Malta Communications Authority - MCA

L-Awtorità ta’ Malta dwar il-Komunikazzjoni tawgura lill-Ministru Silvio Schembri għall-ħatra mill-ġdid tiegħu bħala Ministru għall-Ekonomija, it-Teknoloġija u l-Proġetti Strateġiċi. L-Awtorità tħares ’il quddiem biex tkompli bil-ħidma tagħha b’appoġġ għall-ekonomija u s-soċjetà diġitali ta’ Malta għall-ġid ta’ kulħadd.

The Malta Communications Authority congratulates Minister Silvio Schembri on his re-appointment as Minister for the Economy, Technology and Strategic Projects. The Authority looks forward to continuing its work in support of Malta’s digital economy and society for the benefit of all.

👋 Niltaqgħu ma' Allen

Allen qed jiċċelebra sentejn jaħdem mal-Awtorità ta' Malta dwar il-Komunikazzjoni (MCA). Bħala parti mill-funzjoni tal-Immaniġġjar tal-Informazzjoni u l-Iżvilupp fl-MCA, ir-rwol tiegħu huwa dinamiku u varjat. Ix-xogħol tiegħu jvarja minn sistemi tal-IT għal li jiżgura li s-siti elettroniċi tas-settur pubbliku jilħqu l-istandards tad-Direttiva tal-UE dwar l-Aċċessibbiltà tal-Web, biex is-servizzi diġitali jkunu aċċessibbli għal kulħadd.

💬 “L-Awtorità topera b’livell ta’ serjetà istituzzjonali li tisfidak tagħti l-aħjar tiegħek. Ix-xogħol tiegħi fl-MCA wassalni biex nikber b’modi li ma stennejtx.”

💬 “L-ewwel impressjoni li kelli fuq l-MCA kienet li magħmulha minn tim żgħir imma kapaċi. Ma kontx antiċipajt il-firxa wiesgħa ta’ oqsma li tħaddan. Hija Awtorità effiċjenti b’impatt notevoli, u dan huwa msaħħaħ aktar permezz tal-livell tal-persuni li jaħdmu fiha. Id-dedikazzjoni tagħhom lejn ix-xogħol tinħass immedjatament.”

Għalkemm għaddew biss sentejn, Allen sar parti integrali mit-tim tal-MCA – affidabbli, aċċessibbli u dejjem disponibbli meta hemm bżonnu. L-esperjenza tiegħu tirrifletti l-impenn tal-MCA li tassigura li s-servizzi diġitali huma aċċessibbli għal kulħadd, filwaqt li tagħmel impatt sinifikanti permezz ta’ xogħolha.

👋 Meet Allen

Allen is celebrating 2 years with the Malta Communications Authority (MCA). As part of the Information Management and Development Unit at the MCA, Allen’s role is fast paced and varied. His work ranges from IT systems to helping ensure public sector websites meet EU Web Accessibility Directive standards, making digital services inclusive for all citizens.

💬 “The Authority operates at a level of institutional seriousness that challenges you to perform at your best. Working at the MCA has pushed me to grow in ways I did not anticipate."

💬 “My first impression of the MCA was of a small yet capable team. I had not anticipated the wide range of what the MCA handles. It is a lean Authority with a remarkable impact, and what amplifies that further is the calibre of the people. Their dedication to the work is something you sense immediately.”

Two years in, Allen has become an integral part of the MCA team – dependable, approachable and always just a call away when needed. His experience reflects the MCA’s commitment to ensuring digital services are accessible to all, while making a meaningful impact through its work.

♾️ 25 Sena ta’ Innovazzjoni u Konnessjoni

🗓️ Fl-2007: L-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) tat id-Dritt tal-Użu tal-Frekwenzi tar-Radju għall-Operat ta' 3G Network fil-Komunikazzjoni tal-Mobile.

L-MCA tat id-dritt tal-użu ta’ frekwenzi tar-radju biex tippermetti t-tnedija ta’ 3G networks għall-mobiles f'Malta – pass importanti ’l quddiem fil-komunikazzjoni permezz tal-mobile, li appoġġja servizzi tad-data aktar mgħaġġla u konnettività aħjar.

📱 Billi ffaċilitajna l-introduzzjoni tat-teknoloġija 3G, wittejna t-triq għal aċċess aħjar għall-internet u ppermettejna servizzi ġodda u esperjenza aħjar għall-utenti. Dan il-pass kien il-bidu ta' era ġdida fil-konnettività tal-mobile, li ffurmat l-evoluzzjoni lejn in-networks mgħaġġla tal-lum.

MCA@25: Nirregolaw għal Futur Diġitali Konness

♾️ 25 Years of Innovation and Connection

🗓️ In 2007: The Malta Communications Authority (MCA) granted rights of use of radio frequencies for the operation of a 3G mobile communications network.

