn il-customer care tal-MaltaPost. Ir-riżultati juru li :
⏳ 91% tat-telefonati ġew imwieġba fi żmien 5 minuti
⏳ 76% ġew imwieġba fi żmien 2 minuti

🔗 Agħfas fuq il-link li tinsab fil-kumment biex taċċessa r-rapport.

📞 Ever called customer care and wondered how long you'd have to wait for an answer?

Between January and June 2026, the Malta Communications Authority (MCA) carried out almost 900 mystery shopping tests to the customer care lines of the three main telecom service providers. The findings show that:
⏳ 90% of calls were answered within 5 minutes
⏳ 81% were answered within 2 minutes

📮 The MCA also conducted around 200 test calls to MaltaPost’s customer care telephone line. Results show that:
⏳ 91% of the calls were answered within 5 minutes
⏳ 76% were answered within 2 minutes

🔗 Click on the link in the comments to access the entire report.

X’qed jgħidu l-konsumaturi dwar is-servizzi tat-telekomunikazzjoni u tal-posta? 🤔🕒 Illum fit-8:30am📺 TVAM fuq TVMYanika ...
20/10/2026

X’qed jgħidu l-konsumaturi dwar is-servizzi tat-telekomunikazzjoni u tal-posta? 🤔

🕒 Illum fit-8:30am
📺 TVAM fuq TVM

Yanika Bugeja mill-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) se taqsam tagħrif dwar l-esperjenzi tal-konsumaturi u kif l-MCA qed taħdem biex tkompli ttejjeb dawn is-servizzi.

🔗 Segwi l-intervista b’mod dirett fuq TVM jew permezz tal-link fil-kummenti.

Address

Valletta Waterfront, Pinto Wharf
Floriana
FRN1913

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