ARMS

Need to apply for a service or update your details?

ARMS offers a one-stop-shop service for a wide range of non-technical electricity and water services on behalf of Enemalta and Water Services Corporation (WSC).

Through the ARMS portal, you can access forms and applications to:

• Apply for a new service
• Update your contact details
• Request account-related changes
• Access other service applications

Log in to your account to view the available options and identify the application that matches the service you require.

For more information and services, visit the ARMS website, speak to one of our representatives, or ask Billy, the ARMS Virtual Assistant.

Paper or digital — how do you manage your bills?

Paper Bills: Physical copies delivered by post.
eBilling: Access your bills online, anytime.
eMail: received by email in PDF format.

Switch to eBilling for a quicker and more convenient way to view and manage your bills.

Register today through the ARMS website.

For more information and services, visit the ARMS website.

Pay your bill quickly and caonveniently with ARMS Quick Pay.

No login is required — making it simple to settle your bill anytime.

For more information and services, visit the ARMS website - https://arms.com.mt/en/quick-pay.

Bringing essential services closer to the community 🤝

ARMS Ltd has signed a Memorandum of Understanding with a number of Local Councils to launch a pilot project aimed at making utility bill payments more accessible and convenient for residents.

Through this initiative, customers will be able to settle their utility bills directly from participating Local Council offices, complementing existing ARMS payment channels while offering greater flexibility and easier access closer to home.

This collaboration reflects our shared commitment to strengthening public service accessibility and continuing to improve the customer experience across Malta and Gozo.

Participating Local Councils:
Ħ’Attard, Fgura, Mqabba, Birgu, Ħal Tarxien, Valletta, Ħaż-Żebbuġ, Gudja, Marsaxlokk, Ħamrun, Mellieħa, San Ġiljan, L-Isla, Ħal Kirkop, Ta’ Xbiex, Kalkara and the Tramuntana Regional Council.

Sostenibilità | Gvern Lokali | Local Councils' Association Malta

Need to apply for electricity and/or water services?

Download Form A from the ARMS website and submit it by email to: [email protected]

Follow the step-by-step guide to complete your application smoothly.

Save Energy at Home: simple tips

• Switch off appliances when not in use to avoid unnecessary consumption.

• Use appliances efficiently and avoid running multiple high-power devices at the same time.

• Keep an eye on your consumption through your meter to better understand your usage patterns.

• Choose energy-efficient appliances where possible.

• Use electricity wisely, it is a valuable resource and should not be wasted.

For more information, services, and support, visit the ARMS website, speak to one of our representatives or ask Billy, the ARMS Virtual Assistant.

Understanding your Smart Meter: quick guide

• The switch at the bottom of the meter is used to turn the electricity supply on or off.

• The display cycles information automatically. You can also scroll through it by pressing the button on the right.

• When the red indicator lights flash, electricity is being consumed.

• The display shows symbols indicating the status of your supply.
If the meter is energised and the circuit breaker is ON, you have power.

• To view explanations of symbols, press and hold the button for 5 seconds, then release.

• The optical interface on the meter is used only by qualified personnel for servicing.

Safety reminder:
Always ensure the main switch is in the OFF position before carrying out any work on your electrical installation.

📢 Need help accessing our portal? Here’s a quick guide to get you started:

🔐 To access your portal account, you must first register and then log in either with your E-ID or with your portal credentials which you received when registering for the first time.

🔑 Forgot your password or can’t log in? No worries—reset it here:
https://arms.com.mt/en/user/password
If you forgot your eID password, you can not reset from here.

📝 To apply for a portal registration, please ensure the first invoice has been issued before registering.

🆔 When applying for the portal:
* If the account is in your personal name, use your ID number
* If the account is registered under a company, use the company registration number or VAT number

💰 If your outstanding balance on the website does not match your invoice, please make sure to adjust the date filter to reflect the last invoice paid from your end.

💡 Following these steps will help ensure accurate information and smooth access to your account.

If you need further assistance, feel free to contact our support team—we’re here to help!

Meet Billy, the ARMS Virtual Assistant.

Looking for help with your ARMS services? Billy is available anytime to support you.

You can quickly get assistance with:

• Applications
• Submit Readings
• Bill Payments
• Bill Queries
• Schedule an Appointment
• E-Billing Registration
• Offices & Opening Hours
• Tariffs

Head over to our website and start chatting with Billy for fast guidance and simple access to ARMS services.

Submit your meter readings if you have received an estimated bill, an N reading bill, or if the meter reader visited while you were not at home.

You can submit them quickly and easily through the ARMS online portal or mobile — anytime.

Avoid unexpected adjustments on your bill and stay in control.