Norfolk County Council Trading Standards

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Norfolk County Council Trading Standards The page is maintained by Norfolk County Council Trading Standards.

Norfolk Trading Standards aims to empower and protect consumers and businesses in Norfolk by making the county a safe, fair and competitive place in which to live, take a holiday or do business For Norfolk County Council's moderation guidelines, go to http://www.norfolk.gov.uk/socialmedia

It's illegal to sell any v**e or ni****ne product to under-18s anywhere in the UK 🚫This will help protect children and y...
30/10/2026

It's illegal to sell any v**e or ni****ne product to under-18s anywhere in the UK đźš«

This will help protect children and young people from ni****ne addiction, as part of the To***co and Vapes Act.

Here's what's changed:

âś… The under-18s sales ban now covers all v**es and ni****ne products, including pouches, strips, pearls and ni****ne-free v**es

âś… Adults who buy, or try to buy these products for anyone under 18 are committing an offence

âś… No more giveaways or substantial discounts

âś… No more vending-machine sales of v**es or ni****ne products

âś… Rogue retailers can be hit with fixed penalty notices for a range of offences

The health advice still stands though: va**ng is less harmful than smoking and can help adult smokers quit, but it isn't risk-free.

If you don't smoke, don't v**e. Children should never v**e.

Your firework display might only last a short time, but giving your neighbours advance notice can make a real difference...
30/10/2026

Your firework display might only last a short time, but giving your neighbours advance notice can make a real difference.

Some people find unexpected fireworks genuinely distressing. Others may simply want time to prepare themselves, their children or their animals.

Using fireworks safely means thinking about more than just the people watching your display.Read the instructions, follo...
29/10/2026

Using fireworks safely means thinking about more than just the people watching your display.

Read the instructions, follow the required safety distance and make sure everyone involved knows what to do.

But safety doesn’t stop at your garden.

Think about how your choices affect the people, animals and spaces around you too.

Your fireworks might be in your garden, but their impact can reach much further.The choices you make before, during and ...
28/10/2026

Your fireworks might be in your garden, but their impact can reach much further.

The choices you make before, during and after your display can affect the people, animals and communities around you.

This firework season, think beyond your garden and know your impact. Follow for more.

New Report Fraud data reveals that, between January and August 2026, criminals stole ÂŁ24.3 million through fake investme...
28/10/2026

New Report Fraud data reveals that, between January and August 2026, criminals stole ÂŁ24.3 million through fake investment schemes where artificial intelligence (AI), including deepfakes, was used to make a fraudulent offer more believable.

During this period, Report Fraud received more than 1,300 reports of AI enabled investment fraud, with people aged 60 or over accounting for nearly 80 per cent (1,033) of reports.

As Report Fraud relies on information provided by victims, each report of this type was reviewed to verify whether AI, including deepfake technology, was used to assist with the offence.

Reporting insights from this new data indicate that victims were persuaded to provide their personal details after clicking on the fake endorsement, before being contacted by criminals posing as investment advisers or account managers.

After making an initial payment, victims are shown supposed profits through a professional-looking trading platform and then convinced to invest larger sums. When victims try to withdraw their money, fraudsters often claim further payments are needed in fees or charges, leading to even more money being stolen.

Fraud criminals will always try to make an investment opportunity look as legitimate as possible, often claiming the scheme is linked to emerging technologies, government-backed initiatives, or exclusive opportunities.

How can you prevent yourself from becoming a victim?

Investment opportunities: Don’t be rushed into making an investment. Remember, legitimate organisations will never pressure you into investing on the spot.
FCA Firm Checker: Use the Financial Conduct Authority’s (FCA) Firm Checker to check if the company is authorised by the FCA. If you deal with a firm (or individual) that isn’t authorised, you may not be covered by the Financial Ombudsman Service (FOS) if things go wrong and you lose your money.
Seek advice first: Before making significant financial decisions, speak with trusted friends or family members, or seek professional independent advice.

If you believe you are a victim of fraud, you should tell Report Fraud online or by calling 0300 123 2040.

🚨 Make yourself a harder target for criminals.ℹ️ Avoid sharing personal details that fraudsters could use to perpetrate ...
28/10/2026

🚨 Make yourself a harder target for criminals.
ℹ️ Avoid sharing personal details that fraudsters could use to perpetrate fraud against you, such as your birthday, where you live, or pet names.

Have you had money stolen from a scam and you’re unhappy with your bank's response? You don't have to face it alone.The ...
28/10/2026

Have you had money stolen from a scam and you’re unhappy with your bank's response? You don't have to face it alone.

The Financial Ombudsman Service helps people resolve complaints with financial businesses, including complaints about fraud and scams.

If you've already raised your complaint with your bank or financial provider and you're not satisfied with the outcome, the Financial Ombudsman Service may be able to investigate your case independently.

The service is free to use and, where a bank has acted unfairly, they can require it to put things right.

Thinking beyond your garden this firework season starts before you buy.Before using your fireworks:• check the category ...
27/10/2026

Thinking beyond your garden this firework season starts before you buy.

Before using your fireworks:
• check the category and the safety distance required
• make sure your garden or space is big enough
• choose fireworks that are appropriate for your setting
• think about who may be affected nearby

Choose responsibly. Know your impact.

The law on va**ng and ni****ne products is changing. From 29th October 2026, the 18+ sales rule already in place for ni*...
27/10/2026

The law on va**ng and ni****ne products is changing. From 29th October 2026, the 18+ sales rule already in place for ni****ne v**es will also cover ni****ne-free v**es and ni****ne pouches, whether you sell in a shop or online.

From 29 October 2026:
âś… Sales restricted to people aged 18 and over
âś… Applies to ni****ne pouches and zero-ni****ne v**es
âś… Proxy purchasing becomes an offence
âś… Vending machine sales prohibited

Businesses are encouraged to review staff training and age-verification procedures now.

The Basic Ingredients Ltd is recalling Emma Basic Curry Cubes Japanese Style because the product may contain milk which ...
27/10/2026

The Basic Ingredients Ltd is recalling Emma Basic Curry Cubes Japanese Style because the product may contain milk which is not mentioned on the label.

Emma Basic Curry Cubes Japanese Style
Pack size: 200g
Best before: 29 December 2026 24 February 2027 18 March 2027 12 May 2027 23 July 2027 14 September 2027 12 October 2027 26 March 2028

If you have bought the above product and have an allergy or intolerance to milk or milk constituents, do not eat it. Instead, return it to where you bought it, for a full refund.

Address

County Hall
Norwich
NR12UD

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+448082231133

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