13/10/2026
NIRA Board and Management Engage the Ombudsman on Service Delivery
The Board and Senior Management engaged a delegation from the Inspectorate of Government, led by Deputy Mrs. Anne Twinomugisha Muhairwe, to discuss public concerns, service delivery challenges and opportunities for improvement.
The engagement provided an opportunity for the Authority to highlight its growing national mandate and staffing constraints while receiving candid feedback on customer care, accountability and responsiveness to citizens.
The Deputy IG on her part acknowledged the importance of addressing public concerns, while the Inspectorate’s Director of Legal Services commended NIRA for the visible improvements in service delivery.
It clearly came to light that, NIRA remains committed to using public feedback to improve service delivery, strengthen accountability and ensure that every Ugandan receives professional, timely and reliable identification and civil registration services.