The MCA enabled the rollout of 3G mobile networks in Malta – a major step forward in mobile communications, supporting faster data services and enhanced connectivity.

📱 By facilitating 3G technology, we paved the way for improved mobile internet access, enabling new services and a better user experience. This milestone marked the beginning of a new era in mobile connectivity, shaping the evolution towards today's high-speed networks.

MCA@25: Regulating for a Connected Digital Future

🚨📞 TWISSIJA DWAR SCAMS 🚨📞

L-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) ġiet infurmata dwar sensiela ta’ telefonati qarrieqa mmirati lejn il-pubbliku. ⚠️

Il-frodisti qed jiffalsifikaw numri tal-mobile lokali 📱 biex jimpersonaw rappreżentanti tal-operaturi tat-telekomunikazzjoni, u jippreżentaw offerti, skontijiet jew opportunitajiet foloz lill-persuna li tirċievi t-telefonata.

🛑 Oqgħod attent: qatt taqsam informazzjoni personali jew sensittiva – bħal dettalji tal-kont bankarju 💳, usernames 👤, jew passwords 🔑 – waqt telefonata, għax l-intenzjoni vera tal-iscammers hija li jiksbu mingħandek din l-informazzjoni sabiex iqarrqu bik u jiffrodawk.

📵 Meta jkollok dubju, aqta’ t-telefonata u ċempel int lill-operatur tiegħek fuq in-numru uffiċjali tas-servizz tal-konsumatur tagħhom.

ℹ️ Għal aktar informazzjoni dwar telefonati qarrieqa, agħti titwila lill-Mistoqsijiet li Jsiru Ta’ Spiss fuq is-sit tal-MCA – tista’ ssib il-ħolqa għal din il-paġna fl-ewwel kumment. 🔗

🚨📞 SCAM ALERT 🚨📞

The Malta Communications Authority (MCA) has been alerted to a series of scam calls targeting the public. ⚠️

Scammers are spoofing (falsifying) local mobile numbers 📱 to impersonate representatives of telecom providers, and presenting fake offers, discounts or opportunities to the called party.

🛑 Be cautious: never share personal or sensitive information – such as bank account details 💳, usernames 👤 or passwords 🔑 – whilst in a call, as the scammers’ real intention is to obtain such information to scam you and commit fraud!

📵 When in doubt, hang up and call your provider on their official customer care number.

ℹ️ For more information on scam calls, check out the Frequently Asked Questions on the MCA’s website – link to this page in the first comment. 🔗

📻 Illum fuq Radju Malta: kif tagħżel servizz tat-telekomunikazzjoni

🕒 10:00am
📻 Minn Jum Għal Jum

Il-kollega tagħna Yanika Bugeja, flimkien mal-preżentatriċi Theresa Gauci se jiddiskutu kif wieħed jista' jabbona għal servizz tat-telekomunikazzjoni u x'passi għandu jieħu. Matul din id-diskussjoni, Yanika se tispjega wkoll il-benefiċċji tas-sit elettroniku Telecosts.com u kif dan jista' jkun għodda utli għall-konsumaturi.

Agħfas il-link fil-kummenti biex titgħallem dwar dan is-suġġett.

👋 Niltaqgħu ma Yanika

Jekk issegwu r-radju jew it-TV, hemm ċans tajjeb li diġà smajtu jew rajtu lil Yanika... il-vuċi u l-wiċċ li jiċċaraw dawk is-suġġetti tekniċi li mhux dejjem faċli tifhimhom 🎙️📺

Yanika qed tiċċelebra 14-il sena mal-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA). L-irwol prinċipali tagħha hu li jgħin il-pubbliku jifhem aħjar is-setturi regolati mill-MCA.

Permezz tal-preżenza tagħha fuq it-TV u r-radju, hija toħloq rabta bejn suġġetti tekniċi u kumplessi mal-udjenza, u tiżgura li x-xogħol tal-Awtorità jiġi kkomunikat b’mod ċar u miftiehem.

Ir-rwol tagħha dejjem qed jevolvi u dan iżommha motivata biex taffaċċja sfidi ġodda, filwaqt li t-tim professjonali u s-sapport li ssib mill-MCA jagħmel il-vjaġġ tagħha wieħed tassew sodisfaċenti.

💬 “Inħoss li xogħli jikkontribwixxi għall-missjoni tal-Awtorità billi nwassal għarfien dwar x’tagħmel l-MCA u billi nispjega informazzjoni teknika b’mod li tkun faċli biex tinftiehem.”

💬 “Rari jkolli jumejn l-istess! In-nies li naħdem magħhom jagħmlu anke l-aktar ġranet diffiċli pjaċevoli. Li nkun imdawra b’kollegi professjonali u kompetenti verament tagħmel differenza.”

