This page is managed by the City Futures team. You’ll find us online during business hours (9am – 5pm, Monday to Friday). We’ll do our best to respond to you within 3 business days, however we may take longer during busy periods. For service requests or to report any issues, we recommend using our Log It/Fix It portal, which you can find on our website. Our social media pages are not set up for handling these types of requests and the portal is the best way to get the help you need. Alternatively, you can contact our friendly customer service team:
Phone: (02) 9330 6400. Email: [email protected]. Social Media Acceptable Use Guidelines
Georges River Council uses social media to:
• inform you of what is happening in the Georges River Community,
• update you on Council projects and events,
• ask for your advice or opinion, and
• alert you to breaking news. Follow us on the following social media channels:
• Facebook
• YouTube
• Instagram
Georges River Council welcomes comments and does not discriminate against any views related to the content that is posted. Council encourages you to openly discuss and share your opinions in a respectful manner. We do not allow our social media channels to be used by parties or individuals to campaign for a political purpose. We do not condone or accept any misinformation posted to our social media channels. False and unverified information is harmful to our community, makes the community less informed, and it erodes trust. Council has a responsibility to prevent the spread of misinformation. Public comments on our social media accounts
The City Futures Team will respond to comments and messages as quickly as practicable. Please note the following:
• The City Futures Team will monitor our social media accounts during business hours only.
• Social media should not be used for logging and responding to complaints and service requests.
• Comments and direct messages through social media are not considered formal correspondence.
• Comments unrelated to the post they are made on will be hidden.
• Direct messages on the platforms, unless related to an urgent matter or upcoming event, will be referred to the relevant Council department for a response.
• Service requests should be lodged via the Georges River Council website, or by calling our customer services team. Privacy
Council will not collect or record your personal details such as your user identity and email address through its social media pages. Please note the Facebook privacy policy. Our Social Media 'House Rules'
In order to ensure our social media accounts are friendly and welcoming for all visitors, we will moderate them when required. We ask that when contributing your views to our social media platforms, you ensure that you:
• do not harass, abuse or threaten other visitors on the site
• do not make comments that are irrelevant to the topic being discussed
• do not post comments of a political nature
• do not post comments that are likely to offend others or incite hatred, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, or disability
• do not make unproven or unsupported accusations against individuals or organisations
• do not make defamatory or libelous comments
• do not use obscene or offensive language
• do not post multiple versions of the same view to the wall or make excessive postings on a particular issue
• do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements, or endorsements of any non-governmental agency
• protect your personal privacy and that of others by not including personal information of either yourself or of others in your posts to the wall (for example, names, email addresses, private addresses or phone numbers)
• do not identify matters that are currently the subject of legal proceedings or would break a court’s non-publication order
• do not post any comments with unverified or false information
Comments and Posts not conforming to the above requirements will be removed. If you repeatedly breach these Social Media Usage Guidelines, Council may block you from Georges River Council's Facebook and other social media channels page. Disclaimer
Georges River Council makes every reasonable effort to ensure that the information contained on its social media platforms is both current and accurate at the time the page or post was created or modified. Council makes no guarantee of any kind, and no legal contract between the Council and any person or entity is to be inferred from the use of or information on the Facebook site. Council gives no warranty and accepts no responsibility for the accuracy or completeness of the information. No user should rely on the information, but instead should check for confirmation with the originating or authorising body. Council reserves the right at any time to make such changes as it deems appropriate to that information. Council has no responsibility for the accuracy of any content obtained from this medium and stored by a user in any form. Any links to external websites and/or non Georges River Council information provided on our social media pages are provided as a courtesy only. They should not be construed as an endorsement by Georges River Council of the content or condition or views of the linked materials. Any advertisement that may appear when viewing our page is not endorsed by Georges River Council nor are we directly affiliated with the advertisement unless stated otherwise. The act of Georges River Council “liking” or “following” an organisation , business, group, individual person, location or event through social media platforms does not indicate that Georges River Council endorses the products, views, activities or services relating to the “liked” or “followed” entity, business or group.
