South African Military Ombud

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South African Military Ombud To provide an independent & impartial resolution of complaints from the SANDF & members of the Public The Office functions independently from the SANDF.

The Office of the Military Ombud was established in 2012 in terms of the Military Ombud Act 4 of 2012 to investigate complaints by members, former members which may be represented in lodging a complaint as well as family member(s) on behalf of a member of the SANDF, in respect of their conditions of service. Members of the public may also lodge a complaint regarding the official conduct of a member of the SANDF.

Annual Symposium Statement The Symposium recognises the following:1. Trust-building in civil-military relations requires...
03/11/2026

Annual Symposium Statement

The Symposium recognises the following:
1. Trust-building in civil-military relations requires a whole-of-society approach. Citizens should be meaningfully involved in defence policy-making, fostering a sense of inclusion, security and democratic participation.
2. Recognitional justice is imperative. Affording substantive freedoms and recognising the dignity of all communities must include the military community of practice. This is important in restoring dignity where it has been undermined and cultivating institutional trust, social cohesion and organisational resilience.
3. The Constitution of the Republic of South Africa provides for civilian control of the SANDF, as a fundamental principle of democratic governance.
4. Military accountability is essential to maintaining civilian control. The armed forces must remain subject to legal, parliamentary and ethical frameworks, ensuring that they protect the State without threatening the democratic order.
5. An independent institution such as the Military Ombud is indispensable. It provides an important balance between the operational effectiveness of the SANDF and the requirements of constitutional accountability and procedural fairness.
6. Constitutional accountability and military oversight sustain democratic legitimacy. They ensure that the SANDF remains subordinate to civilian authority, upholds the rule of law and serves the public interest.
7. Independent oversight institutions contribute to institutional learning and continuous improvement. Through their powers of persuasion and other forms of soft power, they can strengthen accountability and the democratic legitimacy of the SANDF.
8. International collaboration strengthens oversight, while providing opportunities to leverage shared experience and promote trust, transparency, fairness and institutional accountability.
9. In a contemporary post-liberal world, a balance between transformation and sustainability is required, particularly in ensuring the well-being of people through effective complaints-resolution processes.
10. Complaints should serve purposes beyond the resolution of individual cases. They can address specific incidents, correct organisational and institutional problems, facilitate broader remedial action and inform policy review at provincial and national levels.
11. Complaints-resolution systems must incorporate appropriate checks and counter-checks, ensuring that administrative justice is achieved objectively and in accordance with procedural and substantive requirements.
12. Ombuds institutions must analyse complaint patterns and trends. This enables the identification of recurring systemic problems and the recommendation of appropriate remedial or corrective action, including policy review at national level.
Ladies and gentlemen,
Taken together, these takeaways reinforce the central message of our Symposium: complaints resolution is not merely an administrative process for addressing individual grievances. It is also an important mechanism of democratic accountability, institutional learning and systemic improvement.
Ultimately, the effective use of complaints and independent oversight contributes to strengthening trust between the military, the State and the society it serves.

I thank you.

The Office will continue to prioritise communities living around military bases by raising awareness of its mandate and ...
03/11/2026

The Office will continue to prioritise communities living around military bases by raising awareness of its mandate and explaining the processes to follow when lodging complaints about the official conduct of SANDF members while on duty.

01/11/2026
Highlights from the Seven Year Review Farewell Gala Dinner.
30/10/2026

Highlights from the Seven Year Review Farewell Gala Dinner.

Tributes by Hon. Angeline Motshekga, Gen Rudzani Maphwanya and Adv. Kholeka Gcaleka
30/10/2026

Tributes by Hon. Angeline Motshekga, Gen Rudzani Maphwanya and Adv. Kholeka Gcaleka

PASSING THE TORCH | SEVEN YEAR REVIEW DINNERUnder the theme “Passing the Torch: A Heritage of Justice, a Future of Accou...
30/10/2026

PASSING THE TORCH | SEVEN YEAR REVIEW DINNER

Under the theme “Passing the Torch: A Heritage of Justice, a Future of Accountability,” the South African Military Ombud honours seven years of leadership and service by Lt Gen (RET) V.R Masondo.

The evening will feature tributes from distinguished leaders, including:

1. Hon. Angeline Motshekga, Minister of Defence and Military Veterans.
2. Gen Rudzani Maphwanya, Chief of the South African National Defence Force.
3. Adv. Kholeka Gcaleka, Public Protector of South Africa.

As the Office reflects on this significant chapter, the occasion recognises a legacy of service while looking ahead to a future grounded in justice, accountability and institutional integrity.

Honouring the journey. Celebrating the legacy. Embracing the future.

Reflecting on social justice, Thuli Madonsela reminds us:“Just being heard is the first thing.”Complaint resolution begi...
30/10/2026

Reflecting on social justice, Thuli Madonsela reminds us:

“Just being heard is the first thing.”
Complaint resolution begins with listening, acknowledging concerns and ensuring that every individual feels heard and taken seriously.

However, achieving justice goes beyond addressing an individual concern. It also means learning from complaints, identifying recurring challenges, preventing similar problems and improving the way institutions operate.

By balancing individual justice with institutional learning and accountability, we build stronger oversight institutions and strengthen public trust.

SESSION 2 HIGHLIGHTS | ANNUAL MILITARY OMBUD SYMPOSIUM 2026Session 2 explored the link between security sector governanc...
30/10/2026

SESSION 2 HIGHLIGHTS | ANNUAL MILITARY OMBUD SYMPOSIUM 2026

Session 2 explored the link between security sector governance, democratic accountability and sustainable complaints resolution.

Contributions from Maj Gen (Dr) Eric Mnisi, Prof. Andreas Velthuizen, Prof. Taole Mokoena and Prof. Thulisile Madonsela examined military accountability, civil-military relations, the role of complaints in identifying systemic challenges, and approaches to achieving lasting resolution.

The session concluded with a panel discussion and the adoption of the 2026 Military Ombud Symposium Communiqué, reinforcing the importance of institutional learning, accountability and public trust.

Session 1 Recap |  The first session set the foundation for meaningful discussions on strengthening trust, accountabilit...
30/10/2026

Session 1 Recap |

The first session set the foundation for meaningful discussions on strengthening trust, accountability and complaints resolution within the civil-military relations framework.

The programme featured contributions from Adv. Dinkie Dube, who served as Programme Director; Lt Gen (Ret) Vusumuzi Masondo , who gave a welcome address; Hon. Caroline Sokoni, who shared an African regional perspective on the role of Ombudsman institutions;

Mr Velile Jonas, who presented on the Office's institutional performance and emerging trends; and Dr Hans Born, who explored security sector governance and democratic oversight.

The discussions highlighted the importance of independent oversight, effective complaints resolution and accountable institutions in strengthening public trust.

Address

Eco Origin Office Park, Block C4 349 Witch-Hazel Avenue, 0144
Centurion
0046

Opening Hours

Monday 07:45 - 16:15
Tuesday 07:45 - 16:15
Wednesday 07:45 - 16:15
Thursday 07:45 - 16:15
Friday 07:45 - 16:15

Telephone

+27126763800

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