Il-passjoni ta’ Yanika lejn xogħolha tirrifletti l-impenn u d-dedikazzjoni tal-MCA lejn il-pubbliku.

👋 Meet Yanika

If you follow radio or TV, there’s a good chance you’ve already heard or seen Yanika… the voice and face that help make those technical topics a lot easier to understand 🎙️📺

Yanika is celebrating 14 years with the Malta Communications Authority (MCA). Her main role is to help the public better understand the sectors regulated by the MCA.

Through her presence on TV and radio, she bridges the gap between complex technical subjects and the audience, ensuring that the Authority’s work is communicated clearly and in an understandable way.

Her role is constantly evolving, which keeps her motivated to take on new challenges, while the professional and supportive team at the MCA makes her journey a truly rewarding one.

💬 “I feel that my work contributes to the Authority’s mission by raising awareness of what the MCA does and by explaining technical information in a way that is easy to understand.”

💬 “No two days are the same! The people I work with make even the most challenging days enjoyable. Being surrounded by professional, competent colleagues truly makes a difference.”

Yanika’s passion for her work reflects the MCA’s commitment and dedication towards the public.

📞 It-telefown jibqa’ l-aktar mezz preferut mill-klijenti biex jikkuntattjaw lill-operatur tagħhom.

📊 Skont ir-Rapport dwar il-Kwalità tal-Esperjenza ppubblikat mill-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA), it-telefown jibqa’ l-aktar mezz preferut mill-klijenti biex jagħmlu kuntatt mal-customer care tal-operatur tagħhom.

F’dan l-istħarriġ, 49% tar-rispondenti għażlu t-telefown bħala l-għażla primarja tagħhom. Din ix-xejra tikkonferma dak li diġà deher fi stħarriġ preċedenti, fejn il-preferenza għat-telefown kienet ta’ 71% fl-2019 u 58% fl-2022.

Dawn is-sejbiet jenfasizzaw l-importanza li s-servizzi ta’ customer care bit-telefown ikunu effettivi u aċċessibbli.

👉 Agħfas fuq il-link fil-kummenti biex tara r-riżultati tal-istudju dwar il-Kwalità tal-Esperjenza.

📞 The telephone remains the most preferred way for customers to contact their service provider

📊 According to the Quality of Experience Report published by the Malta Communications Authority (MCA), the telephone remains the most preferred way for customers to get in touch with their operator’s customer care.

In this survey, 49% of respondents chose the telephone as their primary option. This trend confirms what had already been observed in previous surveys, where preference for the telephone was 71% in 2019 and 58% in 2022.

These findings highlight the importance of ensuring that telephone customer care services are effective and easily accessible.

👉 Click the link in the comments to view the results of the Quality of Experience study.

L-Awtorità ta’ Malta dwar il-Komunikazzjoni (MCA) ippubblikat ir-riżultati ta’ stħarriġ li jkejjel il-perċezzjoni tal-konsumaturi fuq l-esperjenza tagħhom bis-servizz tal-posta f’Malta.

👉 Ara l-fehemiet ta’ utenti bħalek billi tagħfas fuq il-link li tinsab fil-kummenti.

The Malta Communications Authority (MCA) has just published the findings from a survey on consumer perceptions regarding their experience with post in Malta.

👉 Click on the link in the comments to check out feedback from users like you.

Diskussjoni dwar is-servizzi postali fuq NET FM 📦

🕒 Illum fil-11:00am fuq Brunch ma' Marbeck

Yanika Bugeja, rappreżentanta tal-MCA, se tkun qed titkellem dwar is-servizz postali u l-irwol tal-Awtorità f'dan is-settur.

Skopri kif l-Awtorità tista’ tkun ta' għajnuna għalik jekk ikollok xi diffikultà b'dan is-servizz.

🔗 Isma’ d-diskussjoni mil-link li jinsab fil-kummenti.

🚨 L-aħħar sejħa 🚨

Qed tfittex karriera fejn il-kontribut tiegħek jagħmel differenza u fejn tista’ tkompli tiżviluppa l-ħiliet tiegħek?

L-Awtorità ta' Malta dwar il-Komunikazzjoni għandha żewġ opportunitajiet:

💼 Senior Expert – Ċibersigurtà
💼 Trust Services Specialist – EUDI

📅 L-applikazzjonijiet jagħlqu nhar il-Ħadd, 3 ta' Mejju.

🔗 Agħfas fuq il-links fil-kummenti biex tapplika. Titlifx din l-opportunità!

🚨 Final call 🚨

Looking for a career where your contribution makes a real difference and where you can continue to grow your skills?

The Malta Communications Authority is offering two opportunities:

💼 Senior Expert – Cybersecurity
💼 Trust Services Specialist – EUDI

📅 Applications close on Sunday, 3rd May.

🔗 Click on the links in the comments to apply. Do not miss this opportunity!